Making alterations to create_ticket to allow for tags and specific ti…

.gitignore

@@ -87,3 +87,7 @@ ENV/
 
 # Rope project settings
 .ropeproject
+
+#vagrant
+Vagrantfile
+.vagrant

actions/create_ticket.py

@@ -6,5 +6,5 @@
 
 
 class CreateTicketAction(ZendeskAction):
-    def run(self, subject, description):
-        return self.create_ticket(subject, description)
+    def run(self, subject, description, tags=None, ticket_form_id=None):
+        return self.create_ticket(subject, description, tags, ticket_form_id)

actions/create_ticket.yaml

@@ -13,3 +13,10 @@ parameters:
     type: string
     description: "The full description of the ticket"
     required: true
+  tags:
+    type: array
+    description: "Tags to add to the ticket on creation"
+    default: []
+  ticket_form_id:
+    type: string
+    description: "Ticket Form Id, if need to create ticket for specific form."

actions/lib/zendesk.py

@@ -35,15 +35,20 @@ def url_for_ticket(self, ticket):
     def api_search(self, query, search_type):
         return self.api.search(query, type=search_type, sort_by='created_at', sort_order='desc')
 
-    def create_ticket(self, subject, description):
+    def create_ticket(self, subject, description, tags=None, ticket_form_id=None):
         ticket = Ticket(subject=subject, description=description)
+        if tags is not None:
+            ticket.tags = tags
+        if ticket_form_id is not None:
+            ticket.ticket_form_id = ticket_form_id
 
         try:
             created_ticket_audit = self.api.tickets.create(ticket)
             return {
                 'ticket_id': created_ticket_audit.ticket.id,
                 'ticket_url': self.url_for_ticket(created_ticket_audit.ticket.id),
                 'subject': self.clean_response(subject),
+                'tags': created_ticket_audit.ticket.tags,
                 'description': self.clean_response(description)
             }
         except APIException:
@@ -55,14 +60,14 @@ def create_ticket(self, subject, description):
     def search_tickets(self, query, search_type='ticket', limit=10):
         try:
             query_results = self.api_search(query, search_type)
-            results_clean = map(lambda t: {
+            results_clean = list(map(lambda t: {
                 'ticket_id': t.id,
                 'ticket_url': self.url_for_ticket(t.id),
                 'ticket_status': t.status,
                 'subject': self.clean_response(t.subject),
                 'description': self.clean_response(t.description)},
                 list(query_results)[:limit]
-            )
+            ))
             return {'search_results': results_clean}
         except APIException:
             return {'error': 'Could not execute search for query: {}'.format(query)}