Skip to content

Syncing from upstream OCA/helpdesk (19.0)#269

Merged
bt-admin merged 610 commits into
brain-tec:19.0from
OCA:19.0
Jun 3, 2026
Merged

Syncing from upstream OCA/helpdesk (19.0)#269
bt-admin merged 610 commits into
brain-tec:19.0from
OCA:19.0

Conversation

@bt-admin

@bt-admin bt-admin commented Jun 3, 2026

Copy link
Copy Markdown

bt_gitbot

mymage and others added 30 commits April 21, 2026 10:12
Currently translated at 100.0% (247 of 247 strings)

Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/it/
Currently translated at 100.0% (247 of 247 strings)

Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/nl/
Similar to what already exists on web, an error will be displayed if a file
exceeding the limit is selected from the /new/ticket portal page.

TT48681
The steps to reproduce the problem:
1. Go to /new/ticket
2. Set the web to other lang than English
3. Upload a file with higher size than 128 Mb

The tex will not be translated

With this changes the module is marked as translatable on
frontend and it will be considered when searching for translations.
Updated by "Update PO files to match POT (msgmerge)" hook in Weblate.

Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/
Currently translated at 100.0% (250 of 250 strings)

Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/it/
Currently translated at 100.0% (250 of 250 strings)

Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/it/
Currently translated at 100.0% (250 of 250 strings)

Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/pt_BR/
to allow ticket submission on portal
Updated by "Update PO files to match POT (msgmerge)" hook in Weblate.

Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/
Currently translated at 100.0% (252 of 252 strings)

Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/pt_BR/
Currently translated at 100.0% (252 of 252 strings)

Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/it/
Currently translated at 100.0% (252 of 252 strings)

Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/it/
Following the recommendations set forth in the following document by
Odoo:

https://www.odoo.com/documentation/16.0/developer/reference/backend/testing.html#special-tags

improves compatibility of this particular test with other addons.
… user

[IMP]helpdesk_mgmt: Use the default assigned user form team as ticket user

[IMP]helpdesk_mgmt: Use the default assigned user form team as ticket user
[FIX]helpdesk_mgmt: LINT

[FIX]helpdesk_mgmt: add better tests conditions
Updated by "Update PO files to match POT (msgmerge)" hook in Weblate.

Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/
Currently translated at 100.0% (255 of 255 strings)

Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/pt_BR/
ByteMeAsap and others added 27 commits April 21, 2026 10:12
Updated by "Update PO files to match POT (msgmerge)" hook in Weblate.

Translation: helpdesk-18.0/helpdesk-18.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt/
Currently translated at 100.0% (297 of 297 strings)

Translation: helpdesk-18.0/helpdesk-18.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt/it/
Currently translated at 97.3% (289 of 297 strings)

Translation: helpdesk-18.0/helpdesk-18.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt/tr/
When creating a new ticket from the portal, the “Submit ticket”
button remains active while the request is being processed.
This allows the user to click several times during the upload,
causing creating duplicated tickets.

To avoid this behavior,
the submit button is automatically disabled as soon as the request
is launched until the process is complete.
Currently translated at 80.1% (238 of 297 strings)

Translation: helpdesk-18.0/helpdesk-18.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt/fr/
Currently translated at 100.0% (297 of 297 strings)

Translation: helpdesk-18.0/helpdesk-18.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt/fr/
Currently translated at 79.1% (235 of 297 strings)

Translation: helpdesk-18.0/helpdesk-18.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt/sk/
Currently translated at 79.4% (236 of 297 strings)

Translation: helpdesk-18.0/helpdesk-18.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt/sk/
Currently translated at 100.0% (297 of 297 strings)

Translation: helpdesk-18.0/helpdesk-18.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt/sk/
Currently translated at 79.1% (235 of 297 strings)

Translation: helpdesk-18.0/helpdesk-18.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt/es/
Similar to what happens with CRM, the following changes are added to the partner_id field:
- Define a context with the default values for the fields that exist in the ticket

TT62128
Signed-off-by pedrobaeza
@bt-admin bt-admin added the 19.0 label Jun 3, 2026
@bt-admin bt-admin merged commit c7cccd6 into brain-tec:19.0 Jun 3, 2026
4 checks passed
@codecov

codecov Bot commented Jun 3, 2026

Copy link
Copy Markdown

Codecov Report

❌ Patch coverage is 67.90123% with 52 lines in your changes missing coverage. Please review.
⚠️ Please upload report for BASE (19.0@3853f5d). Learn more about missing BASE report.

Files with missing lines Patch % Lines
helpdesk_mgmt/controllers/myaccount.py 69.69% 19 Missing and 11 partials ⚠️
helpdesk_mgmt/controllers/main.py 62.06% 19 Missing and 3 partials ⚠️
Additional details and impacted files
@@           Coverage Diff           @@
##             19.0     #269   +/-   ##
=======================================
  Coverage        ?   88.25%           
=======================================
  Files           ?       27           
  Lines           ?      962           
  Branches        ?       75           
=======================================
  Hits            ?      849           
  Misses          ?       88           
  Partials        ?       25           

☔ View full report in Codecov by Sentry.
📢 Have feedback on the report? Share it here.

🚀 New features to boost your workflow:
  • ❄️ Test Analytics: Detect flaky tests, report on failures, and find test suite problems.
  • 📦 JS Bundle Analysis: Save yourself from yourself by tracking and limiting bundle sizes in JS merges.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment

Labels

Projects

None yet

Development

Successfully merging this pull request may close these issues.