Syncing from upstream OCA/helpdesk (19.0)

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[codecov]

Codecov Report

❌ Patch coverage is 48.48485% with 17 lines in your changes missing coverage. Please review.
✅ Project coverage is 87.05%. Comparing base (ebfd991) to head (bba9e37).
⚠️ Report is 11 commits behind head on 19.0.

Files with missing lines	Patch %	Lines
helpdesk_product/models/product.py	46.87%	17 Missing ⚠️

Additional details and impacted files

@@            Coverage Diff             @@
##             19.0     #279      +/-   ##
==========================================
- Coverage   88.30%   87.05%   -1.25%     
==========================================
  Files          42       42              
  Lines        1060     1089      +29     
  Branches       77       81       +4     
==========================================
+ Hits          936      948      +12     
- Misses         98      115      +17     
  Partials       26       26              

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