Syncing from upstream OCA/helpdesk (18.0)

README.md

@@ -38,11 +38,12 @@ addon | version | maintainers | summary
 [helpdesk_mgmt_sale_project](helpdesk_mgmt_sale_project/) | 18.0.1.0.0 |  | Helpdesk Sale Project
 [helpdesk_mgmt_sla](helpdesk_mgmt_sla/) | 18.0.2.1.0 |  | Add SLA to the tickets for Helpdesk Management.
 [helpdesk_mgmt_stage_validation](helpdesk_mgmt_stage_validation/) | 18.0.1.0.0 |  | Validate input data when reaching a Helpdesk Ticket stage
+[helpdesk_mgmt_template](helpdesk_mgmt_template/) | 18.0.1.0.0 |  | Create Helpdesk Ticket Template
 [helpdesk_mgmt_timesheet](helpdesk_mgmt_timesheet/) | 18.0.1.1.3 |  | Add HR Timesheet to the tickets for Helpdesk Management.
 [helpdesk_motive](helpdesk_motive/) | 18.0.1.0.0 | <a href='https://github.com/nelsonramirezs'><img src='https://github.com/nelsonramirezs.png' width='32' height='32' style='border-radius:50%;' alt='nelsonramirezs'/></a> <a href='https://github.com/max3903'><img src='https://github.com/max3903.png' width='32' height='32' style='border-radius:50%;' alt='max3903'/></a> | Keep the motive
 [helpdesk_portal_priority](helpdesk_portal_priority/) | 18.0.1.0.0 | <a href='https://github.com/lbarry-apsl'><img src='https://github.com/lbarry-apsl.png' width='32' height='32' style='border-radius:50%;' alt='lbarry-apsl'/></a> | Helpdesk Portal Priority
 [helpdesk_portal_restriction](helpdesk_portal_restriction/) | 18.0.1.0.0 | <a href='https://github.com/lbarry-apsl'><img src='https://github.com/lbarry-apsl.png' width='32' height='32' style='border-radius:50%;' alt='lbarry-apsl'/></a> | Helpdesk Portal Restriction
-[helpdesk_product](helpdesk_product/) | 18.0.1.0.1 |  | Add the option to select product in the tickets.
+[helpdesk_product](helpdesk_product/) | 18.0.1.1.0 |  | Add the option to select product in the tickets.
 [helpdesk_ticket_close_inactive](helpdesk_ticket_close_inactive/) | 18.0.1.1.1 | <a href='https://github.com/miquelalzanillas'><img src='https://github.com/miquelalzanillas.png' width='32' height='32' style='border-radius:50%;' alt='miquelalzanillas'/></a> | Helpdesk Ticket Close Inactive
 [helpdesk_ticket_open_tab](helpdesk_ticket_open_tab/) | 18.0.1.0.0 | <a href='https://github.com/peluko00'><img src='https://github.com/peluko00.png' width='32' height='32' style='border-radius:50%;' alt='peluko00'/></a> | Helpdesk Ticket Open Tab
 [helpdesk_ticket_partner_response](helpdesk_ticket_partner_response/) | 18.0.1.1.1 | <a href='https://github.com/peluko00'><img src='https://github.com/peluko00.png' width='32' height='32' style='border-radius:50%;' alt='peluko00'/></a> | Change ticket stage when partner response

helpdesk_mgmt_template/README.rst

@@ -0,0 +1,111 @@
+.. image:: https://odoo-community.org/readme-banner-image
+   :target: https://odoo-community.org/get-involved?utm_source=readme
+   :alt: Odoo Community Association
+
+============================
+Helpdesk Management Template
+============================
+
+.. 
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! source digest: sha256:f6e0e9890f91822f5f28d2ed26c4e9700e6364320ead59f11946d756fb93048d
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Beta
+.. |badge2| image:: https://img.shields.io/badge/license-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github
+    :target: https://github.com/OCA/helpdesk/tree/18.0/helpdesk_mgmt_template
+    :alt: OCA/helpdesk
+.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
+    :target: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt_template
+    :alt: Translate me on Weblate
+.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
+    :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=18.0
+    :alt: Try me on Runboat
+
+|badge1| |badge2| |badge3| |badge4| |badge5|
+
+The module adds the following features:
+
+- Pre-configure ticket description template based on it's category
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Configuration
+=============
+
+**To Configure Ticket's Description Template** - Go to Helpdesk ->
+Configuration -> Categories. - Create a new Category or select an
+existing Category. - Set the *Template* field with pre-defined the
+ticket's description that will be triggered based on the category
+selected.
+
+**To configure available Categories for Teams** - Go to Helpdesk ->
+Configuration -> Categories. - Create a new Team or select an existing
+Team. - Select categories which are available for the Team.
+
+Usage
+=====
+
+**Go to Helpdesk module:**
+
+- Select a Team
+- Open a Ticket
+- Create a new Ticket
+- Select Category
+- Add a description or modify category description template (if
+  configured)
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_template%0Aversion:%2018.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Do not contact contributors directly about support or help with technical issues.
+
+Credits
+=======
+
+Authors
+-------
+
+* Cetmix OÜ
+
+Contributors
+------------
+
+- `Cetmix OÜ <https://cetmix.com>`__:
+
+  - Ivan Sokolov
+  - Mikhail Lapin
+  - Dessan Hemrayev
+
+Maintainers
+-----------
+
+This module is maintained by the OCA.
+
+.. image:: https://odoo-community.org/logo.png
+   :alt: Odoo Community Association
+   :target: https://odoo-community.org
+
+OCA, or the Odoo Community Association, is a nonprofit organization whose
+mission is to support the collaborative development of Odoo features and
+promote its widespread use.
+
+This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/18.0/helpdesk_mgmt_template>`_ project on GitHub.
+
+You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

helpdesk_mgmt_template/__init__.py

@@ -0,0 +1,4 @@
+# Copyright (C) 2024 Cetmix OÜ
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+from . import models

helpdesk_mgmt_template/__manifest__.py

@@ -0,0 +1,18 @@
+# Copyright (C) 2024 Cetmix OÜ
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "Helpdesk Management Template",
+    "summary": "Create Helpdesk Ticket Template",
+    "version": "18.0.1.0.0",
+    "license": "AGPL-3",
+    "author": "Cetmix OÜ, Odoo Community Association (OCA)",
+    "website": "https://github.com/OCA/helpdesk",
+    "depends": ["helpdesk_mgmt"],
+    "data": [
+        "views/helpdesk_ticket_views.xml",
+        "views/helpdesk_ticket_category_views.xml",
+        "views/helpdesk_ticket_team_views.xml",
+    ],
+    "application": False,
+}

helpdesk_mgmt_template/i18n/helpdesk_mgmt_template.pot

@@ -0,0 +1,35 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_mgmt_template
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 18.0\n"
+"Report-Msgid-Bugs-To: \n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_mgmt_template
+#: model:ir.model.fields,field_description:helpdesk_mgmt_template.field_helpdesk_ticket__description
+msgid "Description"
+msgstr ""
+
+#. module: helpdesk_mgmt_template
+#: model:ir.model,name:helpdesk_mgmt_template.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr ""
+
+#. module: helpdesk_mgmt_template
+#: model:ir.model,name:helpdesk_mgmt_template.model_helpdesk_ticket_category
+#: model:ir.model.fields,field_description:helpdesk_mgmt_template.field_helpdesk_ticket__helpdesk_ticket_category_ids
+msgid "Helpdesk Ticket Category"
+msgstr ""
+
+#. module: helpdesk_mgmt_template
+#: model:ir.model.fields,field_description:helpdesk_mgmt_template.field_helpdesk_ticket_category__template_description
+msgid "Template Description"
+msgstr ""

helpdesk_mgmt_template/i18n/it.po

@@ -0,0 +1,38 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_mgmt_template
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"PO-Revision-Date: 2025-07-15 16:25+0000\n"
+"Last-Translator: mymage <stefano.consolaro@mymage.it>\n"
+"Language-Team: none\n"
+"Language: it\n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: nplurals=2; plural=n != 1;\n"
+"X-Generator: Weblate 5.10.4\n"
+
+#. module: helpdesk_mgmt_template
+#: model:ir.model.fields,field_description:helpdesk_mgmt_template.field_helpdesk_ticket__description
+msgid "Description"
+msgstr "Descrizione"
+
+#. module: helpdesk_mgmt_template
+#: model:ir.model,name:helpdesk_mgmt_template.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr "Ticket assistenza clienti"
+
+#. module: helpdesk_mgmt_template
+#: model:ir.model,name:helpdesk_mgmt_template.model_helpdesk_ticket_category
+#: model:ir.model.fields,field_description:helpdesk_mgmt_template.field_helpdesk_ticket__helpdesk_ticket_category_ids
+msgid "Helpdesk Ticket Category"
+msgstr "Categoria ticket assistenza clienti"
+
+#. module: helpdesk_mgmt_template
+#: model:ir.model.fields,field_description:helpdesk_mgmt_template.field_helpdesk_ticket_category__template_description
+msgid "Template Description"
+msgstr "Descrizione modello"

helpdesk_mgmt_template/i18n/pt_BR.po

@@ -0,0 +1,38 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_mgmt_template
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"PO-Revision-Date: 2025-08-21 02:32+0000\n"
+"Last-Translator: Marcel Savegnago <marcel.savegnago@gmail.com>\n"
+"Language-Team: none\n"
+"Language: pt_BR\n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: nplurals=2; plural=n > 1;\n"
+"X-Generator: Weblate 5.10.4\n"
+
+#. module: helpdesk_mgmt_template
+#: model:ir.model.fields,field_description:helpdesk_mgmt_template.field_helpdesk_ticket__description
+msgid "Description"
+msgstr "Descrição"
+
+#. module: helpdesk_mgmt_template
+#: model:ir.model,name:helpdesk_mgmt_template.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr "Chamado da Central de Ajuda"
+
+#. module: helpdesk_mgmt_template
+#: model:ir.model,name:helpdesk_mgmt_template.model_helpdesk_ticket_category
+#: model:ir.model.fields,field_description:helpdesk_mgmt_template.field_helpdesk_ticket__helpdesk_ticket_category_ids
+msgid "Helpdesk Ticket Category"
+msgstr "Categoria do Chamado da Central de Ajuda"
+
+#. module: helpdesk_mgmt_template
+#: model:ir.model.fields,field_description:helpdesk_mgmt_template.field_helpdesk_ticket_category__template_description
+msgid "Template Description"
+msgstr "Descrição do Modelo"

helpdesk_mgmt_template/models/__init__.py

@@ -0,0 +1,5 @@
+# Copyright (C) 2024 Cetmix OÜ
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+from . import helpdesk_ticket_category
+from . import helpdesk_ticket

helpdesk_mgmt_template/models/helpdesk_ticket.py

@@ -0,0 +1,41 @@
+# Copyright (C) 2024 Cetmix OÜ
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+
+from odoo import api, fields, models
+
+
+class HelpdeskTicket(models.Model):
+    _inherit = "helpdesk.ticket"
+
+    description = fields.Html(
+        store=True,
+        compute="_compute_description",
+        readonly=False,
+    )
+    helpdesk_ticket_category_ids = fields.Many2many(
+        "helpdesk.ticket.category", compute="_compute_helpdesk_ticket_category"
+    )
+
+    @api.depends("team_id")
+    def _compute_helpdesk_ticket_category(self):
+        for rec in self:
+            rec.helpdesk_ticket_category_ids = rec.team_id.category_ids
+
+    @api.depends("category_id")
+    def _compute_description(self):
+        for record in self:
+            if record.category_id.template_description:
+                record.description = record.category_id.template_description
+            elif record.description:
+                record.description = record.description
+            else:
+                record.description = "<p></p>"
+
+    def copy(self, default=None):
+        self.ensure_one()
+        if default is None:
+            default = {}
+        if "description" not in default:
+            default["description"] = "<p></p>"
+        return super().copy(default)

helpdesk_mgmt_template/models/helpdesk_ticket_category.py

@@ -0,0 +1,10 @@
+# Copyright (C) 2024 Cetmix OÜ
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+from odoo import fields, models
+
+
+class HelpdeskCategory(models.Model):
+    _inherit = "helpdesk.ticket.category"
+
+    template_description = fields.Html(sanitize_style=True)

helpdesk_mgmt_template/pyproject.toml

@@ -0,0 +1,3 @@
+[build-system]
+requires = ["whool"]
+build-backend = "whool.buildapi"

helpdesk_mgmt_template/readme/CONFIGURE.md

@@ -0,0 +1,9 @@
+**To Configure Ticket's Description Template** - Go to Helpdesk -\>
+Configuration -\> Categories. - Create a new Category or select an
+existing Category. - Set the *Template* field with pre-defined the
+ticket's description that will be triggered based on the category
+selected.
+
+**To configure available Categories for Teams** - Go to Helpdesk -\>
+Configuration -\> Categories. - Create a new Team or select an existing
+Team. - Select categories which are available for the Team.

helpdesk_mgmt_template/readme/CONTRIBUTORS.md

@@ -0,0 +1,4 @@
+- [Cetmix OÜ](https://cetmix.com):
+  - Ivan Sokolov
+  - Mikhail Lapin
+  - Dessan Hemrayev

helpdesk_mgmt_template/readme/DESCRIPTION.md

@@ -0,0 +1,3 @@
+The module adds the following features:
+
+- Pre-configure ticket description template based on it's category

helpdesk_mgmt_template/readme/USAGE.md

@@ -0,0 +1,8 @@
+**Go to Helpdesk module:**
+
+- Select a Team
+- Open a Ticket
+- Create a new Ticket
+- Select Category
+- Add a description or modify category description template (if
+  configured)