Empowering K-12 IT Teams Through Collaboration
Bridge districts. Share knowledge. Build together.
Welcome to the IIQ Community - an open-source initiative by and for K-12 school districts using IncidentIQ. We're building a collaborative space where educational technology teams can share tools, automations, and solutions that make a real difference in schools.
The IIQ Community exists to help K-12 IT departments work smarter, not harder. By sharing code, tools, and best practices, we're creating a support network that understands the unique challenges of educational technology - from managing thousands of student Chromebooks to keeping classroom technology running smoothly.
IncidentIQ is the leading service management platform for K-12 schools, serving over 2,000 districts nationwide. It helps schools manage:
- IT Help Desk & Ticketing - Streamline support for teachers and students
- Asset Management - Track and manage 1:1 devices, Chromebooks, and technology inventory
- Facilities Management - Handle maintenance requests and preventative maintenance
- HR Service Delivery - Manage onboarding and HR workflows
- Event & Resource Management - Coordinate school events and educational resources
With its comprehensive API and integration capabilities, IncidentIQ provides the foundation for custom solutions tailored to each district's unique needs.
Every school district faces similar challenges:
- Managing thousands of devices with limited staff
- Supporting remote learning initiatives
- Maintaining aging infrastructure
- Ensuring student data privacy
- Stretching IT budgets
By working together, we can:
- Share Solutions - Why reinvent the wheel? Use proven tools from other districts
- Collaborate on Development - Pool resources to build better solutions
- Learn from Each Other - Share experiences and best practices
- Reduce Workload - Automate repetitive tasks and free up time for strategic initiatives
MCP Server for IncidentIQ API Integration
Enable AI assistants to interact with your IncidentIQ instance. Automate ticket creation, asset lookups, and more through natural language commands.
PowerShell & Python Automation Collection
Ready-to-use scripts for common tasks like bulk device imports, automated ticket routing, and scheduled reports.
Custom Dashboard Widgets
Enhance your IncidentIQ dashboards with district-specific metrics and visualizations.
Student Information System Integrations
Additional connectors for SIS platforms to streamline roster syncing and user management.
- Browse Projects - Explore our repositories to find tools that meet your needs
- Test in Development - Always test in a non-production environment first
- Customize for Your District - Adapt tools to match your workflows
- Share Feedback - Let us know what works and what could be improved
We welcome contributions from:
- District IT staff who've built custom solutions
- Developers interested in educational technology
- Anyone passionate about improving K-12 IT operations
Check out our Contributing Guidelines to get started.
Chromebook Repair Tracking
- Automate damage assessment workflows
- Generate parent notification letters
- Track repair costs by building/grade
New Student Onboarding
- Automatically provision accounts across systems
- Assign devices based on grade level
- Create welcome tickets for classroom setup
Summer Refresh Projects
- Bulk asset movements between schools
- Mass device collection workflows
- Inventory reconciliation tools
Daily Operations
- Automated ticket routing based on keywords
- Slack/Teams notifications for urgent issues
- After-hours emergency response automation
Education requires special attention to security and privacy:
- All projects follow FERPA/COPPA compliance guidelines
- No student data in code or logs
- Security-first development practices
- Responsible disclosure for vulnerabilities
Read our Security Policy for more information.
- IncidentIQ API Documentation
- IncidentIQ Academy - Training resources
- IncidentIQ Support - Official help center
- Discussions - Ask questions, share ideas
- Project Board - See what we're working on
- Wiki - Guides and documentation
We're stronger together! Here's how you can help:
- Share Your Tools - Have a script or integration that saves you time? Share it!
- Report Issues - Found a bug? Let us know
- Suggest Features - Ideas for new tools? We're listening
- Write Documentation - Help others understand and use community tools
- Test Projects - Try tools in your environment and provide feedback
- Spread the Word - Tell other districts about the community
- Education First - Everything we do should benefit students and educators
- Collaboration Over Competition - We rise by lifting others
- Practical Solutions - Focus on tools that solve real problems
- Inclusive Environment - Welcome all skill levels and backgrounds
- Respect Privacy - Protect student and staff data always
- GitHub Discussions: Join the conversation
- Issues & Features: Use project-specific issue trackers
- Email: [contact@iiq-community.org] (coming soon)
Special thanks to all the IT professionals in K-12 education who work tirelessly to keep technology running in our schools. Your dedication makes digital learning possible for millions of students.
All IIQ Community projects are released under the MIT License unless otherwise specified. See individual project repositories for details.
Join us in building a stronger, more connected K-12 IT community!
The IIQ Community is an independent, community-driven initiative and is not affiliated with or endorsed by IncidentIQ, Inc.