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techcare-solutions

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martosah / Platform-Explorers-IT-Support-Ticketing-System

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Phase 1 design and specification for an ITIL-aligned IT Support Ticketing System for TechCare Solutions — a regulated mid-to-large enterprise. Power Platform Cohort 2 — Week 2-3 deliverable. 50 functional + 14 non-functional requirements with full acceptance criteria, ITIL 4 alignment, and complete data model.

erd itsm itil incident-management dataverse service-management phase-1 requirements-engineering entity-relationship-diagram solution-design business-analysis power-platform acceptance-criteria itil4 microsoft-power-platform platform-explorers techcare-solutions
  • Updated May 1, 2026

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