service-operations

Infinity Service Ops - sovereign, security-first enterprise service operations platform

Vitheim is a security-first service operations platform built in Rust for incidents, alerts, assets, workflows, compliance, automation, and AI-assisted operations. Modular through WebAssembly and designed for database portability.

Sanitized portfolio showcase - MSP ticketing & incident workflow (Virtual Business)

Sanitized public evidence for selected Advantage Services product and workflow contributions.

An incident-response agent swarm that detects, correlates, localizes, and mitigates outages spanning internal services and external cloud, CDN, AI, and carrier dependencies.

Go API service and operator repo for EC2 deploy, verify, and cleanup flows.

gmail python repair-status automation agent

Documented lifecycle-led operating-system prototype for garages.

Routes service requests, preserves machine/human decision history, records outcomes, and blocks unsupported management comparisons.

A small, opinionated PoC for triaging FinTech customer-support email: classify with an LLM, route on rules, draft only when it's safe

SLA-aware ticket assignment with heuristic baselines and a rolling CP-SAT scheduler

A full-stack fictional global IT service management platform for coordinating service tickets, SLA exposure, major incidents, change governance, leadership escalation, regional health, and audit history.

AI-powered hospitality operations dashboard that analyzes hotel request data, SLA breaches, costs, and inventory issues to identify workflow bottlenecks and process improvement opportunities.

Public showcase for qless, Hostinium's queue and service-operations platform.

Decision-support lab for testing service-workflow changes before deployment through paired discrete-event simulation, uncertainty analysis, and operational evidence.

Service Operations Analytics Dashboard

Accelo — independent third-party profile of a public API surface, by API Evangelist. Accelo is a cloud-based service operations automation (ServOps) platform that unifies project management, client relationship management (CRM), time tracking, retainers, quotes, billing, and invoicing for professional services businesses.