ticket-triage

支持对接内部系统的 AI 排障工作台：通过 HTTP API / Webhook 接入工单与告警系统，串联代码、日志、配置和 Agent，并提供面向产品、运营、客服的 Web 自助分析页面。

A terminal-based, multi-domain support-ticket triage agent grounded in a local support corpus.

AI support-ticket triage for Teamwork Desk powered by Neo4j Aura Agent and a knowledge graph.

AI-powered support ticket triage system with autonomous agents. Uses Google Gemini for intelligent issue analysis, skill-based moderator assignment, and automated email notifications. Built with Express, React, MongoDB, and Inngest.

Production-grade FastAPI microservice that triages support tickets into validated, structured JSON using OpenAI Native Structured Outputs.

Forethought — independent third-party profile of a public API surface, by API Evangelist. Forethought is a San Francisco-based generative AI customer-support platform. Its multi-agent product suite — Solve (omnichannel resolution), Triage (ticket classification and routing), Discover (knowledge-gap detection and article generation), Assist (agentic

AI-powered Ticket Triage Agent using Google Gemini API for support ticket classification and prioritization.

End-to-end ML project for multilingual support ticket triage with queue and priority prediction, MLflow tracking, FastAPI, Streamlit, CI, and Docker.

Classify support tickets by category and severity using Claude, surface recurring themes, and generate a prioritized Fix Now / Next Sprint / Backlog PM report

Jira Cloud ticket triage and issue payload automation proof with mocked tests.

AI-powered FinTech Support Investigation API built during the SUST CSE Carnival 2026 Hackathon.

AI support-ticket triage: classifies intent/urgency/sentiment, answers from your own help-docs (RAG) with citations, then auto-replies, escalates or routes — confidence-gated, human-in-the-loop. FastAPI + OpenAI structured outputs + n8n.

Eco-Fi AI is an intelligent ticket triage dashboard that uses NLP, ML, and data visualizations to automate ticket classification, detect dead tickets, and prioritize issues based on business impact.

LLM-powered support ticket triage. Groq with primary + fallback models, Pydantic structured outputs, Postgres + Redis two-tier storage, Streamlit dashboard.

Airline support ticket triage: LLM-assisted labeling → LoRA fine-tuned 0.5B → FastAPI on AWS ECS Fargate

Compact transformer to auto-label help-desk tickets (topic + sentiment) with a FastAPI endpoint, eval dashboard, and MLOps glue.

Python project for triaging support tickets by category, urgency, and routing team

Python CLI that classifies support tickets and produces practical triage notes for IT workflows.

AI ticket triage classifier with an eval harness — severity/routing taxonomy for multifamily IoT support, scored against a labeled dataset with a confusion matrix and confusable-pattern audit.

Replayable Python support-ticket triage pipeline with Gemini classification, deterministic validation, human review overrides, queue routing, escalations, and audit artifacts.