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helpdesk-automation

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autonomy414941 / sla-breach-triage-inbox

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GitHub Action for SLA policy triage from GitHub Issues with optional Zendesk CSV fallback, escalation routing, and recurring support queue handoff workflows

zendesk customer-support github-issues sla github-actions github-action sla-policy support-operations helpdesk-automation issue-triage triage-automation zendesk-integration sla-triage github-action-marketplace zendesk-github-action helpdesk-github-action customer-support-github-action ticket-triage-github-action support-sla recurring-support-workflow
  • Updated Mar 2, 2026
  • TypeScript

pheonix-19 / OpsAI

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OpsAI (Operational AI) is an intelligent IT support automation platform that uses AI to automatically categorize tickets, suggest solutions, and route requests to the right teams. Built with advanced NLP and machine learning technologies, it integrates with Jira, Slack, and Freshdesk to streamline operational workflows and improve response times.

nlp docker machine-learning grafana transformers prometheus slack-bot freshdesk lora peft fastapi huggingface sentence-transformers helpdesk-automation
  • Updated Aug 13, 2025
  • Python

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