FOUR-30113: Interstitial screen keeps loading with scripts between form tasks with self service and group assignment

[eiresendez]

Issue & Reproduction Steps

Expected behavior:
When the interstitial cannot find a next active task for the current user, but there is still an active task in the request for another user/group, it should stop waiting and take the user back to the request instead of staying in the interstitial forever.

Actual behavior:
With a flow like Start Event -> FT-A (self service / Requesters) -> Script Task -> FT-B, the start-event interstitial keeps showing "We're getting the next task for you..." forever for admin, even though the request already has an active self-service task that exists in the background and is not claimable by the current user.

Solution

• Add a second active-task lookup in the interstitial flow when the user-filtered lookup returns no tasks.
• If another active task exists in the same request for a different user/group, redirect to /requests/{requestId} instead of waiting forever.
• Keep the existing behavior when a task is available for the current user, and keep waiting when no active task exists yet.
• Add e2e coverage for the new fallback and for the legitimate wait case.
• Add regression coverage showing that claimable self-service tasks still resolve through the existing user-filtered lookup and redirectToTask + userCanClaim paths.

Scope note:
This PR is intentionally scoped to the reproduced interstitial fallback issue above. It does not attempt to infer claimability from the second unfiltered lookup. If FOUR-30113 needs that broader behavior, it should be handled in a follow-up with explicit backend/API support.

How to Test

Test the steps above

Manual validation used for this proposed fix:

1. Use a process like Start Event -> FT-A -> Script Task -> FT-B.
2. Configure FT-A as self-service for a group the current user does not belong to.
3. Start a new case as that current user.
4. Confirm the app redirects to the request instead of staying forever in the interstitial.
5. Confirm the request shows the active self-service task in the task list.

Related Tickets & Packages

• FOUR-30113

Code Review Checklist

• I have pulled this code locally and tested it on my instance, along with any associated packages.
• This code adheres to ProcessMaker Coding Guidelines.
• This code includes a unit test or an E2E test that tests its functionality, or is covered by an existing test.
• This solution fixes the bug reported in the original ticket.
• This solution does not alter the expected output of a component in a way that would break existing Processes.
• This solution does not implement any breaking changes that would invalidate documentation or cause existing Processes to fail.
• This solution has been tested with enterprise packages that rely on its functionality and does not introduce bugs in those packages.
• This code does not duplicate functionality that already exists in the framework or in ProcessMaker.
• This ticket conforms to the PRD associated with this part of ProcessMaker.

ci:deploy

[cypress]

screen-builder    Run #2224

Run Properties:   Passed #2224  •  45fd7be5e1: FOUR-30113: Interstitial screen keeps loading with scripts between form tasks wi...

Project	screen-builder
Branch Review	defect/FOUR-30113
Run status	Passed #2224
Run duration	09m 44s
Commit	45fd7be5e1: FOUR-30113: Interstitial screen keeps loading with scripts between form tasks wi...
Committer	Eleazar Resendez
View all properties for this run ↗︎

---

Test results
Failures	0
Flaky	0
Pending	19
Skipped	0
Passing	393
View all changes introduced in this branch ↗︎

[processmaker-sonarqube]

Quality Gate passed

Issues
0 New issues
6 Fixed issues
0 Accepted issues

Measures
0 Security Hotspots
82.8% Coverage on New Code
0.0% Duplication on New Code

See analysis details on SonarQube

[Kookster310]

QA server K8S was successfully deployed https://ci-40377ccf4c.engk8s.processmaker.net

[eiresendez]

solution.mov