Syncing from upstream OCA/helpdesk (19.0)

README.md

@@ -23,6 +23,8 @@ Available addons
 addon | version | maintainers | summary
 --- | --- | --- | ---
 [helpdesk_mgmt](helpdesk_mgmt/) | 19.0.1.1.0 |  | Helpdesk
+[helpdesk_product](helpdesk_product/) | 19.0.1.0.0 |  | Add the option to select product in the tickets.
+[helpdesk_type](helpdesk_type/) | 19.0.1.0.0 | <a href='https://github.com/nelsonramirezs'><img src='https://github.com/nelsonramirezs.png' width='32' height='32' style='border-radius:50%;' alt='nelsonramirezs'/></a> <a href='https://github.com/max3903'><img src='https://github.com/max3903.png' width='32' height='32' style='border-radius:50%;' alt='max3903'/></a> | Add a type to your tickets
 
 [//]: # (end addons)
 

helpdesk_product/README.rst

@@ -0,0 +1,82 @@
+.. image:: https://odoo-community.org/readme-banner-image
+   :target: https://odoo-community.org/get-involved?utm_source=readme
+   :alt: Odoo Community Association
+
+================
+Helpdesk Product
+================
+
+.. 
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! source digest: sha256:50b627b43f4db5e3056ce7640b144b1608c52a100c6a0505ba0f4a1f9cd64144
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Beta
+.. |badge2| image:: https://img.shields.io/badge/license-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github
+    :target: https://github.com/OCA/helpdesk/tree/19.0/helpdesk_product
+    :alt: OCA/helpdesk
+.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
+    :target: https://translation.odoo-community.org/projects/helpdesk-19-0/helpdesk-19-0-helpdesk_product
+    :alt: Translate me on Weblate
+.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
+    :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=19.0
+    :alt: Try me on Runboat
+
+|badge1| |badge2| |badge3| |badge4| |badge5|
+
+This module adds the option to select product in the helpdesk tickets.
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_product%0Aversion:%2019.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Do not contact contributors directly about support or help with technical issues.
+
+Credits
+=======
+
+Authors
+-------
+
+* ForgeFlow
+
+Contributors
+------------
+
+- `ForgeFlow <https://www.forgeflow.com>`__:
+
+  - Maria Buscallà <maria.buscalla@forgeflow.com>
+
+Maintainers
+-----------
+
+This module is maintained by the OCA.
+
+.. image:: https://odoo-community.org/logo.png
+   :alt: Odoo Community Association
+   :target: https://odoo-community.org
+
+OCA, or the Odoo Community Association, is a nonprofit organization whose
+mission is to support the collaborative development of Odoo features and
+promote its widespread use.
+
+This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/19.0/helpdesk_product>`_ project on GitHub.
+
+You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

helpdesk_product/__init__.py

@@ -0,0 +1 @@
+from . import models

helpdesk_product/__manifest__.py

@@ -0,0 +1,14 @@
+{
+    "name": "Helpdesk Product",
+    "summary": "Add the option to select product in the tickets.",
+    "author": "ForgeFlow, Odoo Community Association (OCA)",
+    "version": "19.0.1.0.0",
+    "license": "AGPL-3",
+    "category": "After-Sales",
+    "website": "https://github.com/OCA/helpdesk",
+    "depends": ["helpdesk_mgmt", "product"],
+    "data": ["views/product_view.xml", "views/helpdesk_ticket_view.xml"],
+    "demo": ["demo/helpdesk_product_demo.xml"],
+    "development_status": "Beta",
+    "auto_install": True,
+}

helpdesk_product/demo/helpdesk_product_demo.xml

@@ -0,0 +1,24 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo noupdate="1">
+    <!-- Tickets -->
+    <record id="helpdesk_ticket_8" model="helpdesk.ticket">
+        <field eval="&quot;Poor quality product&quot;" name="name" />
+        <field eval="&quot;Poor quality product&quot;" name="description" />
+        <field eval="&quot;2&quot;" name="priority" />
+        <field name="user_id" ref="base.user_root" />
+        <field name="partner_id" ref="base.res_partner_10" />
+        <field name="team_id" ref="helpdesk_mgmt.helpdesk_team_2" />
+        <field name="stage_id" ref="helpdesk_mgmt.helpdesk_ticket_stage_in_progress" />
+        <field name="product_id" ref="product.product_product_10" />
+    </record>
+    <record id="helpdesk_ticket_9" model="helpdesk.ticket">
+        <field eval="&quot;Product needs maintenance&quot;" name="name" />
+        <field eval="&quot;Product needs maintenance&quot;" name="description" />
+        <field eval="&quot;1&quot;" name="priority" />
+        <field name="channel_id" ref="helpdesk_mgmt.helpdesk_ticket_channel_other" />
+        <field name="user_id" ref="base.user_root" />
+        <field name="team_id" ref="helpdesk_mgmt.helpdesk_team_2" />
+        <field name="stage_id" ref="helpdesk_mgmt.helpdesk_ticket_stage_awaiting" />
+        <field name="product_id" ref="product.product_product_9" />
+    </record>
+</odoo>

helpdesk_product/i18n/fr.po

@@ -0,0 +1,71 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_product
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 18.0\n"
+"Report-Msgid-Bugs-To: \n"
+"PO-Revision-Date: 2026-03-16 17:45+0000\n"
+"Last-Translator: Rémi <remi@le-filament.com>\n"
+"Language-Team: none\n"
+"Language: fr\n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: nplurals=2; plural=n > 1;\n"
+"X-Generator: Weblate 5.15.2\n"
+
+#. module: helpdesk_product
+#: model_terms:ir.ui.view,arch_db:helpdesk_product.product_template_search_view_helpdesk
+msgid "Available for Helpdesk"
+msgstr "Utilisable pour l'assistance"
+
+#. module: helpdesk_product
+#: model:ir.model.fields,field_description:helpdesk_product.field_product_product__ticket_active
+#: model:ir.model.fields,field_description:helpdesk_product.field_product_template__ticket_active
+msgid "Available for Helpdesk Tickets"
+msgstr "Utilisable pour les tickets d'assistance"
+
+#. module: helpdesk_product
+#: model_terms:ir.actions.act_window,help:helpdesk_product.product_template_action_helpdesk
+msgid "Create a new product"
+msgstr "Créer un nouveau produit"
+
+#. module: helpdesk_product
+#: model_terms:ir.ui.view,arch_db:helpdesk_product.product_view_template
+msgid "Helpdesk"
+msgstr "Assistance"
+
+#. module: helpdesk_product
+#: model:ir.model,name:helpdesk_product.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr "Ticket d'assistance"
+
+#. module: helpdesk_product
+#: model:ir.model,name:helpdesk_product.model_product_template
+#: model:ir.model.fields,field_description:helpdesk_product.field_helpdesk_ticket__product_id
+#: model_terms:ir.ui.view,arch_db:helpdesk_product.helpdesk_ticket_view_search
+msgid "Product"
+msgstr "Produit"
+
+#. module: helpdesk_product
+#: model_terms:ir.ui.view,arch_db:helpdesk_product.helpdesk_ticket_view_search
+msgid "Product Related"
+msgstr "Produit lié"
+
+#. module: helpdesk_product
+#: model:ir.actions.act_window,name:helpdesk_product.product_template_action_helpdesk
+#: model:ir.ui.menu,name:helpdesk_product.action_menu_view_products
+msgid "Products"
+msgstr "Produits"
+
+#. module: helpdesk_product
+#: model_terms:ir.actions.act_window,help:helpdesk_product.product_template_action_helpdesk
+msgid ""
+"You currently have no products available for Helpdesk Tickets. <br> A product can\n"
+"                be either a physical product or a service that you sell to your customers."
+msgstr ""
+"Vous n'avez actuellement aucun produit configuré pour les tickets "
+"d'assistance. <br> Un produit peut\n"
+"                être un bien ou un service que vous vendez à vos clients."

helpdesk_product/i18n/helpdesk_product.pot

@@ -0,0 +1,77 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_product
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 19.0\n"
+"Report-Msgid-Bugs-To: \n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_product
+#: model_terms:ir.ui.view,arch_db:helpdesk_product.product_template_search_view_helpdesk
+msgid "Available for Helpdesk"
+msgstr ""
+
+#. module: helpdesk_product
+#: model:ir.model.fields,field_description:helpdesk_product.field_product_product__ticket_active
+#: model:ir.model.fields,field_description:helpdesk_product.field_product_template__ticket_active
+msgid "Available for Helpdesk Tickets"
+msgstr ""
+
+#. module: helpdesk_product
+#: model_terms:ir.actions.act_window,help:helpdesk_product.product_template_action_helpdesk
+msgid "Create a new product"
+msgstr ""
+
+#. module: helpdesk_product
+#: model:ir.model.fields,field_description:helpdesk_product.field_helpdesk_ticket__display_name
+#: model:ir.model.fields,field_description:helpdesk_product.field_product_template__display_name
+msgid "Display Name"
+msgstr ""
+
+#. module: helpdesk_product
+#: model_terms:ir.ui.view,arch_db:helpdesk_product.product_view_template
+msgid "Helpdesk"
+msgstr ""
+
+#. module: helpdesk_product
+#: model:ir.model,name:helpdesk_product.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr ""
+
+#. module: helpdesk_product
+#: model:ir.model.fields,field_description:helpdesk_product.field_helpdesk_ticket__id
+#: model:ir.model.fields,field_description:helpdesk_product.field_product_template__id
+msgid "ID"
+msgstr ""
+
+#. module: helpdesk_product
+#: model:ir.model,name:helpdesk_product.model_product_template
+#: model:ir.model.fields,field_description:helpdesk_product.field_helpdesk_ticket__product_id
+#: model_terms:ir.ui.view,arch_db:helpdesk_product.helpdesk_ticket_view_search
+msgid "Product"
+msgstr ""
+
+#. module: helpdesk_product
+#: model_terms:ir.ui.view,arch_db:helpdesk_product.helpdesk_ticket_view_search
+msgid "Product Related"
+msgstr ""
+
+#. module: helpdesk_product
+#: model:ir.actions.act_window,name:helpdesk_product.product_template_action_helpdesk
+#: model:ir.ui.menu,name:helpdesk_product.action_menu_view_products
+msgid "Products"
+msgstr ""
+
+#. module: helpdesk_product
+#: model_terms:ir.actions.act_window,help:helpdesk_product.product_template_action_helpdesk
+msgid ""
+"You currently have no products available for Helpdesk Tickets. <br> A product can\n"
+"                be either a physical product or a service that you sell to your customers."
+msgstr ""

helpdesk_product/i18n/it.po

@@ -0,0 +1,86 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_product
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"PO-Revision-Date: 2025-09-26 18:43+0000\n"
+"Last-Translator: mymage <stefano.consolaro@mymage.it>\n"
+"Language-Team: none\n"
+"Language: it\n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: nplurals=2; plural=n != 1;\n"
+"X-Generator: Weblate 5.10.4\n"
+
+#. module: helpdesk_product
+#: model_terms:ir.ui.view,arch_db:helpdesk_product.product_template_search_view_helpdesk
+msgid "Available for Helpdesk"
+msgstr "Disponibile per assistenza"
+
+#. module: helpdesk_product
+#: model:ir.model.fields,field_description:helpdesk_product.field_product_product__ticket_active
+#: model:ir.model.fields,field_description:helpdesk_product.field_product_template__ticket_active
+msgid "Available for Helpdesk Tickets"
+msgstr "Disponibile per ticket assistenza clienti"
+
+#. module: helpdesk_product
+#: model_terms:ir.actions.act_window,help:helpdesk_product.product_template_action_helpdesk
+msgid "Create a new product"
+msgstr "Crea un nuovo prodotto"
+
+#. module: helpdesk_product
+#: model_terms:ir.ui.view,arch_db:helpdesk_product.product_view_template
+msgid "Helpdesk"
+msgstr "Assistenza clienti"
+
+#. module: helpdesk_product
+#: model:ir.model,name:helpdesk_product.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr "Ticket assistenza clienti"
+
+#. module: helpdesk_product
+#: model:ir.model,name:helpdesk_product.model_product_template
+#: model:ir.model.fields,field_description:helpdesk_product.field_helpdesk_ticket__product_id
+#: model_terms:ir.ui.view,arch_db:helpdesk_product.helpdesk_ticket_view_search
+msgid "Product"
+msgstr "Prodotto"
+
+#. module: helpdesk_product
+#: model_terms:ir.ui.view,arch_db:helpdesk_product.helpdesk_ticket_view_search
+msgid "Product Related"
+msgstr "Prodotto relativo"
+
+#. module: helpdesk_product
+#: model:ir.actions.act_window,name:helpdesk_product.product_template_action_helpdesk
+#: model:ir.ui.menu,name:helpdesk_product.action_menu_view_products
+msgid "Products"
+msgstr "Prodotti"
+
+#. module: helpdesk_product
+#: model_terms:ir.actions.act_window,help:helpdesk_product.product_template_action_helpdesk
+msgid ""
+"You currently have no products available for Helpdesk Tickets. <br> A "
+"product can\n"
+"                be either a physical product or a service that you sell to "
+"your customers."
+msgstr ""
+"Attualmente non ci sono prodotti disponibili per i ticket di assistenza "
+"clienti. <br> Un prodotto può \n"
+"                essere sia un prodotto fisico sia un servizio che si vende "
+"ai clienti."
+
+#~ msgid ""
+#~ "You currently have no products available for Helpdesk Tickets.\n"
+#~ "            <br>\n"
+#~ "                A product can be either a physical product or a service "
+#~ "that you sell to your customers."
+#~ msgstr ""
+#~ "Attualmente non ci sono prodotti disponibili per i ticket di assistenza "
+#~ "clienti.\n"
+#~ "            <br>\n"
+#~ "                Un prodotto può essere sia un prodotto fisico sia un "
+#~ "servizio che si vende ai clienti."