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Merged
bt-admin merged 13 commits into from
Jun 6, 2026
Merged

Syncing from upstream OCA/helpdesk (18.0) #273

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f6283fd
[IMP] helpdesk_mgmt_rating: Remove unused methods and simplify code
victoralmau Jun 4, 2026
1809740
Merge PR #1025 into 18.0
OCA-git-bot Jun 5, 2026
96cfa13
[BOT] post-merge updates
OCA-git-bot Jun 5, 2026
b6a9245
Translated using Weblate (Italian)
mymage Jun 5, 2026
feaa7de
[FIX] helpdesk_mgmt: Display the appropriate categories on the portal
victoralmau Jun 5, 2026
f996029
[FIX] helpdesk_mgmt: Hide the category on the portal's ticket page if…
victoralmau Jun 5, 2026
e798531
[IMP] helpdesk_mgmt: Add select category in Helpdesk portal option
victoralmau Jun 5, 2026
e10cb06
Merge PR #1026 into 18.0
OCA-git-bot Jun 5, 2026
a16db85
[UPD] Update helpdesk_mgmt.pot
Jun 5, 2026
87ace5d
[BOT] post-merge updates
OCA-git-bot Jun 5, 2026
138e869
Update translation files
weblate Jun 5, 2026
1c60d0c
[OU-ADD] helpdesk_mgmt: Migration script
victoralmau Jun 5, 2026
49b8696
Merge pull request #1027 from Tecnativa/18.0-ou-imp-helpdesk_mgmt-TT6…
pedrobaeza Jun 5, 2026
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4 changes: 2 additions & 2 deletions README.md
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Expand Up @@ -22,7 +22,7 @@ Available addons
----------------
addon | version | maintainers | summary
--- | --- | --- | ---
[helpdesk_mgmt](helpdesk_mgmt/) | 18.0.1.16.12 | | Helpdesk
[helpdesk_mgmt](helpdesk_mgmt/) | 18.0.1.17.0 | | Helpdesk
[helpdesk_mgmt_activity](helpdesk_mgmt_activity/) | 18.0.1.0.0 | | Create Activities for Odoo records from the Helpdesk
[helpdesk_mgmt_crm](helpdesk_mgmt_crm/) | 18.0.1.0.1 | <a href='https://github.com/victoralmau'><img src='https://github.com/victoralmau.png' width='32' height='32' style='border-radius:50%;' alt='victoralmau'/></a> | Links helpdesk tickets with leads
[helpdesk_mgmt_fieldservice](helpdesk_mgmt_fieldservice/) | 18.0.1.1.3 | | Create service orders from a ticket
Expand All @@ -33,7 +33,7 @@ addon | version | maintainers | summary
[helpdesk_mgmt_portal_follower](helpdesk_mgmt_portal_follower/) | 18.0.1.0.0 | <a href='https://github.com/BernatObrador'><img src='https://github.com/BernatObrador.png' width='32' height='32' style='border-radius:50%;' alt='BernatObrador'/></a> <a href='https://github.com/ppyczko'><img src='https://github.com/ppyczko.png' width='32' height='32' style='border-radius:50%;' alt='ppyczko'/></a> <a href='https://github.com/mpascuall'><img src='https://github.com/mpascuall.png' width='32' height='32' style='border-radius:50%;' alt='mpascuall'/></a> | Add ticket followers from website portal
[helpdesk_mgmt_project](helpdesk_mgmt_project/) | 18.0.1.3.0 | | Add the option to select project in the tickets.
[helpdesk_mgmt_project_domain](helpdesk_mgmt_project_domain/) | 18.0.1.0.0 | <a href='https://github.com/marcelsavegnago'><img src='https://github.com/marcelsavegnago.png' width='32' height='32' style='border-radius:50%;' alt='marcelsavegnago'/></a> | Enable to set a project domain on ticket
[helpdesk_mgmt_rating](helpdesk_mgmt_rating/) | 18.0.1.0.1 | | This module allows customer to rate the assistance received on a ticket.
[helpdesk_mgmt_rating](helpdesk_mgmt_rating/) | 18.0.1.0.2 | | This module allows customer to rate the assistance received on a ticket.
[helpdesk_mgmt_sale](helpdesk_mgmt_sale/) | 18.0.2.1.1 | | Add the option to select project in the sale orders.
[helpdesk_mgmt_sale_project](helpdesk_mgmt_sale_project/) | 18.0.1.0.0 | | Helpdesk Sale Project
[helpdesk_mgmt_sla](helpdesk_mgmt_sla/) | 18.0.2.1.0 | | Add SLA to the tickets for Helpdesk Management.
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2 changes: 1 addition & 1 deletion helpdesk_mgmt/README.rst
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Expand Up @@ -11,7 +11,7 @@ Helpdesk Management
!! This file is generated by oca-gen-addon-readme !!
!! changes will be overwritten. !!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!! source digest: sha256:3169bd485ae584e2b749aa17369ac540028824dfb5856211becf752a8f9776d7
!! source digest: sha256:e72a21c567709133bb8f84e3158e3117cfce9485bae6b3a79cbf36fc56afdae5
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

.. |badge1| image:: https://img.shields.io/badge/maturity-Production%2FStable-green.png
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2 changes: 1 addition & 1 deletion helpdesk_mgmt/__manifest__.py
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Expand Up @@ -4,7 +4,7 @@
"name": "Helpdesk Management",
"summary": """
Helpdesk""",
"version": "18.0.1.16.12",
"version": "18.0.1.17.0",
"license": "AGPL-3",
"category": "After-Sales",
"author": "AdaptiveCity, "
Expand Down
7 changes: 6 additions & 1 deletion helpdesk_mgmt/controllers/main.py
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Expand Up @@ -43,7 +43,12 @@ def _get_teams(self):
def _get_categories(self, **kw):
company = request.env.company
category_model = http.request.env["helpdesk.ticket.category"]
return category_model.with_company(company.id).search([("active", "=", True)])
domain = [("active", "=", True), ("show_in_portal", "=", True)]
return (
category_model.with_company(company.id).search(domain)
if http.request.env.user.company_id.helpdesk_mgmt_portal_select_category
else category_model
)

@http.route("/new/ticket", type="http", auth="user", website=True)
def create_new_ticket(self, **kw):
Expand Down
202 changes: 130 additions & 72 deletions helpdesk_mgmt/i18n/ar.po
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56 changes: 30 additions & 26 deletions helpdesk_mgmt/i18n/ca.po
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Expand Up @@ -41,8 +41,8 @@ msgid ""
" "
msgstr ""
"<p>Hola <t t-out=\"object.user_id.name\"/>,</p>\n"
" <p>Se li ha assignat el tiquet <t t-out=\"object.number\"/>"
".</p>\n"
" <p>Se li ha assignat el tiquet <t t-out=\"object.number\"/>."
"</p>\n"
" "

#. module: helpdesk_mgmt
Expand Down Expand Up @@ -164,32 +164,31 @@ msgid ""
" "
msgstr ""
"<table border=\"0\" width=\"100%\" cellpadding=\"0\" bgcolor=\"#ededed\" "
"style=\"padding: 20px; background-color: #ededed; border-"
"collapse:separate;\">\n"
"style=\"padding: 20px; background-color: #ededed; border-collapse:separate;"
"\">\n"
" <tbody>\n"
" <!-- HEADER -->\n"
" <tr>\n"
" <td align=\"center\" style=\"min-width: 590px;\">"
"\n"
" <td align=\"center\" style=\"min-width: 590px;"
"\">\n"
" <table width=\"590\" border=\"0\" "
"cellpadding=\"0\" bgcolor=\"#875A7B\" style=\"min-width: 590px; background-"
"color: rgb(135,90,123); padding: 20px; border-collapse:separate;\">\n"
" <tr>\n"
" <td valign=\"middle\" "
"align=\"right\">\n"
" <img t-att-src=\"'/"
"logo.png?company=%s' % object.company_id.id\" style=\"padding: 0px; margin: "
"0px; height: auto; width: 80px;\" t-att-alt=\"'%s' % "
"object.company_id.name\"/>\n"
" <img t-att-src=\"'/logo.png?"
"company=%s' % object.company_id.id\" style=\"padding: 0px; margin: 0px; "
"height: auto; width: 80px;\" t-att-alt=\"'%s' % object.company_id.name\"/>\n"
" </td>\n"
" </tr>\n"
" </table>\n"
" </td>\n"
" </tr>\n"
" <!-- CONTENT -->\n"
" <tr>\n"
" <td align=\"center\" style=\"min-width: 590px;\">"
"\n"
" <td align=\"center\" style=\"min-width: 590px;"
"\">\n"
" <table width=\"590\" border=\"0\" "
"cellpadding=\"0\" bgcolor=\"#ffffff\" style=\"min-width: 590px; background-"
"color: rgb(255, 255, 255); padding: 20px; border-collapse:separate;\">\n"
Expand All @@ -207,8 +206,8 @@ msgstr ""
" </tr>\n"
" <!-- FOOTER -->\n"
" <tr>\n"
" <td align=\"center\" style=\"min-width: 590px;\">"
"\n"
" <td align=\"center\" style=\"min-width: 590px;"
"\">\n"
" <table width=\"590\" border=\"0\" "
"cellpadding=\"0\" bgcolor=\"#875A7B\" style=\"min-width: 590px; background-"
"color: rgb(135,90,123); padding: 20px; border-collapse:separate;\">\n"
Expand Down Expand Up @@ -319,32 +318,31 @@ msgid ""
" "
msgstr ""
"<table border=\"0\" width=\"100%\" cellpadding=\"0\" bgcolor=\"#ededed\" "
"style=\"padding: 20px; background-color: #ededed; border-"
"collapse:separate;\">\n"
"style=\"padding: 20px; background-color: #ededed; border-collapse:separate;"
"\">\n"
" <tbody>\n"
" <!-- HEADER -->\n"
" <tr>\n"
" <td align=\"center\" style=\"min-width: 590px;\">"
"\n"
" <td align=\"center\" style=\"min-width: 590px;"
"\">\n"
" <table width=\"590\" border=\"0\" "
"cellpadding=\"0\" bgcolor=\"#875A7B\" style=\"min-width: 590px; background-"
"color: rgb(135,90,123); padding: 20px; border-collapse:separate;\">\n"
" <tr>\n"
" <td valign=\"middle\" "
"align=\"right\">\n"
" <img t-att-src=\"'/"
"logo.png?company=%s' % object.company_id.id\" style=\"padding: 0px; margin: "
"0px; height: auto; width: 80px;\" t-att-alt=\"'%s' % "
"object.company_id.name\"/>\n"
" <img t-att-src=\"'/logo.png?"
"company=%s' % object.company_id.id\" style=\"padding: 0px; margin: 0px; "
"height: auto; width: 80px;\" t-att-alt=\"'%s' % object.company_id.name\"/>\n"
" </td>\n"
" </tr>\n"
" </table>\n"
" </td>\n"
" </tr>\n"
" <!-- CONTENT -->\n"
" <tr>\n"
" <td align=\"center\" style=\"min-width: 590px;\">"
"\n"
" <td align=\"center\" style=\"min-width: 590px;"
"\">\n"
" <table width=\"590\" border=\"0\" "
"cellpadding=\"0\" bgcolor=\"#ffffff\" style=\"min-width: 590px; background-"
"color: rgb(255, 255, 255); padding: 20px; border-collapse:separate;\">\n"
Expand All @@ -363,8 +361,8 @@ msgstr ""
" </tr>\n"
" <!-- FOOTER -->\n"
" <tr>\n"
" <td align=\"center\" style=\"min-width: 590px;\">"
"\n"
" <td align=\"center\" style=\"min-width: 590px;"
"\">\n"
" <table width=\"590\" border=\"0\" "
"cellpadding=\"0\" bgcolor=\"#875A7B\" style=\"min-width: 590px; background-"
"color: rgb(135,90,123); padding: 20px; border-collapse:separate;\">\n"
Expand Down Expand Up @@ -1644,6 +1642,12 @@ msgstr ""
msgid "Security Token"
msgstr ""

#. module: helpdesk_mgmt
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_company__helpdesk_mgmt_portal_select_category
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_config_settings__helpdesk_mgmt_portal_select_category
msgid "Select category in Helpdesk portal"
msgstr ""

#. module: helpdesk_mgmt
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_company__helpdesk_mgmt_portal_select_team
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_config_settings__helpdesk_mgmt_portal_select_team
Expand Down
6 changes: 6 additions & 0 deletions helpdesk_mgmt/i18n/ca_ES.po
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Expand Up @@ -1478,6 +1478,12 @@ msgstr ""
msgid "Security Token"
msgstr ""

#. module: helpdesk_mgmt
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_company__helpdesk_mgmt_portal_select_category
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_config_settings__helpdesk_mgmt_portal_select_category
msgid "Select category in Helpdesk portal"
msgstr ""

#. module: helpdesk_mgmt
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_company__helpdesk_mgmt_portal_select_team
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_config_settings__helpdesk_mgmt_portal_select_team
Expand Down
6 changes: 6 additions & 0 deletions helpdesk_mgmt/i18n/de.po
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Expand Up @@ -1512,6 +1512,12 @@ msgstr "Suche im Titel"
msgid "Security Token"
msgstr "Sicherheitstoken"

#. module: helpdesk_mgmt
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_company__helpdesk_mgmt_portal_select_category
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_config_settings__helpdesk_mgmt_portal_select_category
msgid "Select category in Helpdesk portal"
msgstr ""

#. module: helpdesk_mgmt
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_company__helpdesk_mgmt_portal_select_team
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_config_settings__helpdesk_mgmt_portal_select_team
Expand Down
52 changes: 28 additions & 24 deletions helpdesk_mgmt/i18n/es.po
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Expand Up @@ -164,32 +164,31 @@ msgid ""
" "
msgstr ""
"<table border=\"0\" width=\"100%\" cellpadding=\"0\" bgcolor=\"#ededed\" "
"style=\"padding: 20px; background-color: #ededed; border-"
"collapse:separate;\">\n"
"style=\"padding: 20px; background-color: #ededed; border-collapse:separate;"
"\">\n"
" <tbody>\n"
" <!-- HEADER -->\n"
" <tr>\n"
" <td align=\"center\" style=\"min-width: 590px;\">"
"\n"
" <td align=\"center\" style=\"min-width: 590px;"
"\">\n"
" <table width=\"590\" border=\"0\" "
"cellpadding=\"0\" bgcolor=\"#875A7B\" style=\"min-width: 590px; background-"
"color: rgb(135,90,123); padding: 20px; border-collapse:separate;\">\n"
" <tr>\n"
" <td valign=\"middle\" "
"align=\"right\">\n"
" <img t-att-src=\"'/"
"logo.png?company=%s' % object.company_id.id\" style=\"padding: 0px; margin: "
"0px; height: auto; width: 80px;\" t-att-alt=\"'%s' % "
"object.company_id.name\"/>\n"
" <img t-att-src=\"'/logo.png?"
"company=%s' % object.company_id.id\" style=\"padding: 0px; margin: 0px; "
"height: auto; width: 80px;\" t-att-alt=\"'%s' % object.company_id.name\"/>\n"
" </td>\n"
" </tr>\n"
" </table>\n"
" </td>\n"
" </tr>\n"
" <!-- CONTENT -->\n"
" <tr>\n"
" <td align=\"center\" style=\"min-width: 590px;\">"
"\n"
" <td align=\"center\" style=\"min-width: 590px;"
"\">\n"
" <table width=\"590\" border=\"0\" "
"cellpadding=\"0\" bgcolor=\"#ffffff\" style=\"min-width: 590px; background-"
"color: rgb(255, 255, 255); padding: 20px; border-collapse:separate;\">\n"
Expand All @@ -207,8 +206,8 @@ msgstr ""
" </tr>\n"
" <!-- FOOTER -->\n"
" <tr>\n"
" <td align=\"center\" style=\"min-width: 590px;\">"
"\n"
" <td align=\"center\" style=\"min-width: 590px;"
"\">\n"
" <table width=\"590\" border=\"0\" "
"cellpadding=\"0\" bgcolor=\"#875A7B\" style=\"min-width: 590px; background-"
"color: rgb(135,90,123); padding: 20px; border-collapse:separate;\">\n"
Expand Down Expand Up @@ -319,32 +318,31 @@ msgid ""
" "
msgstr ""
"<table border=\"0\" width=\"100%\" cellpadding=\"0\" bgcolor=\"#ededed\" "
"style=\"padding: 20px; background-color: #ededed; border-"
"collapse:separate;\">\n"
"style=\"padding: 20px; background-color: #ededed; border-collapse:separate;"
"\">\n"
" <tbody>\n"
" <!-- HEADER -->\n"
" <tr>\n"
" <td align=\"center\" style=\"min-width: 590px;\">"
"\n"
" <td align=\"center\" style=\"min-width: 590px;"
"\">\n"
" <table width=\"590\" border=\"0\" "
"cellpadding=\"0\" bgcolor=\"#875A7B\" style=\"min-width: 590px; background-"
"color: rgb(135,90,123); padding: 20px; border-collapse:separate;\">\n"
" <tr>\n"
" <td valign=\"middle\" "
"align=\"right\">\n"
" <img t-att-src=\"'/"
"logo.png?company=%s' % object.company_id.id\" style=\"padding: 0px; margin: "
"0px; height: auto; width: 80px;\" t-att-alt=\"'%s' % "
"object.company_id.name\"/>\n"
" <img t-att-src=\"'/logo.png?"
"company=%s' % object.company_id.id\" style=\"padding: 0px; margin: 0px; "
"height: auto; width: 80px;\" t-att-alt=\"'%s' % object.company_id.name\"/>\n"
" </td>\n"
" </tr>\n"
" </table>\n"
" </td>\n"
" </tr>\n"
" <!-- CONTENT -->\n"
" <tr>\n"
" <td align=\"center\" style=\"min-width: 590px;\">"
"\n"
" <td align=\"center\" style=\"min-width: 590px;"
"\">\n"
" <table width=\"590\" border=\"0\" "
"cellpadding=\"0\" bgcolor=\"#ffffff\" style=\"min-width: 590px; background-"
"color: rgb(255, 255, 255); padding: 20px; border-collapse:separate;\">\n"
Expand All @@ -363,8 +361,8 @@ msgstr ""
" </tr>\n"
" <!-- FOOTER -->\n"
" <tr>\n"
" <td align=\"center\" style=\"min-width: 590px;\">"
"\n"
" <td align=\"center\" style=\"min-width: 590px;"
"\">\n"
" <table width=\"590\" border=\"0\" "
"cellpadding=\"0\" bgcolor=\"#875A7B\" style=\"min-width: 590px; background-"
"color: rgb(135,90,123); padding: 20px; border-collapse:separate;\">\n"
Expand Down Expand Up @@ -1666,6 +1664,12 @@ msgstr "Buscar en el título"
msgid "Security Token"
msgstr "Token de Seguridad"

#. module: helpdesk_mgmt
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_company__helpdesk_mgmt_portal_select_category
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_config_settings__helpdesk_mgmt_portal_select_category
msgid "Select category in Helpdesk portal"
msgstr ""

#. module: helpdesk_mgmt
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_company__helpdesk_mgmt_portal_select_team
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_config_settings__helpdesk_mgmt_portal_select_team
Expand Down
6 changes: 6 additions & 0 deletions helpdesk_mgmt/i18n/es_AR.po
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Expand Up @@ -1509,6 +1509,12 @@ msgstr "Buscar en Título"
msgid "Security Token"
msgstr "Token de Seguridad"

#. module: helpdesk_mgmt
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_company__helpdesk_mgmt_portal_select_category
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_config_settings__helpdesk_mgmt_portal_select_category
msgid "Select category in Helpdesk portal"
msgstr ""

#. module: helpdesk_mgmt
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_company__helpdesk_mgmt_portal_select_team
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_config_settings__helpdesk_mgmt_portal_select_team
Expand Down
6 changes: 6 additions & 0 deletions helpdesk_mgmt/i18n/fr.po
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Expand Up @@ -1653,6 +1653,12 @@ msgstr "Chercher dans le Titre"
msgid "Security Token"
msgstr "Jeton de sécurité"

#. module: helpdesk_mgmt
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_company__helpdesk_mgmt_portal_select_category
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_config_settings__helpdesk_mgmt_portal_select_category
msgid "Select category in Helpdesk portal"
msgstr ""

#. module: helpdesk_mgmt
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_company__helpdesk_mgmt_portal_select_team
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_config_settings__helpdesk_mgmt_portal_select_team
Expand Down
6 changes: 6 additions & 0 deletions helpdesk_mgmt/i18n/helpdesk_mgmt.pot
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Expand Up @@ -1423,6 +1423,12 @@ msgstr ""
msgid "Security Token"
msgstr ""

#. module: helpdesk_mgmt
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_company__helpdesk_mgmt_portal_select_category
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_config_settings__helpdesk_mgmt_portal_select_category
msgid "Select category in Helpdesk portal"
msgstr ""

#. module: helpdesk_mgmt
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_company__helpdesk_mgmt_portal_select_team
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_config_settings__helpdesk_mgmt_portal_select_team
Expand Down
6 changes: 6 additions & 0 deletions helpdesk_mgmt/i18n/hu.po
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Expand Up @@ -1496,6 +1496,12 @@ msgstr ""
msgid "Security Token"
msgstr ""

#. module: helpdesk_mgmt
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_company__helpdesk_mgmt_portal_select_category
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_config_settings__helpdesk_mgmt_portal_select_category
msgid "Select category in Helpdesk portal"
msgstr ""

#. module: helpdesk_mgmt
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_company__helpdesk_mgmt_portal_select_team
#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_config_settings__helpdesk_mgmt_portal_select_team
Expand Down
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