[NEW] Add Omnichannel Livechat Trigger option for when user opens the chat window

src/lib/triggers.js

@@ -54,6 +54,7 @@ class Triggers {
 	constructor() {
 		if (!Triggers.instance) {
 			this._started = false;
+			this._chatOpened = false;
 			this._requests = [];
 			this._triggers = [];
 			this._enabled = true;
@@ -90,8 +91,8 @@ class Triggers {
 	}
 
 	async fire(trigger) {
-		const { token, user, firedTriggers = [] } = store.state;
-		if (!this._enabled || user) {
+		const { token, firedTriggers = [] } = store.state;
+		if (!this._enabled) {
 			return;
 		}
 		const { actions } = trigger;
@@ -146,6 +147,15 @@ class Triggers {
 		this.processTriggers();
 	}
 
+	processChatOpened() {
+		this._chatOpened = true;
+		if (!this._started) {
+			return;
+		}
+
+		this.processTriggers();
+	}
+
 	processTriggers() {
 		this._triggers.forEach((trigger) => {
 			if (trigger.skip) {
@@ -172,6 +182,13 @@ class Triggers {
 							this.fire(trigger);
 						}, parseInt(condition.value, 10) * 1000);
 						break;
+					case 'chat-opened-by-visitor':
+						if (!this._chatOpened) {
+							break;
+						}
+						this._chatOpened = false;
+						self.fire(trigger);
+						break;
 				}
 			});
 		});

src/routes/Chat/container.js

@@ -10,6 +10,7 @@ import constants from '../../lib/constants';
 import { loadConfig } from '../../lib/main';
 import { parentCall, runCallbackEventEmitter } from '../../lib/parentCall';
 import { initRoom, closeChat, loadMessages, loadMoreMessages, defaultRoomParams, getGreetingMessages } from '../../lib/room';
+import triggers from '../../lib/triggers';
 import { Consumer } from '../../store';
 import Chat from './component';
 
@@ -289,7 +290,7 @@ export class ChatContainer extends Component {
 	}
 
 	async componentDidUpdate(prevProps) {
-		const { messages, visible, minimized, dispatch } = this.props;
+		const { messages, visible, minimized, dispatch, room } = this.props;
 		const { messages: prevMessages, alerts: prevAlerts } = prevProps;
 
 		if (messages && prevMessages && messages.length !== prevMessages.length && visible && !minimized) {
@@ -299,6 +300,8 @@ export class ChatContainer extends Component {
 				const newAlerts = prevAlerts.filter((item) => item.id !== constants.unreadMessagesAlertId);
 				dispatch({ alerts: newAlerts, unread: null, lastReadMessageId: nextLastMessage._id });
 			}
+		} else if (!room && visible && !minimized) {
+			triggers.processChatOpened();
 		}
 
 		await this.checkConnectingAgent();