Syncing from upstream OCA/helpdesk (19.0)

README.md

@@ -23,7 +23,7 @@ Available addons
 addon | version | maintainers | summary
 --- | --- | --- | ---
 [helpdesk_mgmt](helpdesk_mgmt/) | 19.0.1.1.0 |  | Helpdesk
-[helpdesk_product](helpdesk_product/) | 19.0.1.0.0 |  | Add the option to select product in the tickets.
+[helpdesk_product](helpdesk_product/) | 19.0.1.1.0 |  | Add the option to select product in the tickets.
 [helpdesk_type](helpdesk_type/) | 19.0.1.0.0 | <a href='https://github.com/nelsonramirezs'><img src='https://github.com/nelsonramirezs.png' width='32' height='32' style='border-radius:50%;' alt='nelsonramirezs'/></a> <a href='https://github.com/max3903'><img src='https://github.com/max3903.png' width='32' height='32' style='border-radius:50%;' alt='max3903'/></a> | Add a type to your tickets
 
 [//]: # (end addons)

helpdesk_product/README.rst

@@ -11,7 +11,7 @@ Helpdesk Product
    !! This file is generated by oca-gen-addon-readme !!
    !! changes will be overwritten.                   !!
    !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
-   !! source digest: sha256:50b627b43f4db5e3056ce7640b144b1608c52a100c6a0505ba0f4a1f9cd64144
+   !! source digest: sha256:871dc4aaee4934cf5c8c6d2689ad675d01f2799c9bb6154efda0102cd81231c3
    !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
 
 .. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
@@ -32,7 +32,8 @@ Helpdesk Product
 
 |badge1| |badge2| |badge3| |badge4| |badge5|
 
-This module adds the option to select product in the helpdesk tickets.
+This module adds the option to select product in the helpdesk tickets
+and view tickets related to products.
 
 **Table of contents**
 
@@ -64,6 +65,10 @@ Contributors
 
   - Maria Buscallà <maria.buscalla@forgeflow.com>
 
+- `Tecnativa <https://www.tecnativa.com>`__:
+
+  - David Bañón Gil
+
 Maintainers
 -----------
 

helpdesk_product/__manifest__.py

@@ -2,7 +2,7 @@
     "name": "Helpdesk Product",
     "summary": "Add the option to select product in the tickets.",
     "author": "ForgeFlow, Odoo Community Association (OCA)",
-    "version": "19.0.1.0.0",
+    "version": "19.0.1.1.0",
     "license": "AGPL-3",
     "category": "After-Sales",
     "website": "https://github.com/OCA/helpdesk",

helpdesk_product/i18n/helpdesk_product.pot

@@ -31,6 +31,7 @@ msgstr ""
 
 #. module: helpdesk_product
 #: model:ir.model.fields,field_description:helpdesk_product.field_helpdesk_ticket__display_name
+#: model:ir.model.fields,field_description:helpdesk_product.field_product_product__display_name
 #: model:ir.model.fields,field_description:helpdesk_product.field_product_template__display_name
 msgid "Display Name"
 msgstr ""
@@ -42,11 +43,20 @@ msgstr ""
 
 #. module: helpdesk_product
 #: model:ir.model,name:helpdesk_product.model_helpdesk_ticket
+#: model:ir.model.fields,field_description:helpdesk_product.field_product_product__helpdesk_ticket_ids
+#: model:ir.model.fields,field_description:helpdesk_product.field_product_template__helpdesk_ticket_ids
 msgid "Helpdesk Ticket"
 msgstr ""
 
+#. module: helpdesk_product
+#: model:ir.model.fields,field_description:helpdesk_product.field_product_product__helpdesk_ticket_count
+#: model:ir.model.fields,field_description:helpdesk_product.field_product_template__helpdesk_ticket_count
+msgid "Helpdesk Ticket Count"
+msgstr ""
+
 #. module: helpdesk_product
 #: model:ir.model.fields,field_description:helpdesk_product.field_helpdesk_ticket__id
+#: model:ir.model.fields,field_description:helpdesk_product.field_product_product__id
 #: model:ir.model.fields,field_description:helpdesk_product.field_product_template__id
 msgid "ID"
 msgstr ""
@@ -63,12 +73,22 @@ msgstr ""
 msgid "Product Related"
 msgstr ""
 
+#. module: helpdesk_product
+#: model:ir.model,name:helpdesk_product.model_product_product
+msgid "Product Variant"
+msgstr ""
+
 #. module: helpdesk_product
 #: model:ir.actions.act_window,name:helpdesk_product.product_template_action_helpdesk
 #: model:ir.ui.menu,name:helpdesk_product.action_menu_view_products
 msgid "Products"
 msgstr ""
 
+#. module: helpdesk_product
+#: model_terms:ir.ui.view,arch_db:helpdesk_product.product_view_template
+msgid "Tickets"
+msgstr ""
+
 #. module: helpdesk_product
 #: model_terms:ir.actions.act_window,help:helpdesk_product.product_template_action_helpdesk
 msgid ""

helpdesk_product/models/helpdesk_ticket.py

@@ -4,4 +4,8 @@
 class HelpdeskTicket(models.Model):
     _inherit = "helpdesk.ticket"
 
-    product_id = fields.Many2one(string="Product", comodel_name="product.product")
+    product_id = fields.Many2one(
+        string="Product",
+        comodel_name="product.product",
+        domain=[("ticket_active", "=", True)],
+    )

helpdesk_product/models/product.py

@@ -1,9 +1,60 @@
-from odoo import fields, models
+from odoo import api, fields, models
 
 
-class Product(models.Model):
+class ProductTemplate(models.Model):
     _inherit = "product.template"
 
-    ticket_active = fields.Boolean(
-        "Available for Helpdesk Tickets", default=True, required=True
+    ticket_active = fields.Boolean("Available for Helpdesk Tickets", default=True)
+    helpdesk_ticket_ids = fields.One2many(
+        related="product_variant_ids.helpdesk_ticket_ids"
     )
+    helpdesk_ticket_count = fields.Integer(compute="_compute_helpdesk_ticket_count")
+
+    @api.depends("helpdesk_ticket_ids")
+    def _compute_helpdesk_ticket_count(self):
+        for template in self:
+            template.helpdesk_ticket_count = len(template.helpdesk_ticket_ids)
+
+    def action_view_helpdesk_tickets(self, product=None):
+        product = product or self
+        product.ensure_one()
+        action = self.env["ir.actions.actions"]._for_xml_id(
+            "helpdesk_mgmt.helpdesk_ticket_action"
+        )
+        if product.helpdesk_ticket_count <= 1:
+            ticket = product.helpdesk_ticket_ids
+            product_id = False
+            if product.is_product_variant or len(product.product_variant_ids) == 1:
+                product_id = product.product_variant_id.id
+            action.update(
+                {
+                    "res_id": ticket.id,
+                    "views": [(False, "form")],
+                    "context": {"default_product_id": product_id},
+                }
+            )
+        else:
+            action.update(
+                {
+                    "domain": [("id", "in", product.helpdesk_ticket_ids.ids)],
+                }
+            )
+        return action
+
+
+class ProductProduct(models.Model):
+    _inherit = "product.product"
+
+    helpdesk_ticket_ids = fields.One2many(
+        comodel_name="helpdesk.ticket", inverse_name="product_id"
+    )
+    helpdesk_ticket_count = fields.Integer(compute="_compute_helpdesk_ticket_count")
+
+    @api.depends("helpdesk_ticket_ids")
+    def _compute_helpdesk_ticket_count(self):
+        for template in self:
+            template.helpdesk_ticket_count = len(template.helpdesk_ticket_ids)
+
+    def action_view_helpdesk_tickets(self):
+        self.ensure_one()
+        return self.product_tmpl_id.action_view_helpdesk_tickets(product=self)

helpdesk_product/readme/CONTRIBUTORS.md

@@ -1,2 +1,4 @@
 - [ForgeFlow](https://www.forgeflow.com):
   - Maria Buscallà \<<maria.buscalla@forgeflow.com>\>
+- [Tecnativa](https://www.tecnativa.com):
+  - David Bañón Gil

helpdesk_product/readme/DESCRIPTION.md

@@ -1 +1 @@
-This module adds the option to select product in the helpdesk tickets.
+This module adds the option to select product in the helpdesk tickets and view tickets related to products.

helpdesk_product/static/description/index.html

@@ -372,10 +372,11 @@ <h1>Helpdesk Product</h1>
 !! This file is generated by oca-gen-addon-readme !!
 !! changes will be overwritten.                   !!
 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
-!! source digest: sha256:50b627b43f4db5e3056ce7640b144b1608c52a100c6a0505ba0f4a1f9cd64144
+!! source digest: sha256:871dc4aaee4934cf5c8c6d2689ad675d01f2799c9bb6154efda0102cd81231c3
 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! -->
 <p><a class="reference external image-reference" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external image-reference" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/license-AGPL--3-blue.png" /></a> <a class="reference external image-reference" href="https://github.com/OCA/helpdesk/tree/19.0/helpdesk_product"><img alt="OCA/helpdesk" src="https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github" /></a> <a class="reference external image-reference" href="https://translation.odoo-community.org/projects/helpdesk-19-0/helpdesk-19-0-helpdesk_product"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external image-reference" href="https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&amp;target_branch=19.0"><img alt="Try me on Runboat" src="https://img.shields.io/badge/runboat-Try%20me-875A7B.png" /></a></p>
-<p>This module adds the option to select product in the helpdesk tickets.</p>
+<p>This module adds the option to select product in the helpdesk tickets
+and view tickets related to products.</p>
 <p><strong>Table of contents</strong></p>
 <div class="contents local topic" id="contents">
 <ul class="simple">
@@ -411,6 +412,10 @@ <h3><a class="toc-backref" href="#toc-entry-4">Contributors</a></h3>
 <li>Maria Buscallà &lt;<a class="reference external" href="mailto:maria.buscalla&#64;forgeflow.com">maria.buscalla&#64;forgeflow.com</a>&gt;</li>
 </ul>
 </li>
+<li><a class="reference external" href="https://www.tecnativa.com">Tecnativa</a>:<ul>
+<li>David Bañón Gil</li>
+</ul>
+</li>
 </ul>
 </div>
 <div class="section" id="maintainers">

helpdesk_product/views/product_view.xml

@@ -12,6 +12,21 @@
                     <label for="ticket_active" string="Helpdesk" />
                 </span>
             </div>
+            <div name="button_box" position="inside">
+                <button
+                    name="action_view_helpdesk_tickets"
+                    type="object"
+                    class="oe_stat_button"
+                    invisible="not ticket_active and not helpdesk_ticket_count"
+                    icon="fa-life-ring"
+                >
+                    <field
+                        string="Tickets"
+                        name="helpdesk_ticket_count"
+                        widget="statinfo"
+                    />
+                </button>
+            </div>
         </field>
     </record>