AI Research Analyst at Furnitureland South · B.S. Computer Science, UNC Charlotte (Dec 2025)
I build production AI, contact-center automation, and cloud platforms that sales and service teams actually use (not demos).
- Contact-center automation: custom Zendesk round robin with dedicated-agent routing; 4,000+ tickets auto-assigned in production
- Inventory platform + CI/CD: Next.js + shared Postgres RDS (~5GB / ~23 yrs, ~15-min sync); browse ~11s to ~500ms; staging to prod pipeline on ECS/Fargate (Terraform/SSM, Entra SSO)
- Conversational AI: SellSmart + Digital-to-Store agents on Microsoft Copilot Studio, grounded in NetSuite
- SofaScope: CLIP + FAISS visual search for the world's largest furniture store (live); latency 15s to <500ms
| Area | Tools |
|---|---|
| Languages | Python, TypeScript/JavaScript, Java, SQL (SuiteQL), HTML/CSS |
| Backend & AI | FastAPI, Node.js, Spring, CLIP, FAISS, LLMs, Copilot Studio, Whisper |
| Frontend | React, Next.js, Material-UI |
| Data & Cloud | PostgreSQL (matviews, query tuning), AWS (S3, Lambda, SQS, ECS/Fargate, RDS, ALB, ECR, SSM), Terraform, Docker |
| Integrations & Ops | Zendesk APIs, NetSuite (SuiteQL, ODBC, Suitelets), Bitbucket Pipelines, Entra ID / Auth.js, Jira, task-server automation |
Architecture write-ups, AWS diagrams, and impact details: portfolio



