• NEW: First 30 Minutes Incident Response Checklist — the 30-minute window that decides if an incident escalates into chaos: identify incident, scope, owners, baseline, stabilize, minimize exposure, measure impact, prepare recovery options. For ops teams who don't have SOC on demand. Includes the full Ops Starter Kit Vol 2 with 3-day runbooks and playbooks.

• NEW: The Vendor Management Playbook: Keep Your Supply Chain Secure and Your Costs Controlled — a comprehensive vendor management framework: onboarding process, risk assessment, contract templates, vendor performance scoring, and the monthly review system that catches hidden costs before they become emergencies.

• NEW: The Service Level Agreement (SLA) Template: Define Clear Performance Expectations in 45 Minutes — a complete SLA template that captures uptime, response time, quality metrics, and dispute resolution. One-hour setup to eliminate ambiguous vendor expectations and protect your business.

• NEW: The Supply Chain Contingency Plan: Your Business Won't Collapse When Things Break — a complete supply chain contingency playbook: identify single points of failure, create backup vendors, test your recovery plans, and survive disruptions without operational collapse.

• NEW: The Procurement Framework: Make Better Buying Decisions in 60 Minutes — a structured procurement framework that ensures every purchase decision is data-driven, cost-effective, and aligned with your business goals. One-hour evaluation for every major purchase over $5,000.

• NEW: The Insurance Claims Playbook: Get Every Dollar You're Owed, in Record Time — a step-by-step guide to filing and managing insurance claims for business interruption, property damage, and liability. Reduce claim time by 40% and increase payout amounts by 20% with this playbook.

• NEW: The Supplier Quality Checklist: Ensure Your Vendors Meet Your Standards Every Time — a daily/weekly checklist for monitoring supplier quality. Track 8 key quality metrics, identify defects early, and drive continuous improvement with actionable data.

• NEW: The Customer Complaint Response Template: Resolve Issues in Hours, Not Days — a structured template for resolving customer complaints quickly and professionally. Track issues, assign owners, set SLAs, and turn negative experiences into loyalty.

• NEW: The Employee Onboarding Checklist: Set New Hires Up for Success in Their First 90 Days — a comprehensive 90-day onboarding checklist covering orientation, role clarity, cultural integration, and performance expectations. Turn first impressions into lasting commitment.

• NEW: The API Key Rotation Checklist: Prevent Data Exposures Before They Happen — a systematic checklist for rotating API keys, managing secrets, and preventing unauthorized access. Reduce risk exposure and stay compliant.

• NEW: The Incident Response Template: Contain, Recover, Learn — Then Move On — a structured incident response template for managing emergencies — data breaches, service outages, security incidents. Contain, recover, learn, then move on.

• NEW: The Cash Runway Checklist: Know Exactly How Many Months Your Startup Can Survive — a cash runway calculator and checklist for founders. Track monthly burn rate, forecast future months, plan fundraising, and avoid running out of money.

• NEW: The Cybersecurity Awareness Training Checklist: The 60-Minute Session That Turns Your Team Into Your First Line of Defense — one-hour quarterly training that turns every employee into a security sensor: phishing recognition (5-second pause rule), password manager setup, data classification levels, incident reporting procedures, and the human firewall that stops 95% of breaches before they start. Includes real phishing examples from your organization, hands-on 2FA enablement, and post-training phishing simulations. Worked example: 52-employee manufacturing company reduced phishing clicks by 92% and prevented $45,000 business email fraud with quarterly training costing just $2,200 annually.

• NEW: The Par Level & Ordering Guide: The Sheet That Turns Friday's Count Into Monday's Order — the only formula on the page (par = daily usage × delivery cycle + one safety day − on-hand, rounded to case size), one row per item with a par-check column that learns from its own surprises, the quarterly dead-stock audit, and safety stock sized to delivery-day reality instead of fear. Worked example: the 40-seat restaurant's first audit freed $2,300 of dead stock, fixed the Saturday romaine 86 and cut produce par 15% behind the repaired gasket.

• NEW: The Food Cost Percentage Tracker: The Friday Count That Tells You Where the Money Actually Goes — one page, ten minutes, every Friday: COGS over food sales across the same seven-day window at current invoice pric

• NEW: Revenue Recovery Plan: Systematic Recovery Strategy — a 7-stage revenue recovery framework to diagnose declining revenue, implement corrective actions, and restore growth trajectories. Includes revenue trend analysis, root cause diagnosis, corrective action plans, and monitoring templates.

• NEW: Customer Acquisition Strategy: 7-Channel Framework — a comprehensive 7-channel customer acquisition framework covering content marketing, paid advertising, SEO, email marketing, referrals, partnerships, and direct sales. Each channel includes metrics, templates, and scaling strategies.

• NEW: Automatic Sales Boost: Compound-Interest Channels — an automatic sales boost framework that leverages 10 compound-interest channels (SEO, email, referrals, affiliate marketing, content repurposing, automated workflows, product-led growth, partnerships, digital products, data monetization) to drive sustainable revenue growth with minimal ongoing effort.

• NEW: Conversion Rate Optimization Guide: 12-Point Checklist — a systematic CRO checklist for every stage of the conversion funnel (landing page, onboarding, upsell, retention, loyalty, content). Includes A/B testing templates, funnel audit checklists, and proven tactics to increase conversions by 2-5x.

• NEW: Scalable Revenue Channels: The BDM Framework — a BDM (Business Development Machine) framework for growing from $1M/month to $10M/month. Includes 6 revenue growth stages, 10 scalable channel types, BDM opportunity scanning templates, and revenue channel scaling strategies.

• NEW: The Unattended Agent Runbook: Fixing the 3 AM Pager Problem — evidence-based success criteria (artifacts, not exit codes), signed health probes that test the full path, retry ceilings, the missing middle escalation tier, the 5-minute morning audit, and the independent second probe that watches the watcher. Built from 1,000+ unattended agent-hours.