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Fix BMC ITSM Incoming Mapper issues #43749

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Merged
kamalq97 merged 3 commits into from
Apr 5, 2026
Merged

Fix BMC ITSM Incoming Mapper issues #43749

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ee30bdd
Fix BMC ITSM Incoming Mapper issues (#43448)
mcvic1rj Mar 30, 2026
f7c0147
Update release notes and docker image tag
kamalq97 Mar 30, 2026
4b89725
Fixed release notes
kamalq97 Apr 5, 2026
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3 changes: 3 additions & 0 deletions Packs/BmcITSM/CONTRIBUTORS.json
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Original file line number Diff line number Diff line change
@@ -0,0 +1,3 @@
[
"Ryan McVicar"
]
66 changes: 54 additions & 12 deletions Packs/BmcITSM/Classifiers/classifier-BMC_ITSM_Incoming_Mapper.json
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Expand Up @@ -212,32 +212,74 @@
"filters": [],
"root": "Assignee",
"transformers": [
{
"operator": "ConvertKeysToTableFieldFormat"
}
]
{
"operator": "ConvertKeysToTableFieldFormat"
},
{
"args": {
"empty_values": {
"isContext": false
},
"remove_keys": {
"isContext": false,
"value": {
"simple": "true"
}
}
},
"operator": "RemoveEmpty"
}
]
}
},
"BmcITSM Customer": {
"complex": {
"filters": [],
"root": "Customer",
"transformers": [
{
"operator": "ConvertKeysToTableFieldFormat"
}
]
{
"operator": "ConvertKeysToTableFieldFormat"
},
{
"args": {
"empty_values": {
"isContext": false
},
"remove_keys": {
"isContext": false,
"value": {
"simple": "true"
}
}
},
"operator": "RemoveEmpty"
}
]
}
},
"BmcITSM Requester": {
"complex": {
"filters": [],
"root": "Requester",
"transformers": [
{
"operator": "ConvertKeysToTableFieldFormat"
}
]
{
"operator": "ConvertKeysToTableFieldFormat"
},
{
"args": {
"empty_values": {
"isContext": false
},
"remove_keys": {
"isContext": false,
"value": {
"simple": "true"
}
}
},
"operator": "RemoveEmpty"
}
]
}
},
"Description": {
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8 changes: 4 additions & 4 deletions Packs/BmcITSM/IncidentFields/BMC_Assignee.json
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Original file line number Diff line number Diff line change
Expand Up @@ -27,7 +27,7 @@
"caseInsensitive": true,
"columns": [
{
"key": "fullname",
"key": "FullName",
"displayName": "Full Name",
"type": "shortText",
"orgType": "shortText",
Expand All @@ -40,7 +40,7 @@
"selectValues": null
},
{
"key": "group",
"key": "Group",
"displayName": "Group",
"type": "shortText",
"orgType": "shortText",
Expand All @@ -53,7 +53,7 @@
"selectValues": null
},
{
"key": "supportorganization",
"key": "SupportOrganization",
"displayName": "Support Organization",
"type": "shortText",
"orgType": "shortText",
Expand All @@ -66,7 +66,7 @@
"selectValues": null
},
{
"key": "supportcompany",
"key": "SupportCompany",
"displayName": "Support Company",
"type": "shortText",
"orgType": "shortText",
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16 changes: 8 additions & 8 deletions Packs/BmcITSM/IncidentFields/BMC_Customer.json
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Original file line number Diff line number Diff line change
Expand Up @@ -27,7 +27,7 @@
"caseInsensitive": true,
"columns": [
{
"key": "firstname",
"key": "FirstName",
"displayName": "First Name",
"type": "shortText",
"orgType": "shortText",
Expand All @@ -40,7 +40,7 @@
"selectValues": null
},
{
"key": "lastname",
"key": "LastName",
"displayName": "Last Name",
"type": "shortText",
"orgType": "shortText",
Expand All @@ -53,7 +53,7 @@
"selectValues": null
},
{
"key": "company",
"key": "Company",
"displayName": "Company",
"type": "shortText",
"orgType": "shortText",
Expand All @@ -66,7 +66,7 @@
"selectValues": null
},
{
"key": "organization",
"key": "Organization",
"displayName": "Organization",
"type": "shortText",
"orgType": "shortText",
Expand All @@ -79,7 +79,7 @@
"selectValues": null
},
{
"key": "department",
"key": "Department",
"displayName": "Department",
"type": "shortText",
"orgType": "shortText",
Expand All @@ -92,8 +92,8 @@
"selectValues": null
},
{
"key": "email",
"displayName": "E-Mail",
"key": "E-mail",
"displayName": "E-mail",
"type": "shortText",
"orgType": "shortText",
"required": false,
Expand All @@ -105,7 +105,7 @@
"selectValues": null
},
{
"key": "phonenumber",
"key": "PhoneNumber",
"displayName": "Phone Number",
"type": "shortText",
"orgType": "shortText",
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25 changes: 19 additions & 6 deletions Packs/BmcITSM/IncidentFields/BMC_Requester.json
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Original file line number Diff line number Diff line change
Expand Up @@ -27,7 +27,7 @@
"caseInsensitive": true,
"columns": [
{
"key": "firstname",
"key": "FirstName",
"displayName": "First Name",
"type": "shortText",
"orgType": "shortText",
Expand All @@ -40,7 +40,7 @@
"selectValues": null
},
{
"key": "lastname",
"key": "LastName",
"displayName": "Last Name",
"type": "shortText",
"orgType": "shortText",
Expand All @@ -53,7 +53,20 @@
"selectValues": null
},
{
"key": "company",
"key": "E-mail",
"displayName": "E-mail",
"type": "shortText",
"orgType": "shortText",
"required": false,
"script": "",
"width": 150,
"isDefault": true,
"fieldCalcScript": "",
"isReadOnly": false,
"selectValues": null
},
{
"key": "Company",
"displayName": "Company",
"type": "shortText",
"orgType": "shortText",
Expand All @@ -66,7 +79,7 @@
"selectValues": null
},
{
"key": "region",
"key": "Region",
"displayName": "Region",
"type": "shortText",
"orgType": "shortText",
Expand All @@ -79,7 +92,7 @@
"selectValues": null
},
{
"key": "site",
"key": "Site",
"displayName": "Site",
"type": "shortText",
"orgType": "shortText",
Expand All @@ -92,7 +105,7 @@
"selectValues": null
},
{
"key": "sitegroup",
"key": "SiteGroup",
"displayName": "Site Group",
"type": "shortText",
"orgType": "shortText",
Expand Down
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