Ticketing-System/TicketingSystem.bpmn at master · viveksgl/Ticketing-System · GitHub

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<?xml version="1.0" encoding="UTF-8"?>
<bpmn2:definitions xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:bpmn2="http://www.omg.org/spec/BPMN/20100524/MODEL" xmlns:bpmndi="http://www.omg.org/spec/BPMN/20100524/DI" xmlns:camunda="http://camunda.org/schema/1.0/bpmn" xmlns:dc="http://www.omg.org/spec/DD/20100524/DC" xmlns:di="http://www.omg.org/spec/DD/20100524/DI" xsi:schemaLocation="http://www.omg.org/spec/BPMN/20100524/MODEL BPMN20.xsd" id="_b1dfgM-lEeeQ15AXJaLmVg" exporter="camunda modeler" exporterVersion="3.0.0" targetNamespace="http://camunda.org/schema/1.0/bpmn">
  <bpmn2:process id="newProcess" name="ticketingSystem" isExecutable="false">
    <bpmn2:startEvent id="StartEvent_1" camunda:formKey="embedded:app:forms/customer.html" name=" User issue Found">
      <bpmn2:outgoing>SequenceFlow_1</bpmn2:outgoing>
    </bpmn2:startEvent>
    <bpmn2:sequenceFlow id="SequenceFlow_1" name="" sourceRef="StartEvent_1" targetRef="UserTask_1"/>
    <bpmn2:userTask id="UserTask_1" camunda:formKey="embedded:app:forms/helpdesk.html" camunda:assignee="demo" name="help desk">
      <bpmn2:incoming>SequenceFlow_1</bpmn2:incoming>
      <bpmn2:incoming>SequenceFlow_16</bpmn2:incoming>
      <bpmn2:outgoing>SequenceFlow_9</bpmn2:outgoing>
    </bpmn2:userTask>
    <bpmn2:exclusiveGateway id="ExclusiveGateway_1" name="select team">
      <bpmn2:incoming>SequenceFlow_9</bpmn2:incoming>
      <bpmn2:outgoing>SequenceFlow_10</bpmn2:outgoing>
      <bpmn2:outgoing>SequenceFlow_11</bpmn2:outgoing>
    </bpmn2:exclusiveGateway>
    <bpmn2:sequenceFlow id="SequenceFlow_9" name="" sourceRef="UserTask_1" targetRef="ExclusiveGateway_1"/>
    <bpmn2:sequenceFlow id="SequenceFlow_10" name="" sourceRef="ExclusiveGateway_1" targetRef="UserTask_3">
      <bpmn2:conditionExpression xsi:type="bpmn2:tFormalExpression" language="juel">#{technicalTeam}</bpmn2:conditionExpression>
    </bpmn2:sequenceFlow>
    <bpmn2:sequenceFlow id="SequenceFlow_11" name="" sourceRef="ExclusiveGateway_1" targetRef="UserTask_2">
      <bpmn2:conditionExpression xsi:type="bpmn2:tFormalExpression" language="juel">#{supportTeam}</bpmn2:conditionExpression>
    </bpmn2:sequenceFlow>
    <bpmn2:userTask id="UserTask_3" camunda:assignee="demo" camunda:formKey="embedded:app:forms/technical.html" name="technical team">
      <bpmn2:incoming>SequenceFlow_10</bpmn2:incoming>
      <bpmn2:outgoing>SequenceFlow_3</bpmn2:outgoing>
    </bpmn2:userTask>
    <bpmn2:userTask id="UserTask_2" camunda:assignee="demo" camunda:formKey="embedded:app:forms/Support.html" name="Support team">
      <bpmn2:incoming>SequenceFlow_11</bpmn2:incoming>
      <bpmn2:outgoing>SequenceFlow_4</bpmn2:outgoing>
    </bpmn2:userTask>
    <bpmn2:sequenceFlow id="SequenceFlow_3" name="" sourceRef="UserTask_3" targetRef="UserTask_5"/>
    <bpmn2:sequenceFlow id="SequenceFlow_4" name="" sourceRef="UserTask_2" targetRef="UserTask_5"/>
    <bpmn2:exclusiveGateway id="ExclusiveGateway_2" name="issue verification">
      <bpmn2:incoming>SequenceFlow_6</bpmn2:incoming>
      <bpmn2:outgoing>SequenceFlow_16</bpmn2:outgoing>
      <bpmn2:outgoing>SequenceFlow_19</bpmn2:outgoing>
    </bpmn2:exclusiveGateway>
    <bpmn2:sequenceFlow id="SequenceFlow_16" name="" sourceRef="ExclusiveGateway_2" targetRef="UserTask_1">
      <bpmn2:conditionExpression xsi:type="bpmn2:tFormalExpression" language="juel">#{!approved}</bpmn2:conditionExpression>
    </bpmn2:sequenceFlow>
    <bpmn2:endEvent id="EndEvent_1">
      <bpmn2:incoming>SequenceFlow_20</bpmn2:incoming>
    </bpmn2:endEvent>
    <bpmn2:serviceTask id="ServiceTask_2" camunda:class="org.camunda.bpm.getstarted.loanapproval.SendEmail" name="send mail">
      <bpmn2:incoming>SequenceFlow_19</bpmn2:incoming>
      <bpmn2:outgoing>SequenceFlow_20</bpmn2:outgoing>
    </bpmn2:serviceTask>
    <bpmn2:sequenceFlow id="SequenceFlow_19" name="" sourceRef="ExclusiveGateway_2" targetRef="ServiceTask_2">
      <bpmn2:conditionExpression xsi:type="bpmn2:tFormalExpression" language="juel">#{approved}</bpmn2:conditionExpression>
    </bpmn2:sequenceFlow>
    <bpmn2:sequenceFlow id="SequenceFlow_20" name="" sourceRef="ServiceTask_2" targetRef="EndEvent_1"/>
    <bpmn2:userTask id="UserTask_5" camunda:assignee="demo" camunda:formKey="embedded:app:forms/user.html" name="user submit task">
      <bpmn2:incoming>SequenceFlow_3</bpmn2:incoming>
      <bpmn2:incoming>SequenceFlow_4</bpmn2:incoming>
      <bpmn2:outgoing>SequenceFlow_6</bpmn2:outgoing>
    </bpmn2:userTask>
    <bpmn2:sequenceFlow id="SequenceFlow_6" name="" sourceRef="UserTask_5" targetRef="ExclusiveGateway_2"/>
  </bpmn2:process>
  <bpmndi:BPMNDiagram id="BPMNDiagram_1">
    <bpmndi:BPMNPlane id="BPMNPlane_1" bpmnElement="newProcess">
      <bpmndi:BPMNShape id="_BPMNShape_StartEvent_5" bpmnElement="StartEvent_1">
        <dc:Bounds height="36.0" width="36.0" x="12.0" y="73.0"/>
        <bpmndi:BPMNLabel>
          <dc:Bounds height="22.0" width="112.0" x="-26.0" y="114.0"/>
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="_BPMNShape_UserTask_8" bpmnElement="UserTask_1">
        <dc:Bounds height="80.0" width="100.0" x="96.0" y="51.0"/>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="BPMNEdge_SequenceFlow_1" bpmnElement="SequenceFlow_1" sourceElement="_BPMNShape_StartEvent_5" targetElement="_BPMNShape_UserTask_8">
        <di:waypoint xsi:type="dc:Point" x="48.0" y="91.0"/>
        <di:waypoint xsi:type="dc:Point" x="96.0" y="91.0"/>
        <bpmndi:BPMNLabel>
          <dc:Bounds height="6.0" width="6.0" x="70.0" y="91.0"/>
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNShape id="_BPMNShape_UserTask_10" bpmnElement="UserTask_3">
        <dc:Bounds height="80.0" width="100.0" x="372.0" y="52.0"/>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="_BPMNShape_UserTask_11" bpmnElement="UserTask_2">
        <dc:Bounds height="80.0" width="100.0" x="372.0" y="140.0"/>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="_BPMNShape_ExclusiveGateway_3" bpmnElement="ExclusiveGateway_1" isMarkerVisible="true">
        <dc:Bounds height="50.0" width="50.0" x="246.0" y="66.0"/>
        <bpmndi:BPMNLabel>
          <dc:Bounds height="22.0" width="74.0" x="234.0" y="46.0"/>
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="BPMNEdge_SequenceFlow_9" bpmnElement="SequenceFlow_9" sourceElement="_BPMNShape_UserTask_8" targetElement="_BPMNShape_ExclusiveGateway_3">
        <di:waypoint xsi:type="dc:Point" x="196.0" y="91.0"/>
        <di:waypoint xsi:type="dc:Point" x="246.0" y="91.0"/>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="BPMNEdge_SequenceFlow_10" bpmnElement="SequenceFlow_10" sourceElement="_BPMNShape_ExclusiveGateway_3" targetElement="_BPMNShape_UserTask_10">
        <di:waypoint xsi:type="dc:Point" x="296.0" y="91.0"/>
        <di:waypoint xsi:type="dc:Point" x="372.0" y="92.0"/>
        <bpmndi:BPMNLabel>
          <dc:Bounds height="6.0" width="6.0" x="307.0" y="91.0"/>
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="BPMNEdge_SequenceFlow_11" bpmnElement="SequenceFlow_11" sourceElement="_BPMNShape_ExclusiveGateway_3" targetElement="_BPMNShape_UserTask_11">
        <di:waypoint xsi:type="dc:Point" x="271.0" y="116.0"/>
        <di:waypoint xsi:type="dc:Point" x="271.0" y="180.0"/>
        <di:waypoint xsi:type="dc:Point" x="372.0" y="180.0"/>
        <bpmndi:BPMNLabel>
          <dc:Bounds height="6.0" width="6.0" x="268.0" y="177.0"/>
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNShape id="_BPMNShape_ExclusiveGateway_65" bpmnElement="ExclusiveGateway_2" isMarkerVisible="true">
        <dc:Bounds height="50.0" width="50.0" x="770.0" y="65.0"/>
        <bpmndi:BPMNLabel>
          <dc:Bounds height="22.0" width="101.0" x="820.0" y="80.0"/>
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="BPMNEdge_SequenceFlow_16" bpmnElement="SequenceFlow_16" sourceElement="_BPMNShape_ExclusiveGateway_65" targetElement="_BPMNShape_UserTask_8">
        <di:waypoint xsi:type="dc:Point" x="795.0" y="65.0"/>
        <di:waypoint xsi:type="dc:Point" x="795.0" y="20.0"/>
        <di:waypoint xsi:type="dc:Point" x="145.0" y="20.0"/>
        <di:waypoint xsi:type="dc:Point" x="145.0" y="51.0"/>
        <bpmndi:BPMNLabel>
          <dc:Bounds height="6.0" width="6.0" x="674.0" y="20.0"/>
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNShape id="_BPMNShape_UserTask_65" bpmnElement="UserTask_5">
        <dc:Bounds height="80.0" width="100.0" x="624.0" y="56.0"/>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="BPMNEdge_SequenceFlow_3" bpmnElement="SequenceFlow_3" sourceElement="_BPMNShape_UserTask_10" targetElement="_BPMNShape_UserTask_65">
        <di:waypoint xsi:type="dc:Point" x="472.0" y="92.0"/>
        <di:waypoint xsi:type="dc:Point" x="548.0" y="92.0"/>
        <di:waypoint xsi:type="dc:Point" x="548.0" y="96.0"/>
        <di:waypoint xsi:type="dc:Point" x="624.0" y="96.0"/>
        <bpmndi:BPMNLabel>
          <dc:Bounds height="6.0" width="6.0" x="494.0" y="92.0"/>
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="BPMNEdge_SequenceFlow_4" bpmnElement="SequenceFlow_4" sourceElement="_BPMNShape_UserTask_11" targetElement="_BPMNShape_UserTask_65">
        <di:waypoint xsi:type="dc:Point" x="472.0" y="180.0"/>
        <di:waypoint xsi:type="dc:Point" x="536.0" y="180.0"/>
        <di:waypoint xsi:type="dc:Point" x="674.0" y="180.0"/>
        <di:waypoint xsi:type="dc:Point" x="674.0" y="136.0"/>
        <bpmndi:BPMNLabel>
          <dc:Bounds height="6.0" width="6.0" x="577.0" y="180.0"/>
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="BPMNEdge_SequenceFlow_6" bpmnElement="SequenceFlow_6" sourceElement="_BPMNShape_UserTask_65" targetElement="_BPMNShape_ExclusiveGateway_65">
        <di:waypoint xsi:type="dc:Point" x="724.0" y="96.0"/>
        <di:waypoint xsi:type="dc:Point" x="741.0" y="96.0"/>
        <di:waypoint xsi:type="dc:Point" x="741.0" y="90.0"/>
        <di:waypoint xsi:type="dc:Point" x="770.0" y="90.0"/>
        <bpmndi:BPMNLabel>
          <dc:Bounds height="6.0" width="6.0" x="738.0" y="90.0"/>
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNShape id="_BPMNShape_EndEvent_39" bpmnElement="EndEvent_1">
        <dc:Bounds height="36.0" width="36.0" x="1020.0" y="172.0"/>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="_BPMNShape_ServiceTask_3" bpmnElement="ServiceTask_2">
        <dc:Bounds height="80.0" width="100.0" x="870.0" y="150.0"/>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="BPMNEdge_SequenceFlow_19" bpmnElement="SequenceFlow_19" sourceElement="_BPMNShape_ExclusiveGateway_65" targetElement="_BPMNShape_ServiceTask_3">
        <di:waypoint xsi:type="dc:Point" x="795.0" y="115.0"/>
        <di:waypoint xsi:type="dc:Point" x="795.0" y="190.0"/>
        <di:waypoint xsi:type="dc:Point" x="870.0" y="190.0"/>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="BPMNEdge_SequenceFlow_20" bpmnElement="SequenceFlow_20" sourceElement="_BPMNShape_ServiceTask_3" targetElement="_BPMNShape_EndEvent_39">
        <di:waypoint xsi:type="dc:Point" x="970.0" y="190.0"/>
        <di:waypoint xsi:type="dc:Point" x="1020.0" y="190.0"/>
      </bpmndi:BPMNEdge>
    </bpmndi:BPMNPlane>
  </bpmndi:BPMNDiagram>
</bpmn2:definitions>