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docs: document IVR and DTMF capability #101

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JJasonSun merged 1 commit into from
Aug 27, 2026
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docs: document IVR and DTMF capability #101

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1 change: 1 addition & 0 deletions README.md
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Expand Up @@ -98,6 +98,7 @@ flowchart LR
| **Scheduled and Batch Calling** | Schedule individual calls or send a batch task to multiple recipients |
| **In-Task Optimization** | Adapts call strategy based on prior attempts within the same task |
| **Real-World Voice Handling** | Manages live pickup, voicemail, call screening, hold, transfers, silence, and interruptions |
| **IVR Navigation** | Detects and navigates IVR menus during outbound calls, using DTMF keypad input when needed to reach the requested department, queue, automated service, or person |
| **Multiple Integration Paths** | Agent plugins, MCP, SDKs, APIs, and enterprise systems |
| **Safety and Governance** | Number governance, rate limits, concurrency controls, blocklists, kill switches, redacted logs, and audit trails |

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