docs: change the emphasis on customer-keys - #445
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Within the Kosli Dedicated offering, we want to lower the importance of customer-supplied KMS keys. The availability of their Kosli instance will depend upon the availability of their keys - and if a user within their organisation revokes the grant, or deletes the keys, Kosli will be unable to recover the customer's data. This may well be what some customers want, but from talking to one or two customers, they aren't comfortable with carrying that risk -- they are paying us to be an available SaaS platform and don't want for our SLA to be impacted by their internal teams. Given that, we're now describing "dedicated keys" within our marketing material, indicating that Kosli will create keys specifically for Dedicated customers. If a customer really wants to manage their keys, they can do, and we'll support that with the documentation that remains on this site, however the bulletpoint indicating that a dedicated customer _must_ provide us with a KMS grant has been removed. This commit removes a link from the Dedicated Parameters page to the Customer Key page, and that's a good thing. Customers who want to use their own keys will see the menu item, and those that don't want it won't have to read a bulletpoint that makes it sound mandatory.
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AlexKantor87
approved these changes
Oct 2, 2026
mbevc1
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Oct 2, 2026
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Within the Kosli Dedicated offering, we want to lower the importance of customer-supplied KMS keys. The availability of their Kosli instance will depend upon the availability of their keys - and if a user within their organisation revokes the grant, or deletes the keys, Kosli will be unable to recover the customer's data.
This may well be what some customers want, but from talking to one or two customers, they aren't comfortable with carrying that risk -- they are paying us to be an available SaaS platform and don't want for our SLA to be impacted by their internal teams.
Given that, we're now describing "dedicated keys" within our marketing material, indicating that Kosli will create keys specifically for Dedicated customers. If a customer really wants to manage their keys, they can do, and we'll support that with the documentation that remains on this site, however the bulletpoint indicating that a dedicated customer must provide us with a KMS grant has been removed.
This commit removes a link from the Dedicated Parameters page to the Customer Key page, and that's a good thing. Customers who want to use their own keys will see the menu item, and those that don't want it won't have to read a bulletpoint that makes it sound mandatory.