Digital Complaint Management System

A Flask-based web application used to manage and track complaints digitally with secure authentication, admin analytics, REST APIs, and complaint status management.

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Features

• User Registration & Login
• Admin Dashboard
• Complaint Submission
• Complaint Tracking
• Complaint Status Updates
• REST API Integration
• CSV Export
• Activity Logs
• Health Monitoring Endpoint
• Role-Based Authentication
• Responsive User Interface

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Tech Stack

Technology	Purpose
Python	Backend
Flask	Web Framework
SQLite	Database
SQLAlchemy	ORM
HTML/CSS/Bootstrap	Frontend
JavaScript	UI Functionality
Git & GitHub	Version Control

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Project Architecture

Client Browser
      ↓
Flask Application
      ↓
Routes / Controllers
      ↓
SQLite Database

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Installation Guide

Clone Repository

git clone https://github.com/karthik2276/DigitalComplaintSystem.git
cd DigitalComplaintSystem

Create Virtual Environment

python -m venv .venv

Activate Virtual Environment

Windows

.venv\Scripts\activate

Linux / Mac

source .venv/bin/activate

Install Dependencies

pip install -r requirements.txt

Run Application

python app.py

Application runs on:

http://127.0.0.1:5000

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API Endpoints

Endpoint	Method	Description
/	GET	Home Page
/login	GET/POST	User Login
/register	GET/POST	User Registration
/health	GET	Health Check
/api/complaints	GET	Complaint API
/admin_dashboard	GET	Admin Dashboard

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Screenshots

Home Page

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User Dashboard

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Admin Dashboard

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Future Enhancements

• Docker Deployment
• CI/CD Integration
• Email Notifications
• Cloud Hosting
• Mobile App Integration
• AI-Based Complaint Categorization

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Author

Karthikeyan S

GitHub: https://github.com/karthik2276

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License

This project is created for academic and learning purposes.