[Exploratory] Money Requests - SmartScan leaves amount blank and category unset for 22-page PDF receipt #104040

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Version Number: v9.5.9-0
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from BrowserStack: #102776
Email or phone of affected tester (no customers): mananvybitci+employee2@gmail.com
Issue reported by: Applause Internal Team
Bug source: Exploratory - Significant User Experience Deterioration
Device used: macOS 27.0.1 / Chrome 155 || iPhone XS / iOS 18.7.10
App Component: Money Requests

Action Performed:

Preconditions:

• Prepare an 8-page PDF receipt (attached to the issue report).
• Prepare a 22-page PDF receipt containing similar items but spanning more pages (attached to the issue report).
  .........

1. Navigate to the app and log in.
2. Open a workspace chat and tap + > Create expense.
3. Select the Scan tab, then tap Choose Files.
4. Select and submit the 8-page PDF receipt.
5. Wait for SmartScan to finish scanning the receipt and observe the results.
6. Repeat the process with the 22-page PDF receipt.
7. Wait for SmartScan to finish scanning the receipt and observe the results.

Expected Result:

• SmartScan should successfully scan both the 8-page and 22-page PDF receipts, extract the total amount, and populate the category field with the appropriate information.
• SmartScan should process multipage PDF receipts and populate the required expense fields correctly, regardless of the number of pages in the receipt.

Actual Result:

After SmartScan finishes scanning the 22-page PDF receipt:

• The Submit button briefly appears, but the expense then displays Review required.
• A Review required error message appears in the workspace chat view.
• The Expense Detail View displays Missing category and Enter amount in red, indicating that the category and total amount have not been populated.

Workaround:

Unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome Safari

Screenshots/Videos

Bug7286617_1792005711181!long_receipt (1).pdf

Bug7286617_1792005711176!mid_length_receipt (1).pdf

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Applause Internal Information
Exported by: Svetlana Lazutkina
Bug ID: 7286617