Program manager and ServiceNow builder working where projects become programs. I lead multi-vendor U.S. Department of Defense training and simulation delivery, govern that work inside ServiceNow, and build on the same platform to understand it from the inside out. Based in Florida, United States.
- Direct multi-vendor DoD training and simulation programs at the project-to-program interface, from award through delivery and government acceptance, with more than 15 years supporting the department.
- Govern delivery in ServiceNow PPM/SPM: schedule, cost, and KPI reporting; funding-risk mitigation; and portfolio visibility for government stakeholders.
- Turn program problems into platform solutions — using ServiceNow not just to report on the work, but to model and improve how the work runs.
Safety Issue Tracking — a scoped ServiceNow application
A scoped app built in App Engine Studio that demonstrates custom table design and a role-based security model with per-operation, row-level, and field-level access control. It ships with a written design rationale covering the decisions made and the alternatives rejected, an importable update set, and an honest account of what the work does and does not demonstrate. An overview site is also published.
- Working through ServiceNow platform administration and building toward the Certified System Administrator (CSA) credential.
- Recent ServiceNow study has focused on the platform's AI features — Now Assist, AI Agents, and generative AI — alongside core skills such as access controls, flows, and integration.
- Ed.D. candidate in Instructional and Performance Technology at the University of West Florida, researching human performance technology and artificial intelligence.
Operating BEAT (Barriers, Evidence, and Action Timebox) — a performance-diagnostic framework for reducing acquisition and delivery friction using existing authorities rather than new ones.
- Invited presenter, I/ITSEC 2025 (Orlando, FL), selected by the National Training and Simulation Association — From red tape to red bows: urgent defense acquisition transformation.
- Improving acquisition timelines with the Operating BEAT framework
- Project Management Professional (PMP)
- Master of Business Administration (MBA)
- Ed.D. in Instructional and Performance Technology — in progress, University of West Florida
- Retired U.S. Navy Chief Petty Officer, Air Traffic Controller