Syncing from upstream OCA/helpdesk (18.0)#277
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This module adds pre-configured ticket description templates based on category This commit introduces the following enhancements: - Adds the ability to pre-configure a helpdesk ticket's description template based on the selected category. - Users can now define ticket description templates within Helpdesk-->Configuration-->Categories. - Categories can be assigned to specific teams, allowing pre-defined templates to be triggered during ticket creation. Task: 3829
Currently translated at 100.0% (4 of 4 strings) Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt_template Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt_template/it/
Currently translated at 100.0% (4 of 4 strings) Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt_template Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt_template/pt_BR/
Signed-off-by: Don Kendall <dkendall@ledoweb.com>
Update xpath expression `//tree` → `//list` in
helpdesk_ticket_category_views.xml to match the parent view rename in 18.0:
helpdesk_mgmt's view_helpdesk_category_tree now uses <list> instead of
<tree> as its root tag, so the inheriting xpath had to match or the
override would silently no-op.
Add `test_copy_resets_description` to cover the `copy()` override on
`helpdesk.ticket`. The override exists so duplicating a ticket doesn't
carry over case-specific notes from the source description; without a test,
a future refactor could silently regress it. Verifies both branches:
caller-default reset to `<p></p>`, and explicit `default={"description":
...}` respected.
Updated by "Update PO files to match POT (msgmerge)" hook in Weblate. Translation: helpdesk-18.0/helpdesk-18.0-helpdesk_product Translate-URL: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_product/
Codecov Report❌ Patch coverage is
Additional details and impacted files@@ Coverage Diff @@
## 18.0 #277 +/- ##
==========================================
- Coverage 94.45% 94.14% -0.31%
==========================================
Files 201 207 +6
Lines 3964 4064 +100
Branches 283 293 +10
==========================================
+ Hits 3744 3826 +82
- Misses 149 167 +18
Partials 71 71 ☔ View full report in Codecov by Harness. 🚀 New features to boost your workflow:
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