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-adding Agent statuses to sfIntervalAgent #41

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-adding Agent statuses to sfIntervalAgent #41

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6 changes: 6 additions & 0 deletions sam-app/lambda_functions/sfIntervalAgent.py
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Original file line number Diff line number Diff line change
Expand Up @@ -79,6 +79,12 @@ def prepare_agent_record(record_raw, current_date):
return record

def label_parser(key):

agent_status = ["Paperwork time","Training/Coaching time","Outbound Campaign time","Comfort Break time","In a meeting time","Paperwork time","On Lunch time"]

if key in agent_status:
return "%s__c" % key.replace(" ", "_").replace("/","_")

if key.lower() == 'average agent interaction and customer hold time':#To Long
return pnamespace + 'Avg_agent_interaction_and_cust_hold_time__c'

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