IT Support Specialist (1st/2nd line, Service Desk) with a security mindset. Windows & Linux · Microsoft 365 / Google Workspace · Networking · ServiceNow
📍 Poland → relocating to Kaiserslautern, Germany · open to on-site/hybrid in the region and remote (Germany / EU)
- First point of contact for users: diagnose hardware, software, Windows, Linux and network issues, fix at first contact or escalate with clear documentation
- Account, password and access requests handled in line with security procedures
- Log analysis to find root causes of service availability issues
- Incident documentation in ticketing systems (ServiceNow)
- Freelance Project & Technical Support: international clients, remote (2026 – present)
- IT Support: Polish Armed Forces, military service (2025 – 2026)
- IT Support Intern: City Hall of Gorzów Wielkopolski (2023 – 2024)
- IT Support Intern: Nokia, Wrocław (2021 – 2022)
| Project | What it shows |
|---|---|
| Google Workspace Admin Lab | User & identity admin, delegated roles, 2-Step Verification, DNS / SPF / DKIM / DMARC, audit logs |
| Windows Server DNS Lab | Windows Server 2019 DNS role, forward lookup zones, nslookup testing, troubleshooting notes |
| SOC Triage Notes | Alert triage checklists and documentation templates (fictional examples) |
| AppSec / SSDLC Lab | OWASP Juice Shop in Docker (work in progress) |
Systems: Windows 10/11, Windows Server, Active Directory (labs), Ubuntu / Debian Linux Cloud & identity: Microsoft 365, Entra ID & Intune (labs), Google Workspace Networking: TCP/IP, DNS, DHCP, VPN Scripting: PowerShell, Bash, Python (Cisco PCAP) Tools: ServiceNow, Git, VirtualBox, Docker, Wireshark
- MSc Computer Science (Software Engineering & Databases): Jakub of Paradyż Academy
- BA Internal Security (Cybersecurity): WSB University, Wrocław
- Cyber Security (Red Team), 565 h: HackerU with the University of Warsaw
- Cisco CyberOps · Cisco PCAP: Programming Essentials in Python
Polish (native) · English (B2, working language) · German (A1, learning)