diff --git a/change/@useairfoil-producer-zendesk-2c6d6c00-afc7-4357-b3e4-5047cba0b4f0.json b/change/@useairfoil-producer-zendesk-2c6d6c00-afc7-4357-b3e4-5047cba0b4f0.json new file mode 100644 index 00000000..b592db89 --- /dev/null +++ b/change/@useairfoil-producer-zendesk-2c6d6c00-afc7-4357-b3e4-5047cba0b4f0.json @@ -0,0 +1,7 @@ +{ + "type": "patch", + "comment": "add the Zendesk producer connector", + "packageName": "@useairfoil/producer-zendesk", + "email": "jadejajaipal5@gmail.com", + "dependentChangeType": "patch" +} diff --git a/connectors/producer-zendesk/.env.example b/connectors/producer-zendesk/.env.example new file mode 100644 index 00000000..057ebe35 --- /dev/null +++ b/connectors/producer-zendesk/.env.example @@ -0,0 +1,23 @@ +ZENDESK_SUBDOMAIN=acme +ZENDESK_CLIENT_ID=airfoil +ZENDESK_CLIENT_SECRET=XX +AIRFOIL_HTTP_PORT=8080 + +WINGS_URI=http://localhost:7777 +AIRFOIL_CATALOG=default-catalog +AIRFOIL_TABLE_BINDINGS={"tickets":{"namespace":["default"],"name":"zendesk_tickets"},"ticket_comments":{"namespace":["default"],"name":"zendesk_ticket_comments"},"users":{"namespace":["default"],"name":"zendesk_users"},"organizations":{"namespace":["default"],"name":"zendesk_organizations"},"groups":{"namespace":["default"],"name":"zendesk_groups"},"brands":{"namespace":["default"],"name":"zendesk_brands"},"ticket_fields":{"namespace":["default"],"name":"zendesk_ticket_fields"},"ticket_forms":{"namespace":["default"],"name":"zendesk_ticket_forms"},"custom_statuses":{"namespace":["default"],"name":"zendesk_custom_statuses"},"survey_responses":{"namespace":["default"],"name":"zendesk_survey_responses"},"csat_surveys":{"namespace":["default"],"name":"zendesk_csat_surveys"},"ticket_field_history":{"namespace":["default"],"name":"zendesk_ticket_field_history"},"ticket_metric_events":{"namespace":["default"],"name":"zendesk_ticket_metric_events"},"satisfaction_ratings":{"namespace":["default"],"name":"zendesk_satisfaction_ratings"},"group_memberships":{"namespace":["default"],"name":"zendesk_group_memberships"},"organization_memberships":{"namespace":["default"],"name":"zendesk_organization_memberships"},"user_fields":{"namespace":["default"],"name":"zendesk_user_fields"},"organization_fields":{"namespace":["default"],"name":"zendesk_organization_fields"},"custom_roles":{"namespace":["default"],"name":"zendesk_custom_roles"},"sla_policies":{"namespace":["default"],"name":"zendesk_sla_policies"},"schedules":{"namespace":["default"],"name":"zendesk_schedules"},"macros":{"namespace":["default"],"name":"zendesk_macros"},"articles":{"namespace":["default"],"name":"zendesk_articles"},"sections":{"namespace":["default"],"name":"zendesk_sections"},"categories":{"namespace":["default"],"name":"zendesk_categories"},"community_posts":{"namespace":["default"],"name":"zendesk_community_posts"},"community_topics":{"namespace":["default"],"name":"zendesk_community_topics"},"talk_lines":{"namespace":["default"],"name":"zendesk_talk_lines"}} + +# Production `start` also requires a mounted connector JSON file and PostgreSQL state. +# Sandboxes do not use these values. +# AIRFOIL_CONFIG_PATH=/var/run/airfoil/config/config.json +# AIRFOIL_CONNECTOR_INSTANCE_ID=team-acme-zendesk-primary +# POSTGRES_CONNECTION_STRING=postgresql://user:password@localhost:5432/airfoil + +# Optional OpenTelemetry trace and metric export. Logs remain local. +# The endpoint is the OTLP base URL; Connector Kit appends /v1/traces and /v1/metrics. +OTEL_ENABLED=false +OTEL_SERVICE_NAME=producer-zendesk +# OTEL_SERVICE_VERSION=0.1.0 +# OTEL_RESOURCE_ATTRIBUTES=service.instance.id=team-acme-zendesk-primary,airfoil.connector.revision=1,airfoil.team.id=team-acme +OTEL_EXPORTER_OTLP_ENDPOINT=http://localhost:4318 +# OTEL_EXPORTER_OTLP_HEADERS=Authorization=Bearer ,X-Axiom-Dataset= diff --git a/connectors/producer-zendesk/AGENTS.md b/connectors/producer-zendesk/AGENTS.md new file mode 100644 index 00000000..7cad965e --- /dev/null +++ b/connectors/producer-zendesk/AGENTS.md @@ -0,0 +1,55 @@ +# Zendesk producer + +## Current scope + +- Resources: tickets and their comments, field history, and metric events; + users and organizations with their memberships and fields; CSAT; Help + Center; Talk lines; and the lists in `src/resources/lists.ts` +- Auth: one OAuth client with the client credentials grant, for one account +- Changes: every 5 minutes for the exports, every hour for the rest +- Webhooks: none + +## Zendesk rules + +- Every request goes through `src/client`, so VCR records it. +- Incremental exports allow 10 calls a minute, shared with every other tool on + the account. The users export has its own 20. Their limiters ignore headers, + or they would pick up the account limit. Calls are spaced evenly, because a + full bucket bursts past the limit. +- A `401` drops the cached token and tries once more. +- The token asks for `read`. Schedules and Talk have no narrower scope. +- Tokens ask for `expires_in`. Without it, older clients make tokens that + never expire and pile up in the account. +- Use the cursor exports where they exist (tickets, users). Organizations, + ticket events, metric events, and Help Center articles only have time-based + ones. The articles export has no `end_of_stream`. +- Zendesk holds back the last minute. The first changes run starts a minute + before the cutoff. +- Lists use `page[size]` cursor paging. Custom statuses, SLA policies, roles, + schedules, and Talk lines have none. The survey APIs allow at most 50 a page. + +Ticket versions use `generated_timestamp`: `updated_at` misses system updates. +Comments use the ticket event time. Survey responses use the latest answer's +`updated_at`. Other resources use `updated_at`, except schedules and Talk +lines, which use the read time: holidays don't change `updated_at`, and lines +have none. + +Deleted tickets have `status: "deleted"` and can be restored, so ticket rows +send `_deleted: false`. Users (`active: false`) and organizations +(`deleted_at`) can't be restored, so their other rows leave it out. The small +lists drop deleted items, so they have no `_deleted`. Memberships keep the IDs +they saw in their cursor and send deletes for the ones that are gone. + +A comment event shows the comment as it is now. After a comment or attachment +redaction, read the ticket's comments again. Skip `404` for deleted tickets. +Privacy changes have no child events and are not caught. + +Survey answers can change for 28 days. The list filters by when the survey was +sent, so read from 29 days before the saved cursor, not the current time. +Skip responses with no answers. + +A column can't go back to null. Before adding a column Zendesk often clears, +note it in the README. + +Record VCR against a test account only. The VCR test builds the connector once, +because a second token request would replay the redacted token. diff --git a/connectors/producer-zendesk/Dockerfile b/connectors/producer-zendesk/Dockerfile new file mode 100644 index 00000000..4a5a09a9 --- /dev/null +++ b/connectors/producer-zendesk/Dockerfile @@ -0,0 +1,34 @@ +# syntax=docker/dockerfile:1 + +FROM node:24-bookworm-slim AS build + +ENV PNPM_HOME=/pnpm +ENV PATH=$PNPM_HOME:$PATH + +RUN corepack enable && corepack prepare pnpm@10.33.2 --activate + +WORKDIR /workspace + +COPY pnpm-lock.yaml pnpm-workspace.yaml package.json nx.json ./ +RUN pnpm fetch --frozen-lockfile + +COPY . . +RUN pnpm install --offline --frozen-lockfile +RUN pnpm nx run @useairfoil/producer-zendesk:build +RUN pnpm --config.inject-workspace-packages=true \ + --filter @useairfoil/producer-zendesk deploy --prod /connector + +FROM node:24-bookworm-slim AS runtime + +ENV NODE_ENV=production + +WORKDIR /app + +COPY --from=build --chown=node:node /connector ./ + +USER node + +EXPOSE 8080 + +ENTRYPOINT ["node", "dist/main.mjs"] +CMD ["start"] diff --git a/connectors/producer-zendesk/README.md b/connectors/producer-zendesk/README.md new file mode 100644 index 00000000..fe6e1f38 --- /dev/null +++ b/connectors/producer-zendesk/README.md @@ -0,0 +1,70 @@ +# Zendesk producer + +Syncs tickets, comments, field history, metric events, users, organizations, +satisfaction ratings and surveys, Help Center articles and community posts, +Talk lines, and the lists that name their IDs from one Zendesk account. It +backfills each resource and polls for changes. There are no webhooks. + +## Config + +| Variable | Required | Default | +| ----------------------- | -------- | ------- | +| `ZENDESK_SUBDOMAIN` | yes | none | +| `ZENDESK_CLIENT_ID` | yes | none | +| `ZENDESK_CLIENT_SECRET` | yes | none | + +## Setup + +As an admin, add an OAuth client in Admin Center under +Apps and integrations > APIs > OAuth clients: + +- Client kind: Confidential. +- Scopes: leave empty, or allow `read`. +- No redirect URL is needed. + +Use the Identifier as `ZENDESK_CLIENT_ID` and the secret as +`ZENDESK_CLIENT_SECRET`. Use `acme` for `acme.zendesk.com`; the full address +also works. + +The token uses the permissions of the admin who made the client. + +## Data + +- `tickets.metrics` holds reply, wait, and resolution times. `custom_fields` + maps field IDs to values, and `ticket_fields` names them. +- `ticket_comments` includes internal notes (`public` is false). It has the + text, not attachment files. +- Deleted tickets, users, and organizations get `_deleted`. Restored tickets + come back. +- Groups, brands, ticket fields, forms, and statuses keep deleted items, so + older tickets still have their names. So do the other lists, articles, and + Talk lines. Removed group and organization memberships get `_deleted`. +- `ticket_field_history` has one row per changed field. Custom fields use + their ID. +- `satisfaction_ratings` holds legacy CSAT ratings. A new score is a new row. +- `survey_responses` holds CSAT answers. `csat_surveys` names the questions + and options. Both need the new CSAT, on Support Professional or Suite Growth + and up. Unanswered surveys are skipped. +- Tables hold names, emails, and ticket text. Treat them as confidential. + +## Limits + +- Incremental exports share a limit of 10 calls a minute per account, or 30 + with the High Volume add-on. Large comment backfills can be slow. +- `ticket_comments` and `ticket_field_history` each read the ticket events + export, so both count toward that limit. +- Exports are polled every 5 minutes. Zendesk leaves out the latest minute. +- A column can't go back to null. A cleared assignee keeps its old value, and + so does `organization_id` when its organization is deleted. +- A comment made private later stays public in `ticket_comments`. Zendesk's + event for it has no details. A redacted comment or attachment is read again. + +## Local development + +```bash +cd connectors/producer-zendesk +pnpm sandbox +``` + +`pnpm start` runs the hosted connector. It needs the Wings and PostgreSQL +variables from the [Connector Kit README](../../packages/connector-kit/README.md). diff --git a/connectors/producer-zendesk/package.json b/connectors/producer-zendesk/package.json new file mode 100644 index 00000000..9008036d --- /dev/null +++ b/connectors/producer-zendesk/package.json @@ -0,0 +1,49 @@ +{ + "name": "@useairfoil/producer-zendesk", + "version": "0.0.1", + "repository": "useairfoil/typescript-sdk", + "files": [ + "dist", + "src", + "README.md" + ], + "type": "module", + "main": "./dist/index.mjs", + "types": "./dist/index.d.mts", + "exports": { + ".": { + "types": "./dist/index.d.mts", + "import": "./dist/index.mjs", + "default": "./dist/index.mjs" + }, + "./manifest": { + "types": "./dist/manifest.d.mts", + "import": "./dist/manifest.mjs", + "default": "./dist/manifest.mjs" + } + }, + "scripts": { + "build": "tsdown", + "docker:build": "docker build --load --file Dockerfile --tag airfoil/producer-zendesk:local ../..", + "start": "tsx --env-file=.env src/main.ts start", + "sandbox": "tsx --env-file=.env src/main.ts sandbox", + "test": "dotenvx run --ignore=MISSING_ENV_FILE --quiet -- vitest", + "test:ci": "dotenvx run --ignore=MISSING_ENV_FILE --quiet -- vitest run", + "typecheck": "tsc --noEmit" + }, + "dependencies": { + "@effect/platform-node": "catalog:", + "@effect/sql-pg": "catalog:", + "@useairfoil/connector-kit": "workspace:*", + "effect": "catalog:" + }, + "devDependencies": { + "@dotenvx/dotenvx": "^1.62.0", + "@effect/vitest": "catalog:", + "@types/node": "catalog:", + "@useairfoil/effect-vcr": "workspace:*", + "tsdown": "catalog:", + "tsx": "^4.21.0", + "vitest": "catalog:" + } +} diff --git a/connectors/producer-zendesk/src/client/auth.ts b/connectors/producer-zendesk/src/client/auth.ts new file mode 100644 index 00000000..60620ba2 --- /dev/null +++ b/connectors/producer-zendesk/src/client/auth.ts @@ -0,0 +1,104 @@ +import { Auth, ConnectorError, Telemetry } from "@useairfoil/connector-kit"; +import { Context, Duration, Effect, Layer, Redacted, Schedule, Schema } from "effect"; +import { HttpClient, HttpClientRequest, HttpClientResponse } from "effect/http"; + +import type { ZendeskConfig } from "../manifest"; + +import { baseUrl } from "./constants"; + +type ZendeskAuthConfig = Pick; + +export type ZendeskAuthService = Auth.TokenCache; + +export class ZendeskAuth extends Context.Service()( + "@useairfoil/producer-zendesk/ZendeskAuth", +) {} + +// Schedules and Talk have no narrower scope. +export const scopes = "read"; + +// Older OAuth clients issue non-expiring tokens without expires_in. +const tokenLifetime = Duration.minutes(30); + +const TokenResponseSchema = Schema.Struct({ + access_token: Schema.String, + expires_in: Schema.Number, +}); + +const TokenErrorSchema = Schema.Struct({ error: Schema.optional(Schema.String) }); + +const tokenError = (response: HttpClientResponse.HttpClientResponse, subdomain: string) => + HttpClientResponse.schemaBodyJson(TokenErrorSchema)(response).pipe( + Effect.map((body) => body.error), + Effect.orElseSucceed(() => undefined), + Effect.flatMap((error) => + Effect.fail( + new ConnectorError({ + message: + response.status === 404 + ? `No Zendesk account at ${baseUrl(subdomain)}` + : error === "invalid_client" + ? "Zendesk rejected the OAuth client ID or secret" + : error === "invalid_scope" + ? `The Zendesk OAuth client must allow these scopes: ${scopes}` + : `Zendesk returned ${response.status} for the OAuth token`, + }), + ), + ), + ); + +export const make = Effect.fnUntraced(function* (config: ZendeskAuthConfig) { + const client = (yield* HttpClient.HttpClient).pipe( + HttpClient.retryTransient({ + schedule: Schedule.exponential("250 millis").pipe(Schedule.jittered), + times: 3, + }), + ); + const request = HttpClientRequest.post(`${baseUrl(config.subdomain)}/oauth/tokens`).pipe( + HttpClientRequest.acceptJson, + HttpClientRequest.bodyJsonUnsafe({ + grant_type: "client_credentials", + client_id: config.clientId, + client_secret: Redacted.value(config.clientSecret), + scope: scopes, + expires_in: Duration.toSeconds(tokenLifetime), + }), + ); + + return yield* Auth.makeTokenCache({ + acquire: Effect.gen(function* () { + const response = yield* client + .execute(request) + .pipe( + Effect.mapError( + (cause) => new ConnectorError({ message: "Zendesk OAuth token request failed", cause }), + ), + ); + const body = yield* HttpClientResponse.matchStatus(response, { + "2xx": (ok) => + HttpClientResponse.schemaBodyJson(TokenResponseSchema)(ok).pipe( + Effect.mapError( + (cause) => + new ConnectorError({ message: "Invalid Zendesk OAuth token response", cause }), + ), + ), + orElse: (response) => tokenError(response, config.subdomain), + }); + return { + value: Redacted.make(body.access_token), + expiresIn: Duration.seconds(body.expires_in), + }; + }).pipe( + Effect.tapError((error) => Telemetry.annotateError("api_auth", error)), + Effect.withSpan(Telemetry.SpanName.apiFetch, { + kind: "client", + attributes: { [Telemetry.Attr.apiPath]: "/oauth/tokens" }, + }), + ), + }); +}); + +export const layer = ( + config: ZendeskAuthConfig, +): Layer.Layer => + Layer.effect(ZendeskAuth)(make(config)); diff --git a/connectors/producer-zendesk/src/client/client.ts b/connectors/producer-zendesk/src/client/client.ts new file mode 100644 index 00000000..6a2509e5 --- /dev/null +++ b/connectors/producer-zendesk/src/client/client.ts @@ -0,0 +1,237 @@ +import { ConnectorError, Metrics, Telemetry } from "@useairfoil/connector-kit"; +import { + Config, + Context, + Duration, + Effect, + Layer, + Option, + Predicate, + Redacted, + Schedule, + Schema, +} from "effect"; +import { HttpClient, HttpClientRequest, HttpClientResponse } from "effect/http"; +import { RateLimiter } from "effect/persistence"; + +import { type ZendeskConfig, manifest } from "../manifest"; +import * as ZendeskAuth from "./auth"; +import { baseUrl } from "./constants"; + +const maxRetries = 5; +const retryBaseDelay = Duration.seconds(1); +const requestTimeout = Duration.minutes(2); +// Start at the lowest plan limit; headers give the account's actual limit. +const accountLimit = 200; +// Incremental exports allow 10 per minute, shared with every other tool on the +// account. The users export has its own 20. We space calls out evenly, since a +// full bucket would let a burst through on top of the refill. Their limiters +// ignore headers, or they would pick up the account limit. +const exportInterval = "6 seconds"; +const usersExportInterval = "3 seconds"; + +export type ZendeskClientService = { + readonly get: ( + schema: Schema.Decoder, + path: string, + params?: Readonly>, + ) => Effect.Effect; + /** Like `get`, but a `404` gives `None`. */ + readonly find: ( + schema: Schema.Decoder, + path: string, + params?: Readonly>, + ) => Effect.Effect, ConnectorError>; +}; + +export class ZendeskClient extends Context.Service()( + "@useairfoil/producer-zendesk/ZendeskClient", +) {} + +const ErrorBodySchema = Schema.Struct({ + description: Schema.optional(Schema.String), + // The survey API puts it here instead. + errors: Schema.optional(Schema.Array(Schema.Struct({ title: Schema.String }))), +}); + +const statusError = (response: HttpClientResponse.HttpClientResponse, path: string) => + HttpClientResponse.schemaBodyJson(ErrorBodySchema)(response).pipe( + Effect.map((body) => body.description ?? body.errors?.[0]?.title), + Effect.orElseSucceed(() => undefined), + Effect.flatMap((detail) => + Effect.fail( + new ConnectorError({ + message: `Zendesk API returned ${response.status} for ${path}${detail ? `: ${detail}` : ""}`, + }), + ), + ), + Effect.tapError((error) => Telemetry.annotateError("api_status", error)), + ); + +const isResponse = (value: unknown): value is HttpClientResponse.HttpClientResponse => + Predicate.hasProperty(value, HttpClientResponse.TypeId); + +const retrySchedule = Metrics.retrySchedule({ + connector: manifest.name, + baseDelay: retryBaseDelay, + times: maxRetries, +}).pipe( + Schedule.modifyDelay(({ input, duration }) => { + const retryAfter = + isResponse(input) && input.status === 429 ? Number(input.headers["retry-after"]) : Number.NaN; + return Effect.succeed(Number.isFinite(retryAfter) ? Duration.seconds(retryAfter) : duration); + }), +); + +export const make = Effect.fnUntraced(function* (config: Pick) { + const auth = yield* ZendeskAuth.ZendeskAuth; + const limiter = yield* RateLimiter.RateLimiter; + const base = (yield* HttpClient.HttpClient).pipe( + HttpClient.mapRequest(HttpClientRequest.prependUrl(`${baseUrl(config.subdomain)}/api/v2`)), + HttpClient.mapRequest(HttpClientRequest.acceptJson), + HttpClient.mapRequestEffect((request) => + auth.get.pipe( + Effect.map((token) => HttpClientRequest.bearerToken(request, Redacted.value(token))), + ), + ), + // Rate limit waits don't count towards the attempt's timeout. + HttpClient.transform((effect) => Effect.timeout(effect, requestTimeout)), + ); + const limited = (options: { + readonly key: string; + readonly limit: number; + readonly window: Duration.Input; + readonly readHeaders: boolean; + }) => + base.pipe( + HttpClient.withRateLimiter({ + limiter, + key: options.key, + limit: options.limit, + window: options.window, + algorithm: "token-bucket", + // `retryTransient` retries `429`, with a cap and a metric. + times: 0, + disableResponseInspection: !options.readHeaders, + }), + HttpClient.retryTransient({ schedule: retrySchedule }), + ); + const client = limited({ + key: "zendesk", + limit: accountLimit, + window: "1 minute", + readHeaders: true, + }); + const exportClient = limited({ + key: "zendesk-export", + limit: 1, + window: exportInterval, + readHeaders: false, + }); + const usersExportClient = limited({ + key: "zendesk-users-export", + limit: 1, + window: usersExportInterval, + readHeaders: false, + }); + const clientFor = (path: string) => + path.startsWith("/incremental/users/") + ? usersExportClient + : path.startsWith("/incremental/") + ? exportClient + : client; + + const send = (path: string, params: Readonly>) => { + const execute = clientFor(path).execute( + HttpClientRequest.get(path).pipe(HttpClientRequest.setUrlParams(params)), + ); + return execute.pipe( + // A revoked token stays cached until it expires, so get a new one once. + Effect.flatMap((response) => + response.status === 401 + ? auth.invalidate.pipe(Effect.andThen(execute)) + : Effect.succeed(response), + ), + Effect.catchTag(["HttpClientError", "RateLimiterError", "TimeoutError"], (error) => + Telemetry.annotateError("api_http", error).pipe( + Effect.andThen( + Effect.fail( + new ConnectorError({ + message: `Zendesk API request ${error._tag === "TimeoutError" ? "timed out" : "failed"} for ${path}`, + cause: error, + }), + ), + ), + ), + ), + ); + }; + + const decode = ( + schema: Schema.Decoder, + response: HttpClientResponse.HttpClientResponse, + path: string, + ) => + HttpClientResponse.matchStatus(response, { + "2xx": (ok) => + HttpClientResponse.schemaBodyJson(schema)(ok).pipe( + Effect.tapError((error) => Telemetry.annotateError("api_decode", error)), + Effect.mapError( + (error) => + new ConnectorError({ + message: Schema.isSchemaError(error) + ? `Zendesk API response for ${path} does not match the schema` + : `Zendesk API returned invalid JSON for ${path}`, + cause: error, + }), + ), + ), + orElse: (failed) => statusError(failed, path), + }); + + const traced = (path: string) => + Effect.withSpan(Telemetry.SpanName.apiFetch, { + kind: "client", + attributes: { [Telemetry.Attr.apiPath]: path }, + }); + + const get = ( + schema: Schema.Decoder, + path: string, + params: Readonly> = {}, + ) => + send(path, params).pipe( + Effect.flatMap((response) => decode(schema, response, path)), + traced(path), + ); + + const find = ( + schema: Schema.Decoder, + path: string, + params: Readonly> = {}, + ) => + send(path, params).pipe( + Effect.flatMap((response) => + response.status === 404 + ? Effect.succeedNone + : decode(schema, response, path).pipe(Effect.map(Option.some)), + ), + traced(path), + ); + + return ZendeskClient.of({ get, find }); +}); + +const RateLimiterLive = RateLimiter.layer.pipe(Layer.provide(RateLimiter.layerStoreMemory)); + +export const layer = ( + config: ZendeskConfig, +): Layer.Layer => + Layer.effect(ZendeskClient)(make(config)).pipe( + Layer.provide(Layer.merge(RateLimiterLive, ZendeskAuth.layer(config))), + ); + +export const layerConfig = ( + config: Config.Wrap, +): Layer.Layer => + Layer.unwrap(Config.unwrap(config).pipe(Effect.map(layer))); diff --git a/connectors/producer-zendesk/src/client/constants.ts b/connectors/producer-zendesk/src/client/constants.ts new file mode 100644 index 00000000..3a362a8b --- /dev/null +++ b/connectors/producer-zendesk/src/client/constants.ts @@ -0,0 +1,5 @@ +export const baseUrl = (subdomain: string) => + `https://${subdomain + .replace(/^https?:\/\//i, "") + .replace(/\/+$/, "") + .replace(/\.zendesk\.com$/i, "")}.zendesk.com`; diff --git a/connectors/producer-zendesk/src/connector.ts b/connectors/producer-zendesk/src/connector.ts new file mode 100644 index 00000000..8aa2492a --- /dev/null +++ b/connectors/producer-zendesk/src/connector.ts @@ -0,0 +1,90 @@ +import { Connector } from "@useairfoil/connector-kit"; +import { Config, Context, Effect, Layer } from "effect"; + +import type { ZendeskConfig } from "./manifest"; + +import * as ZendeskClient from "./client/client"; +import { makeCsatSurveys, makeSurveyResponses } from "./resources/csat"; +import { + makeArticles, + makeCategories, + makeCommunityPosts, + makeCommunityTopics, + makeSections, +} from "./resources/help-center"; +import { + makeBrands, + makeCustomRoles, + makeCustomStatuses, + makeGroups, + makeMacros, + makeOrganizationFields, + makeSchedules, + makeSlaPolicies, + makeTicketFields, + makeTicketForms, + makeUserFields, +} from "./resources/lists"; +import { makeGroupMemberships, makeOrganizationMemberships } from "./resources/memberships"; +import { makeOrganizations } from "./resources/organizations"; +import { makeSatisfactionRatings } from "./resources/satisfaction-ratings"; +import { makeTalkLines } from "./resources/talk"; +import { makeTicketComments } from "./resources/ticket-comments"; +import { makeTicketFieldHistory, makeTicketMetricEvents } from "./resources/ticket-events"; +import { makeTickets } from "./resources/tickets"; +import { makeUsers } from "./resources/users"; +export { ZendeskConfigDef, manifest } from "./manifest"; +export type { ZendeskConfig } from "./manifest"; + +export const make = Effect.fnUntraced(function* () { + const client = yield* ZendeskClient.ZendeskClient; + + return Connector.define({ + name: "producer-zendesk", + title: "Zendesk", + resources: [ + makeTickets(client), + makeTicketComments(client), + makeUsers(client), + makeOrganizations(client), + makeGroups(client), + makeBrands(client), + makeTicketFields(client), + makeTicketForms(client), + makeCustomStatuses(client), + makeSurveyResponses(client), + makeCsatSurveys(client), + makeTicketFieldHistory(client), + makeTicketMetricEvents(client), + makeSatisfactionRatings(client), + makeGroupMemberships(client), + makeOrganizationMemberships(client), + makeUserFields(client), + makeOrganizationFields(client), + makeCustomRoles(client), + makeSlaPolicies(client), + makeSchedules(client), + makeMacros(client), + makeArticles(client), + makeSections(client), + makeCategories(client), + makeCommunityPosts(client), + makeCommunityTopics(client), + makeTalkLines(client), + ], + }); +}); + +export type ZendeskConnectorRuntime = Effect.Success>; + +export class ZendeskConnector extends Context.Service()( + "@useairfoil/producer-zendesk/ZendeskConnector", +) {} + +export const layer = (config: ZendeskConfig) => + Layer.effect(ZendeskConnector)(make().pipe(Effect.annotateLogs({ component: "zendesk" }))).pipe( + Layer.provide(ZendeskClient.layer(config)), + ); + +export const layerConfig = (config: Config.Wrap) => + Layer.unwrap(Config.unwrap(config).pipe(Effect.map(layer))); diff --git a/connectors/producer-zendesk/src/create-table.ts b/connectors/producer-zendesk/src/create-table.ts new file mode 100644 index 00000000..94004a36 --- /dev/null +++ b/connectors/producer-zendesk/src/create-table.ts @@ -0,0 +1,5 @@ +import { ConnectorApp } from "@useairfoil/connector-kit"; + +import { tableSchemas } from "./tables"; + +export const createTableCommand = ConnectorApp.makeCreateTableCommand(tableSchemas); diff --git a/connectors/producer-zendesk/src/index.ts b/connectors/producer-zendesk/src/index.ts new file mode 100644 index 00000000..a364c462 --- /dev/null +++ b/connectors/producer-zendesk/src/index.ts @@ -0,0 +1,48 @@ +export * as ZendeskClient from "./client/client"; +export * as ZendeskConnector from "./connector"; +export { manifest } from "./manifest"; +export type { TicketComment } from "./schemas/comments"; +export { TicketCommentSchema } from "./schemas/comments"; +export { + BrandSchema, + CustomRoleSchema, + CustomStatusSchema, + GroupSchema, + MacroSchema, + OrganizationFieldSchema, + ScheduleSchema, + SlaPolicySchema, + TicketFieldSchema, + TicketFormSchema, + UserFieldSchema, +} from "./schemas/lists"; +export type { + Article, + Category, + CommunityPost, + CommunityTopic, + Section, +} from "./schemas/help-center"; +export { + ArticleSchema, + CategorySchema, + CommunityPostSchema, + CommunityTopicSchema, + SectionSchema, +} from "./schemas/help-center"; +export type { GroupMembership, OrganizationMembership } from "./schemas/memberships"; +export { GroupMembershipSchema, OrganizationMembershipSchema } from "./schemas/memberships"; +export type { SatisfactionRating } from "./schemas/satisfaction"; +export { SatisfactionRatingSchema } from "./schemas/satisfaction"; +export type { TalkLine } from "./schemas/talk"; +export { TalkLineSchema } from "./schemas/talk"; +export type { TicketFieldChange, TicketMetricEvent } from "./schemas/ticket-events"; +export { TicketFieldChangeSchema, TicketMetricEventSchema } from "./schemas/ticket-events"; +export type { Organization } from "./schemas/organizations"; +export { OrganizationSchema } from "./schemas/organizations"; +export type { CsatSurvey, SurveyResponse } from "./schemas/csat"; +export { CsatSurveySchema, SurveyResponseSchema } from "./schemas/csat"; +export type { Ticket } from "./schemas/tickets"; +export { TicketSchema } from "./schemas/tickets"; +export type { User } from "./schemas/users"; +export { UserSchema } from "./schemas/users"; diff --git a/connectors/producer-zendesk/src/main.ts b/connectors/producer-zendesk/src/main.ts new file mode 100644 index 00000000..355d3350 --- /dev/null +++ b/connectors/producer-zendesk/src/main.ts @@ -0,0 +1,21 @@ +#!/usr/bin/env node + +import { NodeRuntime, NodeServices } from "@effect/platform-node"; +import { Effect, Layer } from "effect"; +import { Command } from "effect/cli"; +import { FetchHttpClient } from "effect/http"; + +import packageJson from "../package.json"; +import { createTableCommand } from "./create-table"; +import { sandboxCommand } from "./sandbox"; +import { startCommand } from "./start"; + +const BootstrapLayer = Layer.mergeAll(FetchHttpClient.layer, NodeServices.layer); + +const program = Command.make("producer-zendesk", {}, () => Effect.void).pipe( + Command.withSubcommands([startCommand, sandboxCommand, createTableCommand]), +); + +const cli = Command.run(program, { version: packageJson.version }); + +NodeRuntime.runMain(cli.pipe(Effect.provide(BootstrapLayer), Effect.scoped)); diff --git a/connectors/producer-zendesk/src/manifest.ts b/connectors/producer-zendesk/src/manifest.ts new file mode 100644 index 00000000..3b30a6ac --- /dev/null +++ b/connectors/producer-zendesk/src/manifest.ts @@ -0,0 +1,56 @@ +import * as Manifest from "@useairfoil/connector-kit/manifest"; + +export const ZendeskConfigDef = Manifest.defineConfig({ + subdomain: Manifest.string({ + runtimeKey: "ZENDESK_SUBDOMAIN", + description: "Zendesk subdomain, for example acme for acme.zendesk.com.", + }), + clientId: Manifest.string({ + runtimeKey: "ZENDESK_CLIENT_ID", + description: "Identifier of a confidential Zendesk OAuth client, created by an admin.", + }), + clientSecret: Manifest.secret({ + runtimeKey: "ZENDESK_CLIENT_SECRET", + description: "Secret of the Zendesk OAuth client.", + }), +}); + +export type ZendeskConfig = Manifest.ConfigValuesOf; + +const capabilities = ["backfill", "changes"] as const; + +export const manifest = Manifest.define({ + name: "producer-zendesk", + title: "Zendesk", + config: ZendeskConfigDef.spec, + resources: [ + { name: "tickets", capabilities }, + { name: "ticket_comments", capabilities }, + { name: "users", capabilities }, + { name: "organizations", capabilities }, + { name: "groups", capabilities }, + { name: "brands", capabilities }, + { name: "ticket_fields", capabilities }, + { name: "ticket_forms", capabilities }, + { name: "custom_statuses", capabilities }, + { name: "survey_responses", capabilities }, + { name: "csat_surveys", capabilities }, + { name: "ticket_field_history", capabilities }, + { name: "ticket_metric_events", capabilities }, + { name: "satisfaction_ratings", capabilities }, + { name: "group_memberships", capabilities: ["changes"] }, + { name: "organization_memberships", capabilities: ["changes"] }, + { name: "user_fields", capabilities }, + { name: "organization_fields", capabilities }, + { name: "custom_roles", capabilities }, + { name: "sla_policies", capabilities }, + { name: "schedules", capabilities }, + { name: "macros", capabilities }, + { name: "articles", capabilities }, + { name: "sections", capabilities }, + { name: "categories", capabilities }, + { name: "community_posts", capabilities }, + { name: "community_topics", capabilities }, + { name: "talk_lines", capabilities }, + ], +}); diff --git a/connectors/producer-zendesk/src/resources/csat.ts b/connectors/producer-zendesk/src/resources/csat.ts new file mode 100644 index 00000000..a5991247 --- /dev/null +++ b/connectors/producer-zendesk/src/resources/csat.ts @@ -0,0 +1,146 @@ +import { Cursor, Fetch, Resource } from "@useairfoil/connector-kit"; +import { DateTime, Duration, Effect, Option } from "effect"; + +import type { ZendeskClientService } from "../client/client"; + +import { + type CsatSurvey, + type CsatSurveyObject, + CsatSurveyObjectSchema, + CsatSurveySchema, + type SurveyResponse, + type SurveyResponseObject, + SurveyResponseObjectSchema, + SurveyResponseSchema, +} from "../schemas/csat"; +import { hourly, listAll, listSources, readPage } from "./pages"; + +const list = { + path: "/guide/survey_responses", + key: "survey_responses", + item: SurveyResponseObjectSchema, + // This list allows at most 50 a page. + params: { "page[size]": "50", sort: "id" }, +}; +// Answers can change for 28 days; the list only filters by when surveys were sent. +const editableWindow = Duration.days(29); +// Allow for clock drift. +const overlap = Duration.minutes(10); + +// Unanswered surveys have no answer time to use as a version. +const toRow = (response: SurveyResponseObject): ReadonlyArray => { + const { answers } = response; + if (answers.length === 0) return []; + const csat = answers.find((answer) => answer.question.sub_type === "customer_satisfaction"); + // A messaging survey is about a conversation, not a ticket. + const ticket = response.subjects.find((subject) => subject.type === "ticket"); + return [ + { + id: response.id, + version: new Date(Math.max(...answers.map((answer) => answer.updated_at.getTime()))), + ticket_id: ticket === undefined ? null : BigInt(ticket.id), + responder_id: response.responder_id, + survey_id: response.survey.id, + survey_version: response.survey.version, + rating: csat?.rating ?? null, + rating_category: csat?.rating_category ?? null, + answers: answers.map((answer) => ({ + question_id: answer.question.id, + question_type: answer.question.type, + type: answer.type, + rating: answer.rating ?? null, + rating_category: answer.rating_category ?? null, + value: answer.value ?? null, + option_ids: (answer.selections ?? []).map((selection) => selection.option_id), + updated_at: answer.updated_at, + })), + expires_at: response.expires_at, + }, + ]; +}; + +export const makeSurveyResponses = (client: ZendeskClientService) => + Resource.entity({ + name: "survey_responses", + rowSchema: SurveyResponseSchema, + key: "id", + version: "version", + + check: readPage(client, { ...list, params: { "page[size]": "1" } }).pipe(Effect.asVoid), + backfill: Fetch.page({ + pageCursor: Cursor.string(), + cutoff: Cursor.isoDateTime(), + fetch: ({ pageCursor }) => + readPage(client, list, Option.fromNullishOr(pageCursor).pipe(Option.map(String))).pipe( + Effect.map(({ items, next }) => + Option.match(next, { + onNone: () => ({ rows: items.flatMap(toRow), hasMore: false }), + onSome: (cursor) => ({ + rows: items.flatMap(toRow), + hasMore: true, + nextPageCursor: cursor, + }), + }), + ), + ), + }), + changes: Fetch.changes({ + cursor: Cursor.isoDateTime(), + interval: hourly, + fetch: ({ cursor }) => + Effect.gen(function* () { + const now = yield* DateTime.now; + const lastRun = DateTime.makeUnsafe(String(cursor)); + const changedAfter = DateTime.subtractDuration(lastRun, overlap); + const responses = yield* listAll(client, { + ...list, + params: { + ...list.params, + "filter[created_at_start]": String( + DateTime.toEpochMillis(DateTime.subtractDuration(lastRun, editableWindow)), + ), + }, + }); + return { + rows: responses + .flatMap(toRow) + .filter((row) => row.version.getTime() > DateTime.toEpochMillis(changedAfter)), + cursor: DateTime.formatIso(now), + }; + }), + }), + }); + +const toSurveyRow = ({ version, questions, ...survey }: CsatSurveyObject): CsatSurvey => ({ + ...survey, + version: survey.updated_at, + survey_version: version, + questions: questions.map((question) => ({ + id: question.id, + type: question.type, + sub_type: question.sub_type ?? null, + headline: question.headline.value, + options: (question.options ?? []).map((option) => ({ + id: option.id ?? null, + rating: option.rating ?? null, + label: option.label.value, + })), + })), +}); + +export const makeCsatSurveys = (client: ZendeskClientService) => + Resource.entity({ + name: "csat_surveys", + rowSchema: CsatSurveySchema, + key: "id", + version: "version", + ...listSources( + // Labels come in this locale when they are dynamic content. + listAll(client, { + path: "/guide/en-us/surveys", + key: "surveys", + item: CsatSurveyObjectSchema, + params: { "page[size]": "50" }, + }).pipe(Effect.map((surveys) => surveys.map(toSurveyRow))), + ), + }); diff --git a/connectors/producer-zendesk/src/resources/exports.ts b/connectors/producer-zendesk/src/resources/exports.ts new file mode 100644 index 00000000..c362d366 --- /dev/null +++ b/connectors/producer-zendesk/src/resources/exports.ts @@ -0,0 +1,131 @@ +import { type ConnectorError, Cursor, Fetch } from "@useairfoil/connector-kit"; +import { DateTime, Duration, Effect, type Schema } from "effect"; + +import type { ZendeskClientService } from "../client/client"; + +const changesInterval = Duration.minutes(5); + +const millis = (time: string) => DateTime.toEpochMillis(DateTime.makeUnsafe(time)); + +// Zendesk leaves out the latest minute. Overlap the cutoff to catch it. +const firstStartTime = (cutoff: string) => + String(Math.floor((millis(cutoff) - Duration.toMillis(Duration.minutes(1))) / 1000)); + +// Only the cutoff is an ISO time. A cursor such as `1` also parses as a date. +const isCutoff = (cursor: string) => /^\d{4}-\d{2}-\d{2}T/.test(cursor); + +type ExportOptions = { + readonly client: ZendeskClientService; + readonly path: string; + readonly schema: Schema.Decoder; + readonly params?: Readonly>; + readonly rows: (page: Page) => Effect.Effect, ConnectorError>; +}; + +const check = (options: ExportOptions): Effect.Effect => + options.client + .get(options.schema, options.path, { ...options.params, start_time: "0", per_page: "1" }) + .pipe(Effect.asVoid); + +export const cursorExport = < + Page extends { readonly after_cursor: string | null; readonly end_of_stream: boolean }, + // Rows come in version order, so the backfill can stop past the cutoff. + Row extends { readonly version: Date }, +>( + options: ExportOptions, +) => { + const read = (params: Readonly>) => + options.client + .get(options.schema, options.path, { ...options.params, ...params }) + .pipe( + Effect.flatMap((page) => options.rows(page).pipe(Effect.map((rows) => ({ page, rows })))), + ); + + return { + check: check(options), + backfill: Fetch.page({ + pageCursor: Cursor.string(), + cutoff: Cursor.isoDateTime(), + fetch: ({ pageCursor, cutoff }) => + read(pageCursor === undefined ? { start_time: "0" } : { cursor: String(pageCursor) }).pipe( + Effect.map(({ page, rows }) => { + const last = rows.at(-1); + const pastCutoff = + last !== undefined && last.version.getTime() > millis(String(cutoff)); + const next = page.end_of_stream || pastCutoff ? null : page.after_cursor; + return next === null + ? { rows, hasMore: false } + : { rows, hasMore: true, nextPageCursor: next }; + }), + ), + }), + changes: Fetch.changes({ + cursor: Cursor.string(), + interval: changesInterval, + fetch: ({ cursor }) => { + const value = String(cursor); + return read( + isCutoff(value) ? { start_time: firstStartTime(value) } : { cursor: value }, + ).pipe( + Effect.map(({ page, rows }) => ({ + rows, + cursor: page.after_cursor ?? value, + hasMore: !page.end_of_stream, + })), + ); + }, + }), + }; +}; + +// Zendesk's end_time is the next start_time. Rows at the page edge can repeat. +export const timeExport = < + Page extends { readonly end_time: number | null; readonly end_of_stream: boolean }, + Row extends object, +>( + options: ExportOptions, +) => { + const read = (startTime: string) => + options.client + .get(options.schema, options.path, { ...options.params, start_time: startTime }) + .pipe( + Effect.flatMap((page) => options.rows(page).pipe(Effect.map((rows) => ({ page, rows })))), + ); + + return { + check: check(options), + backfill: Fetch.page({ + pageCursor: Cursor.string(), + cutoff: Cursor.isoDateTime(), + fetch: ({ pageCursor, cutoff }) => + read(pageCursor === undefined ? "0" : String(pageCursor)).pipe( + Effect.map(({ page, rows }) => { + const hasMore = + !page.end_of_stream && + page.end_time !== null && + page.end_time * 1000 < millis(String(cutoff)); + return { + rows, + hasMore, + ...(hasMore ? { nextPageCursor: String(page.end_time) } : {}), + }; + }), + ), + }), + changes: Fetch.changes({ + cursor: Cursor.string(), + interval: changesInterval, + fetch: ({ cursor }) => { + const value = String(cursor); + const startTime = isCutoff(value) ? firstStartTime(value) : value; + return read(startTime).pipe( + Effect.map(({ page, rows }) => ({ + rows, + cursor: page.end_time === null ? startTime : String(page.end_time), + hasMore: !page.end_of_stream, + })), + ); + }, + }), + }; +}; diff --git a/connectors/producer-zendesk/src/resources/help-center.ts b/connectors/producer-zendesk/src/resources/help-center.ts new file mode 100644 index 00000000..586efdf1 --- /dev/null +++ b/connectors/producer-zendesk/src/resources/help-center.ts @@ -0,0 +1,131 @@ +import { Resource } from "@useairfoil/connector-kit"; +import { Effect, Schema, SchemaTransformation, Struct } from "effect"; + +import type { ZendeskClientService } from "../client/client"; + +import { + ArticleObjectSchema, + ArticleSchema, + CategoryObjectSchema, + CategorySchema, + CommunityPostObjectSchema, + CommunityPostSchema, + CommunityTopicObjectSchema, + CommunityTopicSchema, + SectionObjectSchema, + SectionSchema, +} from "../schemas/help-center"; +import { timeExport } from "./exports"; +import { listAll, listSources } from "./pages"; + +const ArticlePage = { + articles: Schema.Array(ArticleObjectSchema), + end_time: Schema.NullOr(Schema.Number), +}; + +// This export has no `end_of_stream`, so the last page is the one with no +// `next_page`. An empty page says `end_time` is 1, so we drop it and keep the +// start time. +const ArticlePageSchema = Schema.Struct({ + ...ArticlePage, + next_page: Schema.NullOr(Schema.String), +}).pipe( + Schema.decodeTo( + Schema.toType(Schema.Struct({ ...ArticlePage, end_of_stream: Schema.Boolean })), + SchemaTransformation.transform({ + decode: ({ next_page, ...page }) => ({ + ...page, + end_time: page.articles.length === 0 ? null : page.end_time, + end_of_stream: next_page === null, + }), + encode: (page) => ({ ...Struct.omit(page, ["end_of_stream"]), next_page: null }), + }), + ), +); + +export const makeArticles = (client: ZendeskClientService) => + Resource.entity({ + name: "articles", + rowSchema: ArticleSchema, + key: "id", + version: "version", + ...timeExport({ + client, + path: "/help_center/incremental/articles", + schema: ArticlePageSchema, + rows: (page) => + Effect.succeed( + page.articles.map((article) => ({ ...article, version: article.updated_at })), + ), + }), + }); + +export const makeSections = (client: ZendeskClientService) => + Resource.entity({ + name: "sections", + rowSchema: SectionSchema, + key: "id", + version: "version", + ...listSources( + listAll(client, { + path: "/help_center/sections", + key: "sections", + item: SectionObjectSchema, + }).pipe( + Effect.map((sections) => + sections.map((section) => ({ ...section, version: section.updated_at })), + ), + ), + ), + }); + +export const makeCategories = (client: ZendeskClientService) => + Resource.entity({ + name: "categories", + rowSchema: CategorySchema, + key: "id", + version: "version", + ...listSources( + listAll(client, { + path: "/help_center/categories", + key: "categories", + item: CategoryObjectSchema, + }).pipe( + Effect.map((categories) => + categories.map((category) => ({ ...category, version: category.updated_at })), + ), + ), + ), + }); + +export const makeCommunityPosts = (client: ZendeskClientService) => + Resource.entity({ + name: "community_posts", + rowSchema: CommunityPostSchema, + key: "id", + version: "version", + ...listSources( + listAll(client, { + path: "/community/posts", + key: "posts", + item: CommunityPostObjectSchema, + }).pipe(Effect.map((posts) => posts.map((post) => ({ ...post, version: post.updated_at })))), + ), + }); + +export const makeCommunityTopics = (client: ZendeskClientService) => + Resource.entity({ + name: "community_topics", + rowSchema: CommunityTopicSchema, + key: "id", + version: "version", + ...listSources( + listAll(client, { + path: "/community/topics", + key: "topics", + item: CommunityTopicObjectSchema, + }).pipe( + Effect.map((topics) => topics.map((topic) => ({ ...topic, version: topic.updated_at }))), + ), + ), + }); diff --git a/connectors/producer-zendesk/src/resources/lists.ts b/connectors/producer-zendesk/src/resources/lists.ts new file mode 100644 index 00000000..2e498648 --- /dev/null +++ b/connectors/producer-zendesk/src/resources/lists.ts @@ -0,0 +1,241 @@ +import { Resource } from "@useairfoil/connector-kit"; +import { DateTime, Effect } from "effect"; + +import type { ZendeskClientService } from "../client/client"; + +import { + BrandObjectSchema, + BrandSchema, + CustomRoleObjectSchema, + CustomRoleSchema, + CustomStatusObjectSchema, + CustomStatusSchema, + GroupObjectSchema, + GroupSchema, + HolidaySchema, + MacroObjectSchema, + MacroSchema, + OrganizationFieldObjectSchema, + OrganizationFieldSchema, + ScheduleObjectSchema, + ScheduleSchema, + SlaPolicyObjectSchema, + SlaPolicySchema, + TicketFieldObjectSchema, + TicketFieldSchema, + TicketFormObjectSchema, + TicketFormSchema, + UserFieldObjectSchema, + UserFieldSchema, +} from "../schemas/lists"; +import { listAll, listSources } from "./pages"; + +export const makeGroups = (client: ZendeskClientService) => + Resource.entity({ + name: "groups", + rowSchema: GroupSchema, + key: "id", + version: "version", + ...listSources( + listAll(client, { path: "/groups", key: "groups", item: GroupObjectSchema }).pipe( + Effect.map((groups) => groups.map((group) => ({ ...group, version: group.updated_at }))), + ), + ), + }); + +export const makeBrands = (client: ZendeskClientService) => + Resource.entity({ + name: "brands", + rowSchema: BrandSchema, + key: "id", + version: "version", + ...listSources( + listAll(client, { path: "/brands", key: "brands", item: BrandObjectSchema }).pipe( + Effect.map((brands) => brands.map((brand) => ({ ...brand, version: brand.updated_at }))), + ), + ), + }); + +export const makeTicketFields = (client: ZendeskClientService) => + Resource.entity({ + name: "ticket_fields", + rowSchema: TicketFieldSchema, + key: "id", + version: "version", + ...listSources( + listAll(client, { + path: "/ticket_fields", + key: "ticket_fields", + item: TicketFieldObjectSchema, + }).pipe( + Effect.map((fields) => + fields.map(({ custom_field_options, ...rest }) => ({ + ...rest, + version: rest.updated_at, + custom_field_options: custom_field_options ?? [], + })), + ), + ), + ), + }); + +export const makeTicketForms = (client: ZendeskClientService) => + Resource.entity({ + name: "ticket_forms", + rowSchema: TicketFormSchema, + key: "id", + version: "version", + ...listSources( + listAll(client, { + path: "/ticket_forms", + key: "ticket_forms", + item: TicketFormObjectSchema, + }).pipe(Effect.map((forms) => forms.map((form) => ({ ...form, version: form.updated_at })))), + ), + }); + +export const makeCustomStatuses = (client: ZendeskClientService) => + Resource.entity({ + name: "custom_statuses", + rowSchema: CustomStatusSchema, + key: "id", + version: "version", + ...listSources( + // It has no cursor paging and returns everything at once. + listAll(client, { + path: "/custom_statuses", + key: "custom_statuses", + item: CustomStatusObjectSchema, + params: {}, + }).pipe( + Effect.map((statuses) => + statuses.map((status) => ({ ...status, version: status.updated_at })), + ), + ), + ), + }); + +export const makeUserFields = (client: ZendeskClientService) => + Resource.entity({ + name: "user_fields", + rowSchema: UserFieldSchema, + key: "id", + version: "version", + ...listSources( + listAll(client, { + path: "/user_fields", + key: "user_fields", + item: UserFieldObjectSchema, + }).pipe( + Effect.map((fields) => + fields.map(({ custom_field_options, ...rest }) => ({ + ...rest, + version: rest.updated_at, + custom_field_options: custom_field_options ?? [], + })), + ), + ), + ), + }); + +export const makeOrganizationFields = (client: ZendeskClientService) => + Resource.entity({ + name: "organization_fields", + rowSchema: OrganizationFieldSchema, + key: "id", + version: "version", + ...listSources( + listAll(client, { + path: "/organization_fields", + key: "organization_fields", + item: OrganizationFieldObjectSchema, + }).pipe( + Effect.map((fields) => + fields.map(({ custom_field_options, ...rest }) => ({ + ...rest, + version: rest.updated_at, + custom_field_options: custom_field_options ?? [], + })), + ), + ), + ), + }); + +export const makeSlaPolicies = (client: ZendeskClientService) => + Resource.entity({ + name: "sla_policies", + rowSchema: SlaPolicySchema, + key: "id", + version: "version", + ...listSources( + // It has no cursor paging and returns everything at once. + listAll(client, { + path: "/slas/policies", + key: "sla_policies", + item: SlaPolicyObjectSchema, + params: {}, + }).pipe( + Effect.map((policies) => + policies.map((policy) => ({ ...policy, version: policy.updated_at })), + ), + ), + ), + }); + +export const makeSchedules = (client: ZendeskClientService) => + Resource.entity({ + name: "schedules", + rowSchema: ScheduleSchema, + key: "id", + version: "version", + ...listSources( + Effect.gen(function* () { + const schedules = yield* listAll(client, { + path: "/business_hours/schedules", + key: "schedules", + item: ScheduleObjectSchema, + params: {}, + }); + const version = yield* DateTime.nowAsDate; + // Accounts have a few schedules, so read each one's holidays. + return yield* Effect.forEach(schedules, (schedule) => + listAll(client, { + path: `/business_hours/schedules/${schedule.id}/holidays`, + key: "holidays", + item: HolidaySchema, + params: {}, + }).pipe(Effect.map((holidays) => ({ ...schedule, version, holidays }))), + ); + }), + ), + }); + +export const makeCustomRoles = (client: ZendeskClientService) => + Resource.entity({ + name: "custom_roles", + rowSchema: CustomRoleSchema, + key: "id", + version: "version", + ...listSources( + // It has no cursor paging and returns everything at once. + listAll(client, { + path: "/custom_roles", + key: "custom_roles", + item: CustomRoleObjectSchema, + params: {}, + }).pipe(Effect.map((roles) => roles.map((role) => ({ ...role, version: role.updated_at })))), + ), + }); + +export const makeMacros = (client: ZendeskClientService) => + Resource.entity({ + name: "macros", + rowSchema: MacroSchema, + key: "id", + version: "version", + ...listSources( + listAll(client, { path: "/macros", key: "macros", item: MacroObjectSchema }).pipe( + Effect.map((macros) => macros.map((macro) => ({ ...macro, version: macro.updated_at }))), + ), + ), + }); diff --git a/connectors/producer-zendesk/src/resources/memberships.ts b/connectors/producer-zendesk/src/resources/memberships.ts new file mode 100644 index 00000000..62684509 --- /dev/null +++ b/connectors/producer-zendesk/src/resources/memberships.ts @@ -0,0 +1,96 @@ +import { ConnectorError, Cursor, Fetch, Resource } from "@useairfoil/connector-kit"; +import { DateTime, Effect, Option, Schema } from "effect"; + +import type { ZendeskClientService } from "../client/client"; + +import { + GroupMembershipObjectSchema, + GroupMembershipSchema, + OrganizationMembershipObjectSchema, + OrganizationMembershipSchema, +} from "../schemas/memberships"; +import { hourly, listAll } from "./pages"; + +/** IDs seen by the last read. The first read has none. */ +const SeenSchema = Schema.fromJsonString(Schema.Struct({ ids: Schema.Array(Schema.String) })); + +/** + * Zendesk drops a membership from its list once it's removed. So each read + * sends a delete for any ID the last read had and this one doesn't. + * + * There's no backfill. The first read runs at startup and writes every + * membership. A separate backfill could write one that's removed before that + * read, and it would never get its delete. + */ +const membershipSources = ( + read: Effect.Effect, ConnectorError>, +) => ({ + check: read.pipe(Effect.asVoid), + changes: Fetch.changes({ + cursor: Cursor.string(), + interval: hourly, + fetch: ({ cursor }) => + Effect.gen(function* () { + const rows = yield* read; + const now = yield* DateTime.nowAsDate; + const seen = Schema.decodeUnknownOption(SeenSchema)(String(cursor)).pipe( + Option.match({ onNone: () => [], onSome: ({ ids }) => ids }), + ); + const ids = rows.map((row) => String(row.id)); + const current = new Set(ids); + const removed = seen + .filter((id) => !current.has(id)) + .map((id) => ({ id: BigInt(id), version: now, _deleted: true })); + return { + rows: [...rows, ...removed], + cursor: yield* Schema.encodeEffect(SeenSchema)({ ids }).pipe( + Effect.mapError( + (cause) => + new ConnectorError({ + message: "Could not encode Zendesk memberships cursor", + cause, + }), + ), + ), + }; + }), + }), +}); + +export const makeGroupMemberships = (client: ZendeskClientService) => + Resource.entity({ + name: "group_memberships", + rowSchema: GroupMembershipSchema, + key: "id", + version: "version", + ...membershipSources( + listAll(client, { + path: "/group_memberships", + key: "group_memberships", + item: GroupMembershipObjectSchema, + }).pipe( + Effect.map((memberships) => + memberships.map((membership) => ({ ...membership, version: membership.updated_at })), + ), + ), + ), + }); + +export const makeOrganizationMemberships = (client: ZendeskClientService) => + Resource.entity({ + name: "organization_memberships", + rowSchema: OrganizationMembershipSchema, + key: "id", + version: "version", + ...membershipSources( + listAll(client, { + path: "/organization_memberships", + key: "organization_memberships", + item: OrganizationMembershipObjectSchema, + }).pipe( + Effect.map((memberships) => + memberships.map((membership) => ({ ...membership, version: membership.updated_at })), + ), + ), + ), + }); diff --git a/connectors/producer-zendesk/src/resources/organizations.ts b/connectors/producer-zendesk/src/resources/organizations.ts new file mode 100644 index 00000000..05ad302c --- /dev/null +++ b/connectors/producer-zendesk/src/resources/organizations.ts @@ -0,0 +1,40 @@ +import { Resource } from "@useairfoil/connector-kit"; +import { Effect, Schema } from "effect"; + +import type { ZendeskClientService } from "../client/client"; + +import { + type Organization, + type OrganizationObject, + OrganizationObjectSchema, + OrganizationSchema, +} from "../schemas/organizations"; +import { timeExport } from "./exports"; + +const OrganizationPageSchema = Schema.Struct({ + organizations: Schema.Array(OrganizationObjectSchema), + end_time: Schema.NullOr(Schema.Number), + end_of_stream: Schema.Boolean, +}); + +// Zendesk can't restore a deleted organization, so other rows leave +// `_deleted` out. +const toRow = ({ deleted_at, ...rest }: OrganizationObject): Organization => ({ + ...rest, + version: rest.updated_at, + ...(deleted_at === null ? {} : { _deleted: true }), +}); + +export const makeOrganizations = (client: ZendeskClientService) => + Resource.entity({ + name: "organizations", + rowSchema: OrganizationSchema, + key: "id", + version: "version", + ...timeExport({ + client, + path: "/incremental/organizations", + schema: OrganizationPageSchema, + rows: (page) => Effect.succeed(page.organizations.map(toRow)), + }), + }); diff --git a/connectors/producer-zendesk/src/resources/pages.ts b/connectors/producer-zendesk/src/resources/pages.ts new file mode 100644 index 00000000..d92f27e8 --- /dev/null +++ b/connectors/producer-zendesk/src/resources/pages.ts @@ -0,0 +1,78 @@ +import { type ConnectorError, Cursor, Fetch } from "@useairfoil/connector-kit"; +import { DateTime, Duration, Effect, Option, Schema, Stream } from "effect"; + +import type { ZendeskClientService } from "../client/client"; + +export const hourly = Duration.hours(1); + +export const pageSize = { "page[size]": "100" }; + +type ListOptions = { + readonly path: string; + /** The response key that holds the items, such as `groups`. */ + readonly key: string; + readonly item: Schema.Decoder; + readonly params?: Readonly>; + /** A `404` gives no items, such as the comments of a deleted ticket. */ + readonly emptyIfMissing?: boolean; +}; + +export const readPage = ( + client: ZendeskClientService, + options: ListOptions, + after: Option.Option = Option.none(), +) => { + const schema = Schema.Struct({ + items: Schema.Array(options.item), + meta: Schema.optional( + Schema.Struct({ has_more: Schema.Boolean, after_cursor: Schema.NullOr(Schema.String) }), + ), + }).pipe(Schema.encodeKeys({ items: options.key })); + const params = { + ...(options.params ?? pageSize), + ...Option.match(after, { + onNone: () => ({}), + onSome: (cursor) => ({ "page[after]": cursor }), + }), + }; + const page = options.emptyIfMissing + ? client + .find(schema, options.path, params) + .pipe(Effect.map(Option.getOrElse(() => ({ items: [], meta: undefined })))) + : client.get(schema, options.path, params); + return page.pipe( + Effect.map(({ items, meta }) => ({ + items, + next: meta?.has_more ? Option.fromNullishOr(meta.after_cursor) : Option.none(), + })), + ); +}; + +export const listAll = ( + client: ZendeskClientService, + options: ListOptions, +): Effect.Effect, ConnectorError> => + Stream.paginate(Option.none(), (after) => + readPage(client, options, after).pipe( + Effect.map(({ items, next }) => [items, Option.map(next, Option.some)] as const), + ), + ).pipe(Stream.runCollect); + +export const listSources = ( + read: Effect.Effect, ConnectorError>, +) => ({ + check: read.pipe(Effect.asVoid), + backfill: Fetch.page({ + pageCursor: Cursor.string(), + cutoff: Cursor.isoDateTime(), + fetch: () => read.pipe(Effect.map((rows) => ({ rows, hasMore: false }))), + }), + changes: Fetch.changes({ + cursor: Cursor.string(), + interval: hourly, + fetch: () => + Effect.all([read, DateTime.now]).pipe( + Effect.map(([rows, now]) => ({ rows, cursor: DateTime.formatIso(now) })), + ), + }), +}); diff --git a/connectors/producer-zendesk/src/resources/satisfaction-ratings.ts b/connectors/producer-zendesk/src/resources/satisfaction-ratings.ts new file mode 100644 index 00000000..8d197af7 --- /dev/null +++ b/connectors/producer-zendesk/src/resources/satisfaction-ratings.ts @@ -0,0 +1,72 @@ +import { Cursor, Fetch, Resource } from "@useairfoil/connector-kit"; +import { DateTime, Duration, Effect, Option } from "effect"; + +import type { ZendeskClientService } from "../client/client"; + +import { + type SatisfactionRating, + type SatisfactionRatingObject, + SatisfactionRatingObjectSchema, + SatisfactionRatingSchema, +} from "../schemas/satisfaction"; +import { hourly, listAll, pageSize, readPage } from "./pages"; + +const list = { + path: "/satisfaction_ratings", + key: "satisfaction_ratings", + item: SatisfactionRatingObjectSchema, +}; +// Allow for clock drift. +const overlap = Duration.minutes(10); + +const toRow = (rating: SatisfactionRatingObject): SatisfactionRating => ({ + ...rating, + version: rating.updated_at, + reason: rating.reason ?? null, + reason_id: rating.reason_id ?? null, +}); + +// A changed score is a new rating, so reading from the last run is enough. +export const makeSatisfactionRatings = (client: ZendeskClientService) => + Resource.entity({ + name: "satisfaction_ratings", + rowSchema: SatisfactionRatingSchema, + key: "id", + version: "version", + + check: readPage(client, { ...list, params: { "page[size]": "1" } }).pipe(Effect.asVoid), + backfill: Fetch.page({ + pageCursor: Cursor.string(), + cutoff: Cursor.isoDateTime(), + fetch: ({ pageCursor }) => + readPage(client, list, Option.fromNullishOr(pageCursor).pipe(Option.map(String))).pipe( + Effect.map(({ items, next }) => + Option.match(next, { + onNone: () => ({ rows: items.map(toRow), hasMore: false }), + onSome: (cursor) => ({ + rows: items.map(toRow), + hasMore: true, + nextPageCursor: cursor, + }), + }), + ), + ), + }), + changes: Fetch.changes({ + cursor: Cursor.isoDateTime(), + interval: hourly, + fetch: ({ cursor }) => + Effect.gen(function* () { + const now = yield* DateTime.now; + const from = DateTime.subtractDuration(DateTime.makeUnsafe(String(cursor)), overlap); + const ratings = yield* listAll(client, { + ...list, + params: { + ...pageSize, + start_time: String(Math.floor(DateTime.toEpochMillis(from) / 1000)), + }, + }); + return { rows: ratings.map(toRow), cursor: DateTime.formatIso(now) }; + }), + }), + }); diff --git a/connectors/producer-zendesk/src/resources/talk.ts b/connectors/producer-zendesk/src/resources/talk.ts new file mode 100644 index 00000000..9b929fd6 --- /dev/null +++ b/connectors/producer-zendesk/src/resources/talk.ts @@ -0,0 +1,38 @@ +import { Resource } from "@useairfoil/connector-kit"; +import { DateTime, Effect } from "effect"; + +import type { ZendeskClientService } from "../client/client"; + +import { type TalkLine, TalkLineObjectSchema, TalkLineSchema } from "../schemas/talk"; +import { listAll, listSources } from "./pages"; + +export const makeTalkLines = (client: ZendeskClientService) => + Resource.entity({ + name: "talk_lines", + rowSchema: TalkLineSchema, + key: "id", + version: "version", + ...listSources( + Effect.gen(function* () { + // It has no cursor paging. Accounts have a few lines. + const lines = yield* listAll(client, { + path: "/channels/voice/lines", + key: "lines", + item: TalkLineObjectSchema, + params: {}, + }); + const version = yield* DateTime.nowAsDate; + return lines.map( + (line): TalkLine => ({ + ...line, + version, + brand_id: line.brand_id ?? null, + number: line.number ?? null, + display_number: line.display_number ?? null, + country_code: line.country_code ?? null, + toll_free: line.toll_free ?? null, + }), + ); + }), + ), + }); diff --git a/connectors/producer-zendesk/src/resources/ticket-comments.ts b/connectors/producer-zendesk/src/resources/ticket-comments.ts new file mode 100644 index 00000000..3fbe9253 --- /dev/null +++ b/connectors/producer-zendesk/src/resources/ticket-comments.ts @@ -0,0 +1,76 @@ +import { ConnectorError, Resource } from "@useairfoil/connector-kit"; +import { Effect, Schema } from "effect"; + +import type { ZendeskClientService } from "../client/client"; + +import { + CommentObjectSchema, + type CommentObject, + type TicketComment, + TicketCommentSchema, + type TicketEvent, + TicketEventSchema, + isCommentEvent, + isRedactionEvent, +} from "../schemas/comments"; +import { timeExport } from "./exports"; +import { listAll } from "./pages"; + +const TicketEventPageSchema = Schema.Struct({ + ticket_events: Schema.Array(TicketEventSchema), + end_time: Schema.NullOr(Schema.Number), + end_of_stream: Schema.Boolean, +}); + +const toRow = (comment: CommentObject, event: TicketEvent): TicketComment => ({ + ...comment, + version: event.created_at, + ticket_id: event.ticket_id, +}); + +const decodeComment = (value: unknown) => + Schema.decodeUnknownEffect(CommentObjectSchema)(value).pipe( + Effect.mapError( + (cause) => new ConnectorError({ message: "Zendesk comment event does not decode", cause }), + ), + ); + +const rowsOf = (client: ZendeskClientService, events: ReadonlyArray) => + Effect.gen(function* () { + const added = yield* Effect.forEach(events, (event) => + Effect.forEach(event.child_events.filter(isCommentEvent), (child) => + decodeComment(child).pipe(Effect.map((comment) => toRow(comment, event))), + ), + ); + // Redaction events have no comment body. Read each ticket once. + const redacted = new Map( + events + .filter((event) => event.child_events.some(isRedactionEvent)) + .map((event) => [event.ticket_id, event]), + ); + const reread = yield* Effect.forEach(redacted.values(), (event) => + listAll(client, { + path: `/tickets/${event.ticket_id}/comments`, + key: "comments", + item: CommentObjectSchema, + // A deleted ticket returns 404. Its comments stay as they were. + emptyIfMissing: true, + }).pipe(Effect.map((comments) => comments.map((comment) => toRow(comment, event)))), + ); + return [...added, ...reread].flat(); + }); + +export const makeTicketComments = (client: ZendeskClientService) => + Resource.entity({ + name: "ticket_comments", + rowSchema: TicketCommentSchema, + key: "id", + version: "version", + ...timeExport({ + client, + path: "/incremental/ticket_events", + schema: TicketEventPageSchema, + params: { include: "comment_events" }, + rows: (page) => rowsOf(client, page.ticket_events), + }), + }); diff --git a/connectors/producer-zendesk/src/resources/ticket-events.ts b/connectors/producer-zendesk/src/resources/ticket-events.ts new file mode 100644 index 00000000..ab6cc1f9 --- /dev/null +++ b/connectors/producer-zendesk/src/resources/ticket-events.ts @@ -0,0 +1,131 @@ +import { ConnectorError, Resource } from "@useairfoil/connector-kit"; +import { Array as Arr, Effect, Option, Predicate, Schema } from "effect"; + +import type { ZendeskClientService } from "../client/client"; + +import { asText } from "../schemas/shared"; +import { + type FieldChangeEvent, + FieldChangeEventSchema, + type TicketAudit, + TicketAuditSchema, + type TicketFieldChange, + TicketFieldChangeSchema, + type TicketMetricEvent, + type TicketMetricEventObject, + TicketMetricEventObjectSchema, + TicketMetricEventSchema, + isFieldChangeEvent, +} from "../schemas/ticket-events"; +import { timeExport } from "./exports"; + +const TicketAuditPageSchema = Schema.Struct({ + ticket_events: Schema.Array(TicketAuditSchema), + end_time: Schema.NullOr(Schema.Number), + end_of_stream: Schema.Boolean, +}); + +// Keys that aren't the changed field. `added_tags` and `removed_tags` come with `tags`. +const eventKeys = new Set([ + "id", + "via", + "via_reference_id", + "event_type", + "previous_value", + "rel", + "revision_id", + "added_tags", + "removed_tags", +]); + +const decodeChange = (value: unknown) => + Schema.decodeUnknownEffect(FieldChangeEventSchema)(value).pipe( + Effect.mapError( + (cause) => + new ConnectorError({ message: "Zendesk ticket change event does not decode", cause }), + ), + ); + +// Custom fields come as `custom_ticket_fields: { [fieldId]: value }`. +const changedField = (event: FieldChangeEvent) => + Arr.findFirst(Object.entries(event), ([key]) => !eventKeys.has(key)).pipe( + Option.flatMap(([key, value]) => + key === "custom_ticket_fields" && Predicate.isObject(value) + ? Arr.head(Object.entries(value)) + : Option.some([key, value] as const), + ), + ); + +const toChanges = (audit: TicketAudit) => + Effect.forEach(audit.child_events.filter(isFieldChangeEvent), (child) => + decodeChange(child).pipe( + Effect.map((event) => + Option.toArray(changedField(event)).map( + ([name, value]): TicketFieldChange => ({ + id: event.id, + version: audit.created_at, + ticket_id: audit.ticket_id, + updater_id: audit.updater_id, + event_type: event.event_type, + field_name: name, + value: asText(value), + previous_value: event.previous_value ?? null, + via: event.via, + }), + ), + ), + ), + ).pipe(Effect.map((changes) => changes.flat())); + +export const makeTicketFieldHistory = (client: ZendeskClientService) => + Resource.entity({ + name: "ticket_field_history", + rowSchema: TicketFieldChangeSchema, + key: "id", + version: "version", + ...timeExport({ + client, + path: "/incremental/ticket_events", + schema: TicketAuditPageSchema, + rows: (page) => + Effect.forEach(page.ticket_events, toChanges).pipe(Effect.map((rows) => rows.flat())), + }), + }); + +const TicketMetricEventPageSchema = Schema.Struct({ + ticket_metric_events: Schema.Array(TicketMetricEventObjectSchema), + end_time: Schema.NullOr(Schema.Number), + end_of_stream: Schema.Boolean, +}); + +// `deleted` is set on the events of a deleted ticket. Tickets can be restored, +// so other rows send `_deleted: false`. +const toMetricEvent = ({ + deleted, + sla, + status, + ...event +}: TicketMetricEventObject): TicketMetricEvent => ({ + ...event, + version: event.time, + _deleted: deleted, + sla_policy_id: sla?.policy.id ?? null, + sla_target_in_seconds: sla?.target_in_seconds ?? null, + sla_business_hours: sla?.business_hours ?? null, + status_calendar: status?.calendar ?? null, + status_business: status?.business ?? null, +}); + +export const makeTicketMetricEvents = (client: ZendeskClientService) => + Resource.entity({ + name: "ticket_metric_events", + rowSchema: TicketMetricEventSchema, + key: "id", + version: "version", + ...timeExport({ + client, + path: "/incremental/ticket_metric_events", + schema: TicketMetricEventPageSchema, + rows: (page) => Effect.succeed(page.ticket_metric_events.map(toMetricEvent)), + }), + }); diff --git a/connectors/producer-zendesk/src/resources/tickets.ts b/connectors/producer-zendesk/src/resources/tickets.ts new file mode 100644 index 00000000..77bd7942 --- /dev/null +++ b/connectors/producer-zendesk/src/resources/tickets.ts @@ -0,0 +1,50 @@ +import { Resource } from "@useairfoil/connector-kit"; +import { Effect, Schema, Struct } from "effect"; + +import type { ZendeskClientService } from "../client/client"; + +import { + type MetricSet, + MetricSetSchema, + type Ticket, + type TicketObject, + TicketObjectSchema, + TicketSchema, +} from "../schemas/tickets"; +import { cursorExport } from "./exports"; + +const TicketPageSchema = Schema.Struct({ + tickets: Schema.Array(TicketObjectSchema), + metric_sets: Schema.optional(Schema.Array(MetricSetSchema)), + after_cursor: Schema.NullOr(Schema.String), + end_of_stream: Schema.Boolean, +}); + +// Zendesk can restore a deleted ticket, so other rows send `_deleted: false`. +const toRow = ( + { generated_timestamp, ...rest }: TicketObject, + metrics: MetricSet | undefined, +): Ticket => ({ + ...rest, + version: generated_timestamp, + _deleted: rest.status === "deleted", + metrics: metrics === undefined ? null : Struct.omit(metrics, ["ticket_id"]), +}); + +export const makeTickets = (client: ZendeskClientService) => + Resource.entity({ + name: "tickets", + rowSchema: TicketSchema, + key: "id", + version: "version", + ...cursorExport({ + client, + path: "/incremental/tickets/cursor", + schema: TicketPageSchema, + params: { include: "metric_sets" }, + rows: (page) => { + const metrics = new Map((page.metric_sets ?? []).map((set) => [set.ticket_id, set])); + return Effect.succeed(page.tickets.map((ticket) => toRow(ticket, metrics.get(ticket.id)))); + }, + }), + }); diff --git a/connectors/producer-zendesk/src/resources/users.ts b/connectors/producer-zendesk/src/resources/users.ts new file mode 100644 index 00000000..f49304be --- /dev/null +++ b/connectors/producer-zendesk/src/resources/users.ts @@ -0,0 +1,53 @@ +import { Resource } from "@useairfoil/connector-kit"; +import { Array as Arr, Effect, Schema, Struct } from "effect"; + +import type { ZendeskClientService } from "../client/client"; + +import { + type IdentityObject, + IdentityObjectSchema, + type User, + type UserObject, + UserObjectSchema, + UserSchema, +} from "../schemas/users"; +import { cursorExport } from "./exports"; + +const UserPageSchema = Schema.Struct({ + users: Schema.Array(UserObjectSchema), + identities: Schema.Array(IdentityObjectSchema), + after_cursor: Schema.NullOr(Schema.String), + end_of_stream: Schema.Boolean, +}); + +// Zendesk can't restore a deleted user, so other rows leave `_deleted` out. +const toRow = + (identities: Readonly>>) => + ({ active, ...rest }: UserObject): User => ({ + ...rest, + version: rest.updated_at, + identities: (identities[String(rest.id)] ?? []).map((identity) => + Struct.omit(identity, ["user_id"]), + ), + ...(active ? {} : { _deleted: true }), + }); + +export const makeUsers = (client: ZendeskClientService) => + Resource.entity({ + name: "users", + rowSchema: UserSchema, + key: "id", + version: "version", + ...cursorExport({ + client, + path: "/incremental/users/cursor", + schema: UserPageSchema, + params: { include: "identities" }, + rows: (page) => + Effect.succeed( + page.users.map( + toRow(Arr.groupBy(page.identities, (identity) => String(identity.user_id))), + ), + ), + }), + }); diff --git a/connectors/producer-zendesk/src/sandbox.ts b/connectors/producer-zendesk/src/sandbox.ts new file mode 100644 index 00000000..461d4a69 --- /dev/null +++ b/connectors/producer-zendesk/src/sandbox.ts @@ -0,0 +1,35 @@ +import { + ConnectorApp, + Ingestor, + RuntimeConfig, + StateStore, + Telemetry, +} from "@useairfoil/connector-kit"; +import { Effect, Layer, Logger } from "effect"; +import { Command } from "effect/cli"; + +import { ZendeskConnector } from "./index"; + +const ConnectorLayer = ZendeskConnector.layerConfig(ZendeskConnector.ZendeskConfigDef.config); + +const TelemetryLayer = Layer.mergeAll(Telemetry.layerOtlp(), Telemetry.layerMetricsConsoleDump()); + +export const sandboxCommand = Command.make("sandbox", {}, () => + Effect.gen(function* () { + const port = yield* RuntimeConfig.httpPort; + const entrypoint = yield* ZendeskConnector.ZendeskConnector; + + return yield* ConnectorApp.start(entrypoint, { port }); + }).pipe( + Effect.annotateLogs({ component: "zendesk" }), + Effect.provide( + Layer.mergeAll( + StateStore.layerMemory, + Ingestor.layerConsole, + ConnectorLayer, + Logger.layer([Logger.consolePretty()]), + TelemetryLayer, + ), + ), + ), +).pipe(Command.withDescription("Run the connector locally and log ingested data")); diff --git a/connectors/producer-zendesk/src/schemas/comments.ts b/connectors/producer-zendesk/src/schemas/comments.ts new file mode 100644 index 00000000..50f41de5 --- /dev/null +++ b/connectors/producer-zendesk/src/schemas/comments.ts @@ -0,0 +1,54 @@ +import { Schema, Struct } from "effect"; + +import { Long, Timestamp, field, list } from "./shared"; + +export const TicketCommentSchema = Schema.Struct({ + id: Long.pipe(field(1, "Comment ID.")), + version: Schema.Date.pipe(field(2, "Time of the ticket update that changed the comment last.")), + ticket_id: Long.pipe(field(3, "Ticket the comment is on.")), + type: Schema.String.pipe(field(4, "Comment or VoiceComment.")), + author_id: Long.pipe(field(5, "User who wrote the comment.")), + public: Schema.Boolean.pipe( + field(6, "Whether the requester can see it. False for internal notes."), + ), + created_at: Timestamp.pipe(field(7, "Time the comment was added.")), + via: Schema.Struct({ + channel: Schema.String.pipe(field(101, "Channel, such as email, web, or api.")), + }).pipe(field(8, "How the comment was added.")), + body: Schema.String.pipe(field(9, "Comment text. Redacted parts are ▇.")), + attachments: list( + 102, + Schema.Struct({ + id: Long.pipe(field(103, "Attachment ID.")), + file_name: Schema.String.pipe(field(104, "File name.")), + content_type: Schema.String.pipe(field(105, "MIME type.")), + size: Long.pipe(field(106, "Size in bytes.")), + }), + ).pipe(field(10, "Attached files. Only their details, not the files.")), +}).annotate({ description: "Comments and internal notes on Zendesk tickets." }); + +export type TicketComment = Schema.Schema.Type; + +export const CommentObjectSchema = TicketCommentSchema.mapFields((fields) => + Struct.omit(fields, ["version", "ticket_id"]), +); + +export type CommentObject = Schema.Schema.Type; + +export const isCommentEvent = Schema.is( + Schema.Struct({ event_type: Schema.Literals(["Comment", "VoiceComment"]) }), +); + +export const isRedactionEvent = Schema.is( + Schema.Struct({ + event_type: Schema.Literals(["CommentRedactionEvent", "AttachmentRedactionEvent"]), + }), +); + +export const TicketEventSchema = Schema.Struct({ + ticket_id: Long, + created_at: Timestamp, + child_events: Schema.Array(Schema.Unknown), +}); + +export type TicketEvent = Schema.Schema.Type; diff --git a/connectors/producer-zendesk/src/schemas/csat.ts b/connectors/producer-zendesk/src/schemas/csat.ts new file mode 100644 index 00000000..1441e652 --- /dev/null +++ b/connectors/producer-zendesk/src/schemas/csat.ts @@ -0,0 +1,121 @@ +import { Schema } from "effect"; + +import { Long, LongFromString, Timestamp, field, list } from "./shared"; + +const AnswerSchema = Schema.Struct({ + question_id: Schema.String.pipe(field(102, "Question ID in the survey.")), + question_type: Schema.String.pipe( + field(103, "Question type, such as rating_scale_numeric or open_ended."), + ), + type: Schema.String.pipe( + field(104, "Answer type: rating_scale, closed_ended, open_ended, or skipped."), + ), + rating: Schema.NullOr(Long).pipe(field(105, "Rating picked, for a rating question.")), + rating_category: Schema.NullOr(Schema.String).pipe( + field(106, "bad, neutral, or good, for a rating question."), + ), + value: Schema.NullOr(Schema.String).pipe(field(107, "Text written, for an open question.")), + option_ids: list(108, Schema.String).pipe(field(109, "Options picked, for a choice question.")), + updated_at: Timestamp.pipe(field(110, "Time the answer was last changed.")), +}); + +export const SurveyResponseSchema = Schema.Struct({ + id: Schema.String.pipe(field(1, "Survey response ID.")), + version: Schema.Date.pipe(field(2, "Time the latest answer was changed.")), + ticket_id: Schema.NullOr(Long).pipe(field(3, "Ticket the survey was about.")), + responder_id: Long.pipe(field(4, "User who answered.")), + survey_id: Schema.String.pipe(field(5, "Survey ID.")), + survey_version: Long.pipe(field(6, "Survey version answered.")), + rating: Schema.NullOr(Long).pipe(field(7, "Customer satisfaction rating, such as 1 to 5.")), + rating_category: Schema.NullOr(Schema.String).pipe( + field(8, "Customer satisfaction category: bad, neutral, or good."), + ), + answers: list(101, AnswerSchema).pipe(field(9, "Every answer in the response.")), + expires_at: Timestamp.pipe(field(10, "Time after which the answers can't change.")), +}).annotate({ description: "Answers to Zendesk CSAT surveys. Unanswered surveys are left out." }); + +export type SurveyResponse = Schema.Schema.Type; + +export const SurveyResponseObjectSchema = Schema.Struct({ + id: Schema.String, + expires_at: Timestamp, + responder_id: LongFromString, + subjects: Schema.Array(Schema.Struct({ id: Schema.String, type: Schema.String })), + survey: Schema.Struct({ id: Schema.String, version: Long }), + answers: Schema.Array( + Schema.Struct({ + type: Schema.String, + question: Schema.Struct({ + id: Schema.String, + type: Schema.String, + sub_type: Schema.optional(Schema.String), + }), + rating: Schema.optional(Long), + rating_category: Schema.optional(Schema.String), + value: Schema.optional(Schema.String), + selections: Schema.optional(Schema.Array(Schema.Struct({ option_id: Schema.String }))), + updated_at: Timestamp, + }), + ), +}); + +export type SurveyResponseObject = Schema.Schema.Type; + +const Text = Schema.Struct({ value: Schema.String }); + +export const CsatSurveySchema = Schema.Struct({ + id: Schema.String.pipe(field(1, "Survey ID.")), + version: Schema.Date.pipe(field(2, "Time Zendesk last updated the survey.")), + survey_version: Long.pipe(field(3, "Current survey version.")), + state: Schema.String.pipe(field(4, "enabled or disabled.")), + created_at: Timestamp.pipe(field(5, "Time the survey was created.")), + updated_at: Timestamp.pipe(field(6, "Time the survey was last updated.")), + questions: list( + 101, + Schema.Struct({ + id: Schema.String.pipe(field(102, "Question ID, as in `survey_responses.answers`.")), + type: Schema.String.pipe(field(103, "Question type.")), + sub_type: Schema.NullOr(Schema.String).pipe( + field(104, "customer_satisfaction for the main rating question."), + ), + headline: Schema.String.pipe(field(105, "Question text.")), + options: list( + 106, + Schema.Struct({ + id: Schema.NullOr(Schema.String).pipe(field(107, "Option ID, for a choice question.")), + rating: Schema.NullOr(Long).pipe(field(108, "Rating, for a rating question.")), + label: Schema.String.pipe(field(109, "Option text. Can be empty.")), + }), + ).pipe(field(110, "Options of the question.")), + }), + ).pipe(field(7, "Questions in the current version.")), +}).annotate({ description: "Zendesk CSAT surveys. Names the IDs in `survey_responses`." }); + +export type CsatSurvey = Schema.Schema.Type; + +export const CsatSurveyObjectSchema = Schema.Struct({ + id: Schema.String, + version: Long, + state: Schema.String, + created_at: Timestamp, + updated_at: Timestamp, + questions: Schema.Array( + Schema.Struct({ + id: Schema.String, + type: Schema.String, + sub_type: Schema.optional(Schema.String), + headline: Text, + options: Schema.optional( + Schema.Array( + Schema.Struct({ + id: Schema.optional(Schema.String), + rating: Schema.optional(Long), + label: Text, + }), + ), + ), + }), + ), +}); + +export type CsatSurveyObject = Schema.Schema.Type; diff --git a/connectors/producer-zendesk/src/schemas/help-center.ts b/connectors/producer-zendesk/src/schemas/help-center.ts new file mode 100644 index 00000000..9c9ec31d --- /dev/null +++ b/connectors/producer-zendesk/src/schemas/help-center.ts @@ -0,0 +1,85 @@ +import { Schema, Struct } from "effect"; + +import { Long, Timestamp, field, list, version } from "./shared"; + +const common = (object: string) => ({ + id: Long.pipe(field(1, `${object} ID.`)), + version: version(2, object.toLowerCase()), + created_at: Timestamp.pipe(field(3, `Time the ${object.toLowerCase()} was created.`)), + updated_at: Timestamp.pipe(field(4, `Time the ${object.toLowerCase()} was last updated.`)), + html_url: Schema.String.pipe(field(5, `Web address of the ${object.toLowerCase()}.`)), +}); + +export const ArticleSchema = Schema.Struct({ + ...common("Article"), + title: Schema.String.pipe(field(6, "Article title.")), + body: Schema.NullOr(Schema.String).pipe(field(7, "Article body, as HTML.")), + locale: Schema.String.pipe(field(8, "Locale of this version, such as en-us.")), + source_locale: Schema.String.pipe(field(9, "Locale the article was written in.")), + section_id: Long.pipe(field(10, "Section the article is in.")), + author_id: Long.pipe(field(11, "User who wrote the article.")), + draft: Schema.Boolean.pipe(field(12, "Whether the article is a draft.")), + promoted: Schema.Boolean.pipe(field(13, "Whether the article is promoted.")), + position: Long.pipe(field(14, "Position in its section.")), + vote_sum: Long.pipe(field(15, "Up votes minus down votes.")), + vote_count: Long.pipe(field(16, "Number of votes.")), + label_names: list(101, Schema.String).pipe(field(17, "Labels.")), + edited_at: Timestamp.pipe(field(18, "Time the text was last edited.")), +}).annotate({ description: "Zendesk Help Center articles." }); + +export const SectionSchema = Schema.Struct({ + ...common("Section"), + name: Schema.String.pipe(field(6, "Section name.")), + description: Schema.NullOr(Schema.String).pipe(field(7, "Section description.")), + locale: Schema.String.pipe(field(8, "Locale, such as en-us.")), + category_id: Long.pipe(field(9, "Category the section is in.")), + parent_section_id: Schema.NullOr(Long).pipe(field(10, "Parent section, if nested.")), + position: Long.pipe(field(11, "Position in its category.")), +}).annotate({ description: "Zendesk Help Center sections." }); + +export const CategorySchema = Schema.Struct({ + ...common("Category"), + name: Schema.String.pipe(field(6, "Category name.")), + description: Schema.NullOr(Schema.String).pipe(field(7, "Category description.")), + locale: Schema.String.pipe(field(8, "Locale, such as en-us.")), + position: Long.pipe(field(9, "Position in the Help Center.")), +}).annotate({ description: "Zendesk Help Center categories." }); + +export const CommunityPostSchema = Schema.Struct({ + ...common("Post"), + title: Schema.String.pipe(field(6, "Post title.")), + details: Schema.NullOr(Schema.String).pipe(field(7, "Post text, as HTML.")), + author_id: Long.pipe(field(8, "User who wrote the post.")), + topic_id: Long.pipe(field(9, "Topic the post is in.")), + status: Schema.String.pipe(field(10, "none, planned, not_planned, completed, or answered.")), + featured: Schema.Boolean.pipe(field(11, "Whether the post is featured.")), + pinned: Schema.Boolean.pipe(field(12, "Whether the post is pinned.")), + closed: Schema.Boolean.pipe(field(13, "Whether the post is closed for comments.")), + vote_sum: Long.pipe(field(14, "Up votes minus down votes.")), + vote_count: Long.pipe(field(15, "Number of votes.")), + comment_count: Long.pipe(field(16, "Number of comments.")), + follower_count: Long.pipe(field(17, "Number of followers.")), +}).annotate({ description: "Posts in the Zendesk community." }); + +export const CommunityTopicSchema = Schema.Struct({ + ...common("Topic"), + name: Schema.String.pipe(field(6, "Topic name.")), + description: Schema.NullOr(Schema.String).pipe(field(7, "Topic description.")), + position: Long.pipe(field(8, "Position in the community.")), + follower_count: Long.pipe(field(9, "Number of followers.")), +}).annotate({ description: "Topics in the Zendesk community." }); + +export type Article = Schema.Schema.Type; +export type Section = Schema.Schema.Type; +export type Category = Schema.Schema.Type; +export type CommunityPost = Schema.Schema.Type; +export type CommunityTopic = Schema.Schema.Type; + +const objectOf = (schema: Schema.Struct) => + schema.mapFields((fields) => Struct.omit(fields, ["version"])); + +export const ArticleObjectSchema = objectOf(ArticleSchema); +export const SectionObjectSchema = objectOf(SectionSchema); +export const CategoryObjectSchema = objectOf(CategorySchema); +export const CommunityPostObjectSchema = objectOf(CommunityPostSchema); +export const CommunityTopicObjectSchema = objectOf(CommunityTopicSchema); diff --git a/connectors/producer-zendesk/src/schemas/lists.ts b/connectors/producer-zendesk/src/schemas/lists.ts new file mode 100644 index 00000000..82759753 --- /dev/null +++ b/connectors/producer-zendesk/src/schemas/lists.ts @@ -0,0 +1,208 @@ +import { Schema, Struct } from "effect"; + +import { + Json, + Long, + TextOrJson, + Timestamp, + field, + keyedCustomFields, + list, + stringMap, + version, +} from "./shared"; + +const common = (object: string) => ({ + id: Long.pipe(field(1, `${object} ID.`)), + version: version(2, object.toLowerCase()), + created_at: Timestamp.pipe(field(3, `Time the ${object.toLowerCase()} was created.`)), + updated_at: Timestamp.pipe(field(4, `Time the ${object.toLowerCase()} was last updated.`)), +}); + +export const GroupSchema = Schema.Struct({ + ...common("Group"), + name: Schema.String.pipe(field(5, "Group name.")), + description: Schema.String.pipe(field(6, "Group description.")), + default: Schema.Boolean.pipe(field(7, "Whether new tickets go to this group by default.")), + is_public: Schema.Boolean.pipe(field(8, "Whether all agents can see the group.")), +}).annotate({ description: "Zendesk agent groups." }); + +export const BrandSchema = Schema.Struct({ + ...common("Brand"), + name: Schema.String.pipe(field(5, "Brand name.")), + subdomain: Schema.String.pipe(field(6, "Brand subdomain.")), + brand_url: Schema.String.pipe(field(7, "Brand URL.")), + active: Schema.Boolean.pipe(field(8, "Whether the brand is active.")), + default: Schema.Boolean.pipe(field(9, "Whether this is the default brand.")), +}).annotate({ description: "Zendesk brands." }); + +export const TicketFieldSchema = Schema.Struct({ + ...common("Ticket field"), + type: Schema.String.pipe(field(5, "Field type, such as text, tagger, or checkbox.")), + title: Schema.String.pipe(field(6, "Field title shown to agents.")), + raw_title: Schema.String.pipe(field(7, "Title with any dynamic content placeholder.")), + active: Schema.Boolean.pipe(field(8, "Whether the field is active.")), + required: Schema.Boolean.pipe(field(9, "Whether agents must fill it to solve a ticket.")), + custom_field_options: list( + 101, + Schema.Struct({ + id: Long.pipe(field(102, "Option ID.")), + name: Schema.String.pipe(field(103, "Option name.")), + value: Schema.String.pipe(field(104, "Option value, as stored in `custom_fields`.")), + }), + ).pipe(field(10, "Options of a dropdown or multi-select field.")), +}).annotate({ + description: "Zendesk ticket fields. Names the IDs in `tickets.custom_fields`.", +}); + +export const TicketFormSchema = Schema.Struct({ + ...common("Ticket form"), + name: Schema.String.pipe(field(5, "Form name.")), + display_name: Schema.String.pipe(field(6, "Form name shown to end users.")), + active: Schema.Boolean.pipe(field(7, "Whether the form is active.")), + default: Schema.Boolean.pipe(field(8, "Whether this is the default form.")), + ticket_field_ids: list(101, Long).pipe(field(9, "Fields on the form, in order.")), +}).annotate({ description: "Zendesk ticket forms." }); + +export const CustomStatusSchema = Schema.Struct({ + ...common("Custom status"), + status_category: Schema.String.pipe( + field(5, "Status it belongs to: new, open, pending, hold, or solved."), + ), + agent_label: Schema.String.pipe(field(6, "Name shown to agents.")), + end_user_label: Schema.String.pipe(field(7, "Name shown to end users.")), + active: Schema.Boolean.pipe(field(8, "Whether the status is active.")), + default: Schema.Boolean.pipe(field(9, "Whether this is the default for its category.")), +}).annotate({ description: "Zendesk ticket statuses. Names `tickets.custom_status_id`." }); + +const fieldDefinition = (object: string) => ({ + ...common(`${object} field`), + key: Schema.String.pipe(field(5, `Key in \`${object.toLowerCase()}_fields\`.`)), + type: Schema.String.pipe(field(6, "Field type, such as text, dropdown, or checkbox.")), + title: Schema.String.pipe(field(7, "Field title.")), + active: Schema.Boolean.pipe(field(8, "Whether the field is active.")), + position: Long.pipe(field(9, "Position of the field.")), + custom_field_options: list( + 101, + Schema.Struct({ + id: Long.pipe(field(102, "Option ID.")), + name: Schema.String.pipe(field(103, "Option name.")), + value: Schema.String.pipe(field(104, "Option value.")), + }), + ).pipe(field(10, "Options of a dropdown field.")), +}); + +export const UserFieldSchema = Schema.Struct(fieldDefinition("User")).annotate({ + description: "Zendesk user fields. Names the keys in `users.user_fields`.", +}); + +export const OrganizationFieldSchema = Schema.Struct(fieldDefinition("Organization")).annotate({ + description: + "Zendesk organization fields. Names the keys in `organizations.organization_fields`.", +}); + +export const SlaPolicySchema = Schema.Struct({ + ...common("SLA policy"), + title: Schema.String.pipe(field(5, "Policy name.")), + description: Schema.NullOr(Schema.String).pipe(field(6, "Policy description.")), + position: Long.pipe(field(7, "Order in which policies are matched.")), + filter: Schema.String.pipe(field(8, "Conditions a ticket must match, as JSON.")), + policy_metrics: list( + 101, + Schema.Struct({ + priority: Schema.String.pipe(field(102, "Ticket priority the target applies to.")), + metric: Schema.String.pipe(field(103, "Metric, such as first_reply_time.")), + target_in_seconds: Long.pipe(field(104, "Target time in seconds.")), + business_hours: Schema.Boolean.pipe(field(105, "Whether the target counts business hours.")), + }), + ).pipe(field(9, "Targets by priority and metric.")), +}).annotate({ description: "Zendesk SLA policies. Names the policies in `ticket_metric_events`." }); + +export const HolidaySchema = Schema.Struct({ + id: Long.pipe(field(105, "Holiday ID.")), + name: Schema.String.pipe(field(106, "Holiday name.")), + start_date: Schema.String.pipe(field(107, "First day, as YYYY-MM-DD.")), + end_date: Schema.String.pipe(field(108, "Last day, as YYYY-MM-DD.")), +}); + +export const ScheduleSchema = Schema.Struct({ + ...common("Schedule"), + version: Schema.Date.pipe( + field(2, "Time the schedule was read. Holidays don't change `updated_at`."), + ), + name: Schema.String.pipe(field(5, "Schedule name.")), + time_zone: Schema.String.pipe(field(6, "Time zone of the schedule.")), + intervals: list( + 101, + Schema.Struct({ + start_time: Long.pipe(field(102, "Start, in minutes from Sunday midnight.")), + end_time: Long.pipe(field(103, "End, in minutes from Sunday midnight.")), + }), + ).pipe(field(7, "Weekly business hours.")), + holidays: list(104, HolidaySchema).pipe(field(8, "Days off.")), +}).annotate({ description: "Zendesk business hours schedules, with their holidays." }); + +export const CustomRoleSchema = Schema.Struct({ + ...common("Custom role"), + name: Schema.String.pipe(field(5, "Role name.")), + description: Schema.NullOr(Schema.String).pipe(field(6, "Role description.")), + role_type: Long.pipe(field(7, "Role type. 0 is a custom agent role.")), + team_member_count: Long.pipe(field(8, "Agents with the role.")), + configuration: stringMap(101, 102).pipe( + field(9, "Permissions by name. Values other than text are JSON."), + ), +}).annotate({ description: "Zendesk agent roles. Names `users.custom_role_id`." }); + +export const MacroSchema = Schema.Struct({ + ...common("Macro"), + title: Schema.String.pipe(field(5, "Macro name.")), + description: Schema.NullOr(Schema.String).pipe(field(6, "Macro description.")), + active: Schema.Boolean.pipe(field(7, "Whether the macro is active.")), + position: Long.pipe(field(8, "Position of the macro.")), + actions: list( + 101, + Schema.Struct({ + field: Schema.String.pipe(field(102, "Ticket field the action sets.")), + value: Schema.NullOr(Schema.String).pipe(field(103, "Value it sets. Lists are JSON.")), + }), + ).pipe(field(9, "Changes the macro makes to a ticket.")), + restriction: Schema.NullOr(Schema.String).pipe( + field(10, "Who can use the macro, as JSON. Empty for everyone."), + ), +}).annotate({ description: "Zendesk macros: saved replies and ticket changes." }); + +// Zendesk's lists leave out deleted items, so our tables keep them. Older +// tickets still get their names. +const objectOf = (schema: Schema.Struct) => + schema.mapFields((fields) => Struct.omit(fields, ["version"])); + +export const GroupObjectSchema = objectOf(GroupSchema); +export const BrandObjectSchema = objectOf(BrandSchema); +export const TicketFieldObjectSchema = objectOf(TicketFieldSchema).mapFields((fields) => ({ + ...fields, + custom_field_options: Schema.optional(fields.custom_field_options), +})); +export const TicketFormObjectSchema = objectOf(TicketFormSchema); +export const CustomStatusObjectSchema = objectOf(CustomStatusSchema); +const FieldDefinitionObjectSchema = objectOf(UserFieldSchema).mapFields((fields) => ({ + ...fields, + custom_field_options: Schema.optional(fields.custom_field_options), +})); +export const UserFieldObjectSchema = FieldDefinitionObjectSchema; +export const OrganizationFieldObjectSchema = FieldDefinitionObjectSchema; +export const SlaPolicyObjectSchema = objectOf(SlaPolicySchema).mapFields((fields) => ({ + ...fields, + filter: Json, +})); +export const ScheduleObjectSchema = objectOf(ScheduleSchema).mapFields((fields) => + Struct.omit(fields, ["holidays"]), +); +export const CustomRoleObjectSchema = objectOf(CustomRoleSchema).mapFields((fields) => ({ + ...fields, + configuration: keyedCustomFields, +})); +export const MacroObjectSchema = objectOf(MacroSchema).mapFields((fields) => ({ + ...fields, + actions: Schema.Array(Schema.Struct({ field: Schema.String, value: TextOrJson })), + restriction: TextOrJson, +})); diff --git a/connectors/producer-zendesk/src/schemas/memberships.ts b/connectors/producer-zendesk/src/schemas/memberships.ts new file mode 100644 index 00000000..1de27b88 --- /dev/null +++ b/connectors/producer-zendesk/src/schemas/memberships.ts @@ -0,0 +1,42 @@ +import { Schema, Struct } from "effect"; + +import { Long, Timestamp, deleted, field, version } from "./shared"; + +export const GroupMembershipSchema = Schema.Struct({ + id: Long.pipe(field(1, "Membership ID.")), + version: version(2, "membership"), + _deleted: deleted(3, "membership"), + created_at: Timestamp.pipe(field(4, "Time the agent was added to the group.")), + updated_at: Timestamp.pipe(field(5, "Time the membership was last updated.")), + user_id: Long.pipe(field(6, "Agent in the group.")), + group_id: Long.pipe(field(7, "Group.")), + default: Schema.Boolean.pipe(field(8, "Whether this is the agent's default group.")), +}).annotate({ description: "Which agents are in which Zendesk groups." }); + +export type GroupMembership = Schema.Schema.Type; + +export const OrganizationMembershipSchema = Schema.Struct({ + id: Long.pipe(field(1, "Membership ID.")), + version: version(2, "membership"), + _deleted: deleted(3, "membership"), + created_at: Timestamp.pipe(field(4, "Time the user was added to the organization.")), + updated_at: Timestamp.pipe(field(5, "Time the membership was last updated.")), + user_id: Long.pipe(field(6, "User in the organization.")), + organization_id: Long.pipe(field(7, "Organization.")), + default: Schema.NullOr(Schema.Boolean).pipe( + field(8, "Whether this is the user's default organization."), + ), + view_tickets: Schema.Boolean.pipe( + field(9, "Whether the user can see the organization's tickets."), + ), +}).annotate({ + description: "Which users are in which Zendesk organizations. A user can be in several.", +}); + +export type OrganizationMembership = Schema.Schema.Type; + +const objectOf = (schema: Schema.Struct) => + schema.mapFields((fields) => Struct.omit(fields, ["version", "_deleted"])); + +export const GroupMembershipObjectSchema = objectOf(GroupMembershipSchema); +export const OrganizationMembershipObjectSchema = objectOf(OrganizationMembershipSchema); diff --git a/connectors/producer-zendesk/src/schemas/organizations.ts b/connectors/producer-zendesk/src/schemas/organizations.ts new file mode 100644 index 00000000..ab1165f6 --- /dev/null +++ b/connectors/producer-zendesk/src/schemas/organizations.ts @@ -0,0 +1,38 @@ +import { Schema, Struct } from "effect"; + +import { + Long, + Timestamp, + deleted, + field, + keyedCustomFields, + list, + stringMap, + version, +} from "./shared"; + +export const OrganizationSchema = Schema.Struct({ + id: Long.pipe(field(1, "Organization ID.")), + version: version(2, "organization"), + _deleted: deleted(3, "organization"), + created_at: Timestamp.pipe(field(4, "Time the organization was created.")), + updated_at: Timestamp.pipe(field(5, "Time the organization was last updated.")), + name: Schema.String.pipe(field(6, "Organization name. Zendesk renames deleted ones.")), + external_id: Schema.NullOr(Schema.String).pipe(field(7, "ID in another system.")), + group_id: Schema.NullOr(Long).pipe(field(8, "Group that gets new tickets from its users.")), + domain_names: list(101, Schema.String).pipe(field(9, "Email domains of its users.")), + tags: list(102, Schema.String).pipe(field(10, "Organization tags.")), + organization_fields: stringMap(103, 104).pipe( + field(11, "Custom organization field values by field key. Lists are JSON."), + ), +}).annotate({ description: "Zendesk organizations, usually customer companies." }); + +export type Organization = Schema.Schema.Type; + +export const OrganizationObjectSchema = OrganizationSchema.mapFields((fields) => ({ + ...Struct.omit(fields, ["version", "_deleted", "organization_fields"]), + deleted_at: Schema.NullOr(Timestamp), + organization_fields: keyedCustomFields, +})); + +export type OrganizationObject = Schema.Schema.Type; diff --git a/connectors/producer-zendesk/src/schemas/satisfaction.ts b/connectors/producer-zendesk/src/schemas/satisfaction.ts new file mode 100644 index 00000000..b5778fdd --- /dev/null +++ b/connectors/producer-zendesk/src/schemas/satisfaction.ts @@ -0,0 +1,31 @@ +import { Schema, Struct } from "effect"; + +import { Long, Timestamp, field, version } from "./shared"; + +export const SatisfactionRatingSchema = Schema.Struct({ + id: Long.pipe(field(1, "Rating ID.")), + version: version(2, "rating"), + created_at: Timestamp.pipe(field(3, "Time the rating was given.")), + updated_at: Timestamp.pipe(field(4, "Time the rating was last updated.")), + ticket_id: Schema.NullOr(Long).pipe(field(5, "Ticket that was rated.")), + requester_id: Long.pipe(field(6, "User who rated.")), + assignee_id: Schema.NullOr(Long).pipe(field(7, "Agent on the ticket.")), + group_id: Schema.NullOr(Long).pipe(field(8, "Group of the ticket.")), + score: Schema.String.pipe(field(9, "offered, unoffered, good, or bad.")), + comment: Schema.NullOr(Schema.String).pipe(field(10, "Comment with the rating.")), + reason: Schema.NullOr(Schema.String).pipe(field(11, "Reason picked for a bad rating.")), + reason_id: Schema.NullOr(Long).pipe(field(12, "ID of the reason.")), +}).annotate({ + description: + "Zendesk satisfaction ratings, from the legacy CSAT. A new score is a new row; the latest per ticket counts.", +}); + +export type SatisfactionRating = Schema.Schema.Type; + +export const SatisfactionRatingObjectSchema = SatisfactionRatingSchema.mapFields((fields) => ({ + ...Struct.omit(fields, ["version", "reason", "reason_id"]), + reason: Schema.optional(fields.reason), + reason_id: Schema.optional(fields.reason_id), +})); + +export type SatisfactionRatingObject = Schema.Schema.Type; diff --git a/connectors/producer-zendesk/src/schemas/shared.ts b/connectors/producer-zendesk/src/schemas/shared.ts new file mode 100644 index 00000000..c941ed38 --- /dev/null +++ b/connectors/producer-zendesk/src/schemas/shared.ts @@ -0,0 +1,110 @@ +import { Iceberg } from "@useairfoil/connector-kit"; +import { Schema, SchemaTransformation } from "effect"; + +export const field = (fieldId: number, description: string) => + Iceberg.field(fieldId, { description }); + +export const Long = Schema.Int.pipe( + Schema.decodeTo( + Schema.BigInt, + SchemaTransformation.transform({ + decode: (value) => BigInt(value), + encode: (value) => Number(value), + }), + ), +); + +export const LongFromString = Schema.NumberFromString.pipe(Schema.decodeTo(Long)); + +export const Timestamp = Schema.DateFromString; + +export const UnixSeconds = Schema.Number.pipe( + Schema.decodeTo( + Schema.Date, + SchemaTransformation.transform({ + decode: (seconds) => new Date(seconds * 1000), + encode: (date) => date.getTime() / 1000, + }), + ), +); + +export const version = (fieldId: number, object: string) => + Schema.Date.pipe(field(fieldId, `Time Zendesk last updated the ${object}.`)); + +export const deleted = (fieldId: number, object: string) => + Schema.optional(Schema.Boolean).pipe( + field(fieldId, `Whether the ${object} was deleted in Zendesk.`), + ); + +export const list = (elementId: number, item: S) => + Schema.Array(item.annotate({ fieldId: elementId })); + +export const stringMap = (keyId: number, valueId: number) => + Schema.ReadonlyMap( + Schema.String.annotate({ fieldId: keyId }), + Schema.String.annotate({ fieldId: valueId }), + ); + +// Keep list values as JSON. Null values are left out of the map. +const fieldValue = (value: unknown): ReadonlyArray => + value === null || value === undefined + ? [] + : [typeof value === "string" ? value : JSON.stringify(value)]; + +export const Json = Schema.Unknown.pipe( + Schema.decodeTo( + Schema.String, + SchemaTransformation.transform({ + decode: (value) => JSON.stringify(value), + encode: (text) => JSON.parse(text), + }), + ), +); + +/** Strings stay as they are. Other values become JSON. */ +export const asText = (value: unknown): string | null => fieldValue(value)[0] ?? null; + +export const TextOrJson = Schema.Unknown.pipe( + Schema.decodeTo( + Schema.NullOr(Schema.String), + SchemaTransformation.transform({ + decode: asText, + encode: (text) => text, + }), + ), +); + +/** Ticket `custom_fields`, as a map from field ID to value. */ +export const ticketCustomFields = Schema.Array( + Schema.Struct({ id: Schema.Number, value: Schema.Unknown }), +).pipe( + Schema.decodeTo( + Schema.ReadonlyMap(Schema.String, Schema.String), + SchemaTransformation.transform< + ReadonlyMap, + ReadonlyArray<{ readonly id: number; readonly value: unknown }> + >({ + decode: (fields) => + new Map( + fields.flatMap(({ id, value }) => fieldValue(value).map((text) => [String(id), text])), + ), + encode: (fields) => Array.from(fields, ([id, value]) => ({ id: Number(id), value })), + }), + ), +); + +/** User and organization fields, as a map from field key to value. */ +export const keyedCustomFields = Schema.Record(Schema.String, Schema.Unknown).pipe( + Schema.decodeTo( + Schema.ReadonlyMap(Schema.String, Schema.String), + SchemaTransformation.transform, Readonly>>({ + decode: (fields) => + new Map( + Object.entries(fields).flatMap(([key, value]) => + fieldValue(value).map((text) => [key, text]), + ), + ), + encode: (fields) => Object.fromEntries(fields), + }), + ), +); diff --git a/connectors/producer-zendesk/src/schemas/talk.ts b/connectors/producer-zendesk/src/schemas/talk.ts new file mode 100644 index 00000000..554d754b --- /dev/null +++ b/connectors/producer-zendesk/src/schemas/talk.ts @@ -0,0 +1,42 @@ +import { Schema, Struct } from "effect"; + +import { Long, Timestamp, field, list } from "./shared"; + +export const TalkLineSchema = Schema.Struct({ + id: Long.pipe(field(1, "Line ID.")), + version: Schema.Date.pipe(field(2, "Time the line was read. Lines have no update time.")), + created_at: Timestamp.pipe(field(3, "Time the line was added.")), + line_type: Schema.String.pipe(field(4, "phone or digital.")), + nickname: Schema.NullOr(Schema.String).pipe(field(5, "Line name.")), + number: Schema.NullOr(Schema.String).pipe(field(6, "Phone number. Empty for digital lines.")), + display_number: Schema.NullOr(Schema.String).pipe(field(7, "Phone number as shown.")), + country_code: Schema.NullOr(Schema.String).pipe(field(8, "Country of the number.")), + toll_free: Schema.NullOr(Schema.Boolean).pipe(field(9, "Whether the number is toll free.")), + brand_id: Schema.NullOr(Long).pipe(field(10, "Brand of the line.")), + default_group_id: Schema.NullOr(Long).pipe(field(11, "Group calls go to first.")), + group_ids: list(101, Long).pipe(field(12, "Groups that take calls.")), + priority: Long.pipe(field(13, "Priority of calls on the line.")), + recorded: Schema.Boolean.pipe(field(14, "Whether calls are recorded.")), + transcription: Schema.Boolean.pipe(field(15, "Whether voicemails are transcribed.")), +}).annotate({ description: "Zendesk Talk lines: phone numbers and digital lines." }); + +export type TalkLine = Schema.Schema.Type; + +// Digital lines leave out the phone number fields, and phone lines the brand. +export const TalkLineObjectSchema = TalkLineSchema.mapFields((fields) => ({ + ...Struct.omit(fields, [ + "version", + "number", + "display_number", + "country_code", + "toll_free", + "brand_id", + ]), + brand_id: Schema.optional(fields.brand_id), + number: Schema.optional(fields.number), + display_number: Schema.optional(fields.display_number), + country_code: Schema.optional(fields.country_code), + toll_free: Schema.optional(fields.toll_free), +})); + +export type TalkLineObject = Schema.Schema.Type; diff --git a/connectors/producer-zendesk/src/schemas/ticket-events.ts b/connectors/producer-zendesk/src/schemas/ticket-events.ts new file mode 100644 index 00000000..33f0f597 --- /dev/null +++ b/connectors/producer-zendesk/src/schemas/ticket-events.ts @@ -0,0 +1,97 @@ +import { Schema } from "effect"; + +import { TicketEventSchema } from "./comments"; +import { Long, TextOrJson, Timestamp, deleted, field } from "./shared"; + +export const TicketFieldChangeSchema = Schema.Struct({ + id: Long.pipe(field(1, "Change ID.")), + version: Schema.Date.pipe(field(2, "Time of the ticket update.")), + ticket_id: Long.pipe(field(3, "Ticket that changed.")), + updater_id: Long.pipe(field(4, "User who made the update. -1 for Zendesk itself.")), + event_type: Schema.String.pipe(field(5, "Create for the first value, or Change.")), + field_name: Schema.String.pipe( + field(6, "Field that changed, such as status, or a custom field ID from `ticket_fields`."), + ), + value: Schema.NullOr(Schema.String).pipe(field(7, "New value. Lists are JSON.")), + previous_value: Schema.NullOr(Schema.String).pipe( + field(8, "Value before the change. Empty for Create and for tags."), + ), + via: Schema.String.pipe(field(9, "What made the change, such as Web form or Rule.")), +}).annotate({ description: "Every change to a Zendesk ticket field, one row per field." }); + +export type TicketFieldChange = Schema.Schema.Type; + +export const isFieldChangeEvent = Schema.is( + Schema.Struct({ event_type: Schema.Literals(["Create", "Change"]) }), +); + +/** The changed field is the one key left over, named after the field. */ +export const FieldChangeEventSchema = Schema.StructWithRest( + Schema.Struct({ + id: Long, + via: Schema.String, + event_type: Schema.String, + previous_value: Schema.optional(TextOrJson), + }), + [Schema.Record(Schema.String, Schema.Unknown)], +); + +export type FieldChangeEvent = Schema.Schema.Type; + +export const TicketAuditSchema = TicketEventSchema.mapFields((fields) => ({ + ...fields, + updater_id: Long, +})); + +export type TicketAudit = Schema.Schema.Type; + +export const TicketMetricEventSchema = Schema.Struct({ + id: Long.pipe(field(1, "Event ID.")), + version: Schema.Date.pipe(field(2, "Time of the event.")), + _deleted: deleted(3, "ticket"), + ticket_id: Schema.NullOr(Long).pipe(field(4, "Ticket the event is on.")), + metric: Schema.String.pipe( + field(5, "Metric, such as reply_time, agent_work_time, or resolution_time."), + ), + instance_id: Long.pipe(field(6, "Which run of the metric. Reply time counts each reply.")), + type: Schema.String.pipe( + field(7, "activate, pause, fulfill, apply_sla, breach, update_status, measure, and others."), + ), + time: Timestamp.pipe(field(8, "Time of the event.")), + sla_policy_id: Schema.NullOr(Long).pipe(field(9, "SLA policy, on apply_sla events.")), + sla_target_in_seconds: Schema.NullOr(Long).pipe(field(10, "SLA target, on apply_sla events.")), + sla_business_hours: Schema.NullOr(Schema.Boolean).pipe( + field(11, "Whether the SLA target counts business hours."), + ), + status_calendar: Schema.NullOr(Long).pipe( + field(12, "Minutes so far in calendar time, on update_status events."), + ), + status_business: Schema.NullOr(Long).pipe( + field(13, "Minutes so far in business hours, on update_status events."), + ), +}).annotate({ + description: + "Zendesk ticket metric events: SLA targets and breaches, and each step of reply and resolution times.", +}); + +export type TicketMetricEvent = Schema.Schema.Type; + +export const TicketMetricEventObjectSchema = Schema.Struct({ + id: Long, + ticket_id: Schema.NullOr(Long), + metric: Schema.String, + instance_id: Long, + type: Schema.String, + time: Timestamp, + deleted: Schema.Boolean, + sla: Schema.optional( + Schema.Struct({ + target_in_seconds: Long, + business_hours: Schema.Boolean, + policy: Schema.Struct({ id: Long }), + }), + ), + status: Schema.optional(Schema.Struct({ calendar: Long, business: Long })), +}); + +export type TicketMetricEventObject = Schema.Schema.Type; diff --git a/connectors/producer-zendesk/src/schemas/tickets.ts b/connectors/producer-zendesk/src/schemas/tickets.ts new file mode 100644 index 00000000..65c92b48 --- /dev/null +++ b/connectors/producer-zendesk/src/schemas/tickets.ts @@ -0,0 +1,95 @@ +import { Schema, Struct } from "effect"; + +import { + Long, + Timestamp, + UnixSeconds, + deleted, + field, + list, + stringMap, + ticketCustomFields, +} from "./shared"; + +const minutes = (baseId: number, description: string) => + Schema.Struct({ + calendar: Schema.NullOr(Long).pipe(field(baseId, "Minutes in calendar hours.")), + business: Schema.NullOr(Long).pipe(field(baseId + 1, "Minutes in business hours.")), + }).pipe(field(baseId + 2, description)); + +const MetricsSchema = Schema.Struct({ + replies: Long.pipe(field(110, "Number of agent replies.")), + reopens: Long.pipe(field(111, "Number of times the ticket was reopened.")), + assignee_stations: Long.pipe(field(112, "Number of assignees the ticket had.")), + group_stations: Long.pipe(field(113, "Number of groups the ticket had.")), + reply_time_in_minutes: minutes(114, "Time to the first agent reply."), + first_resolution_time_in_minutes: minutes(117, "Time to the first solve."), + full_resolution_time_in_minutes: minutes(120, "Time to the last solve."), + agent_wait_time_in_minutes: minutes(123, "Time spent pending, waiting on the agent."), + requester_wait_time_in_minutes: minutes(126, "Time spent waiting on the requester."), + on_hold_time_in_minutes: minutes(129, "Time spent on hold."), + assigned_at: Schema.NullOr(Timestamp).pipe(field(132, "Time of the last assignment.")), + initially_assigned_at: Schema.NullOr(Timestamp).pipe(field(133, "Time of the first assignment.")), + solved_at: Schema.NullOr(Timestamp).pipe(field(134, "Time the ticket was last solved.")), + latest_comment_added_at: Schema.NullOr(Timestamp).pipe(field(135, "Time of the latest comment.")), + status_updated_at: Schema.NullOr(Timestamp).pipe(field(136, "Time the status last changed.")), +}); + +export const TicketSchema = Schema.Struct({ + id: Long.pipe(field(1, "Ticket ID.")), + version: Schema.Date.pipe( + field(2, "Time Zendesk last changed the ticket, system updates included."), + ), + _deleted: deleted(3, "ticket"), + created_at: Timestamp.pipe(field(4, "Time the ticket was created.")), + updated_at: Timestamp.pipe(field(5, "Time someone last updated the ticket.")), + subject: Schema.NullOr(Schema.String).pipe(field(6, "Ticket subject.")), + description: Schema.NullOr(Schema.String).pipe(field(7, "Text of the first comment.")), + status: Schema.String.pipe( + field(8, "Status: new, open, pending, hold, solved, closed, or deleted."), + ), + custom_status_id: Schema.NullOr(Long).pipe(field(9, "Custom status ID, in `custom_statuses`.")), + priority: Schema.NullOr(Schema.String).pipe(field(10, "Priority: low, normal, high, or urgent.")), + type: Schema.NullOr(Schema.String).pipe(field(11, "Type: problem, incident, question, or task.")), + via: Schema.Struct({ + channel: Schema.String.pipe(field(101, "Channel, such as email, web, or api.")), + }).pipe(field(12, "How the ticket was created.")), + requester_id: Schema.NullOr(Long).pipe(field(13, "User who asked for help.")), + submitter_id: Schema.NullOr(Long).pipe(field(14, "User who created the ticket.")), + assignee_id: Schema.NullOr(Long).pipe(field(15, "Agent assigned to the ticket.")), + organization_id: Schema.NullOr(Long).pipe(field(16, "Organization of the requester.")), + group_id: Schema.NullOr(Long).pipe(field(17, "Group assigned to the ticket.")), + brand_id: Schema.NullOr(Long).pipe(field(18, "Brand of the ticket.")), + ticket_form_id: Schema.NullOr(Long).pipe(field(19, "Form of the ticket.")), + problem_id: Schema.NullOr(Long).pipe(field(20, "Problem ticket this incident is linked to.")), + due_at: Schema.NullOr(Timestamp).pipe(field(21, "Due time of a task ticket.")), + external_id: Schema.NullOr(Schema.String).pipe(field(22, "ID in another system.")), + is_public: Schema.Boolean.pipe(field(23, "Whether the ticket has a public comment.")), + satisfaction_rating: Schema.NullOr( + Schema.Struct({ + score: Schema.String.pipe(field(102, "Score: offered, unoffered, good, or bad.")), + comment: Schema.optional(Schema.NullOr(Schema.String)).pipe( + field(103, "Comment left with the rating."), + ), + }), + ).pipe(field(24, "Customer satisfaction. The full answers are in `survey_responses`.")), + tags: list(104, Schema.String).pipe(field(25, "Ticket tags.")), + custom_fields: stringMap(105, 106).pipe( + field(26, "Custom field values by field ID, in `ticket_fields`. Lists are JSON."), + ), + metrics: Schema.NullOr(MetricsSchema).pipe(field(27, "Reply, wait, and resolution times.")), +}).annotate({ description: "Zendesk tickets, with their metrics." }); + +export type Ticket = Schema.Schema.Type; + +export const TicketObjectSchema = TicketSchema.mapFields((fields) => ({ + ...Struct.omit(fields, ["version", "_deleted", "custom_fields", "metrics"]), + generated_timestamp: UnixSeconds, + custom_fields: ticketCustomFields, +})); + +export type TicketObject = Schema.Schema.Type; + +export const MetricSetSchema = Schema.Struct({ ticket_id: Long, ...MetricsSchema.fields }); + +export type MetricSet = Schema.Schema.Type; diff --git a/connectors/producer-zendesk/src/schemas/users.ts b/connectors/producer-zendesk/src/schemas/users.ts new file mode 100644 index 00000000..4a59a8f6 --- /dev/null +++ b/connectors/producer-zendesk/src/schemas/users.ts @@ -0,0 +1,65 @@ +import { Schema, Struct } from "effect"; + +import { + Long, + Timestamp, + deleted, + field, + keyedCustomFields, + list, + stringMap, + version, +} from "./shared"; + +const IdentitySchema = Schema.Struct({ + id: Long.pipe(field(105, "Identity ID.")), + type: Schema.String.pipe(field(106, "email, phone_number, twitter, and others.")), + value: Schema.String.pipe(field(107, "Email address, phone number, or handle.")), + verified: Schema.Boolean.pipe(field(108, "Whether the identity is verified.")), + primary: Schema.Boolean.pipe(field(109, "Whether it's the primary one of its type.")), +}); + +export const UserSchema = Schema.Struct({ + id: Long.pipe(field(1, "User ID.")), + version: version(2, "user"), + _deleted: deleted(3, "user"), + created_at: Timestamp.pipe(field(4, "Time the user was created.")), + updated_at: Timestamp.pipe(field(5, "Time the user was last updated.")), + name: Schema.String.pipe(field(6, "User name.")), + email: Schema.NullOr(Schema.String).pipe(field(7, "Primary email. Empty for some end users.")), + role: Schema.String.pipe(field(8, "Role: end-user, agent, or admin.")), + custom_role_id: Schema.NullOr(Long).pipe(field(9, "Custom agent role ID.")), + organization_id: Schema.NullOr(Long).pipe(field(10, "Default organization of the user.")), + default_group_id: Schema.NullOr(Long).pipe(field(11, "Default group of an agent.")), + suspended: Schema.Boolean.pipe(field(12, "Whether the user is suspended.")), + verified: Schema.Boolean.pipe(field(13, "Whether the primary identity is verified.")), + locale: Schema.NullOr(Schema.String).pipe(field(14, "Locale, such as en-US.")), + time_zone: Schema.NullOr(Schema.String).pipe(field(15, "Time zone name.")), + external_id: Schema.NullOr(Schema.String).pipe(field(16, "ID in another system.")), + last_login_at: Schema.NullOr(Timestamp).pipe(field(17, "Time of the last sign-in.")), + tags: list(101, Schema.String).pipe(field(18, "User tags.")), + user_fields: stringMap(102, 103).pipe( + field(19, "Custom user field values by field key. Lists are JSON."), + ), + identities: list(104, IdentitySchema).pipe( + field(20, "Every email, phone number, and other identity of the user."), + ), +}).annotate({ description: "Zendesk users: end users, agents, and admins." }); + +export type User = Schema.Schema.Type; + +export const UserObjectSchema = UserSchema.mapFields((fields) => ({ + ...Struct.omit(fields, ["version", "_deleted", "user_fields", "identities"]), + // `false` once the user is deleted. + active: Schema.Boolean, + user_fields: keyedCustomFields, +})); + +export type UserObject = Schema.Schema.Type; + +export const IdentityObjectSchema = Schema.Struct({ + ...IdentitySchema.fields, + user_id: Long, +}); + +export type IdentityObject = Schema.Schema.Type; diff --git a/connectors/producer-zendesk/src/start.ts b/connectors/producer-zendesk/src/start.ts new file mode 100644 index 00000000..ad246ce6 --- /dev/null +++ b/connectors/producer-zendesk/src/start.ts @@ -0,0 +1,47 @@ +import { PgClient } from "@effect/sql-pg"; +import { + ConnectorApp, + Ingestor, + RuntimeConfig, + StateStore, + Telemetry, +} from "@useairfoil/connector-kit"; +import { Config, Effect, Layer, Logger, Schema } from "effect"; +import { Command } from "effect/cli"; + +import { ZendeskConnector } from "./index"; + +const ConnectorLayer = ZendeskConnector.layerConfig(ZendeskConnector.ZendeskConfigDef.config); +const TelemetryLayer = Telemetry.layerOtlp(); +const PostgresLayer = PgClient.layerConfig({ + url: Config.schema( + Schema.Redacted(Schema.NonEmptyString), + RuntimeConfig.PlatformRuntimeKey.postgresConnectionString, + ), + maxConnections: Config.succeed(2), + connectTimeout: Config.succeed("5 seconds"), + applicationName: Config.succeed("airfoil-producer-zendesk"), +}); +const StateStoreLayer = StateStore.layerSql().pipe(Layer.provide(PostgresLayer)); + +export const startCommand = Command.make("start", {}, () => + Effect.gen(function* () { + const port = yield* RuntimeConfig.httpPort; + const entrypoint = yield* ZendeskConnector.ZendeskConnector; + + return yield* ConnectorApp.start(entrypoint, { port }).pipe( + Effect.provide(Ingestor.layerWingsConfig(entrypoint)), + ); + }).pipe( + Effect.annotateLogs({ component: "zendesk" }), + Effect.provide( + Layer.mergeAll( + StateStoreLayer, + ConnectorLayer, + Logger.layer([Logger.consolePretty()]), + TelemetryLayer, + ), + ), + Effect.provide(RuntimeConfig.layerHosted()), + ), +).pipe(Command.withDescription("Run the production connector against Wings")); diff --git a/connectors/producer-zendesk/src/tables.ts b/connectors/producer-zendesk/src/tables.ts new file mode 100644 index 00000000..9a8ca797 --- /dev/null +++ b/connectors/producer-zendesk/src/tables.ts @@ -0,0 +1,62 @@ +import type { Schema } from "effect"; + +import { TicketCommentSchema } from "./schemas/comments"; +import { CsatSurveySchema, SurveyResponseSchema } from "./schemas/csat"; +import { + ArticleSchema, + CategorySchema, + CommunityPostSchema, + CommunityTopicSchema, + SectionSchema, +} from "./schemas/help-center"; +import { + BrandSchema, + CustomRoleSchema, + CustomStatusSchema, + GroupSchema, + MacroSchema, + OrganizationFieldSchema, + ScheduleSchema, + SlaPolicySchema, + TicketFieldSchema, + TicketFormSchema, + UserFieldSchema, +} from "./schemas/lists"; +import { GroupMembershipSchema, OrganizationMembershipSchema } from "./schemas/memberships"; +import { OrganizationSchema } from "./schemas/organizations"; +import { SatisfactionRatingSchema } from "./schemas/satisfaction"; +import { TalkLineSchema } from "./schemas/talk"; +import { TicketFieldChangeSchema, TicketMetricEventSchema } from "./schemas/ticket-events"; +import { TicketSchema } from "./schemas/tickets"; +import { UserSchema } from "./schemas/users"; + +export const tableSchemas: Readonly> = { + tickets: TicketSchema, + ticket_comments: TicketCommentSchema, + users: UserSchema, + organizations: OrganizationSchema, + groups: GroupSchema, + brands: BrandSchema, + ticket_fields: TicketFieldSchema, + ticket_forms: TicketFormSchema, + custom_statuses: CustomStatusSchema, + survey_responses: SurveyResponseSchema, + csat_surveys: CsatSurveySchema, + ticket_field_history: TicketFieldChangeSchema, + ticket_metric_events: TicketMetricEventSchema, + satisfaction_ratings: SatisfactionRatingSchema, + group_memberships: GroupMembershipSchema, + organization_memberships: OrganizationMembershipSchema, + user_fields: UserFieldSchema, + organization_fields: OrganizationFieldSchema, + custom_roles: CustomRoleSchema, + sla_policies: SlaPolicySchema, + schedules: ScheduleSchema, + macros: MacroSchema, + articles: ArticleSchema, + sections: SectionSchema, + categories: CategorySchema, + community_posts: CommunityPostSchema, + community_topics: CommunityTopicSchema, + talk_lines: TalkLineSchema, +}; diff --git a/connectors/producer-zendesk/test/__cassettes__/api.vcr.test.cassette b/connectors/producer-zendesk/test/__cassettes__/api.vcr.test.cassette new file mode 100644 index 00000000..8f01968c --- /dev/null +++ b/connectors/producer-zendesk/test/__cassettes__/api.vcr.test.cassette @@ -0,0 +1,2470 @@ +{ + "exports": { + "default": { + "meta": { + "createdAt": "2026-10-12T11:59:12.154Z", + "version": "1" + }, + "entries": {} + }, + "Zendesk API (vcr) > checks, backfills, and reads changes for every resource": { + "meta": { + "createdAt": "2026-10-12T11:59:12.158Z", + "version": "1" + }, + "entries": { + "{\"body\":\"{\\\"expires_in\\\":1800,\\\"grant_type\\\":\\\"client_credentials\\\",\\\"scope\\\":\\\"read\\\"}\",\"headers\":{\"accept\":\"application/json\",\"content-type\":\"application/json\"},\"method\":\"POST\",\"url\":\"https://stealth-37618.zendesk.com/oauth/tokens\"}": { + "request": { + "method": "POST", + "url": "https://stealth-37618.zendesk.com/oauth/tokens", + "headers": { + "accept": "application/json", + "content-type": "application/json" + }, + "body": "{\"client_id\":\"zendesk-client-id-placeholder\",\"client_secret\":\"zendesk-client-secret-placeholder\",\"expires_in\":1800,\"grant_type\":\"client_credentials\",\"scope\":\"read\"}" + }, + "response": { + "status": 200, + "body": "{\"access_token\":\"zendesk-access-token-placeholder\",\"expires_in\":1800,\"scope\":\"read\",\"token_type\":\"bearer\"}", + "headers": { + "cache-control": "no-store", + "cf-cache-status": "DYNAMIC", + "cf-ray": "a495efe30954446f-BOM", + "connection": "keep-alive", + "content-encoding": "br", + "content-type": "application/json", + "date": "Mon, 12 Oct 2026 11:59:12 GMT", + "etag": "W/\"da4f686209c440dd63d59e983f8fc71b\"", + "nel": "{\"report_to\":\"cf-nel\",\"success_fraction\":0.01,\"max_age\":604800}", + "p3p": "CP=\"NOI DSP COR NID ADMa OPTa OUR NOR\"", + "pragma": "no-cache", + "report-to": "{\"group\":\"cf-nel\",\"max_age\":604800,\"endpoints\":[{\"url\":\"https://a.nel.cloudflare.com/report/v4?s=sFq%2F14pHOu2wbjygWhQAXTR%2BWtID9Cf4dqpzWpWHjenAOIGfHf%2BdhC266P%2BE%2FzJVwuDdonNbt0zB%2FHi%2BqtyoABgTElhve4z%2B3F5G0xr8xj9FICv3RvF4C9oyqpeUIQ%2BFolimUZO3agVuAPg%3D\"}]}", + "server": "cloudflare", + "strict-transport-security": "max-age=31536000; includeSubDomains", + "transfer-encoding": "chunked", + "vary": "Accept, Accept-Encoding", + "via": "zorg", + "x-envoy-decorator-operation": "/oauth", + "x-envoy-upstream-service-time": "116", + "x-frame-options": "SAMEORIGIN", + "x-request-id": "a495efe30954446f-BOM", + "x-request-validation": "ignored", + "x-runtime": "0.103250", + "x-zendesk-origin-server": "classic-app-server-684948598d-2pcv9", + "x-zendesk-zorg": "yes", + "zendesk-service": "classic" + } + } + }, + "{\"body\":\"\",\"headers\":{\"accept\":\"application/json\"},\"method\":\"GET\",\"url\":\"https://stealth-37618.zendesk.com/api/v2/incremental/tickets/cursor?include=metric_sets&start_time=0&per_page=1\"}": { + "request": { + "method": "GET", + "url": "https://stealth-37618.zendesk.com/api/v2/incremental/tickets/cursor?include=metric_sets&start_time=0&per_page=1", + "headers": { + "accept": "application/json" + } + }, + "response": { + "status": 200, + "body": "{\"after_cursor\":\"MTc5MTQ5NDA2MC4wfHwxfA==\",\"after_url\":\"https://stealth-37618.zendesk.com/api/v2/incremental/tickets/cursor.json?cursor=MTc5MTQ5NDA2MC4wfHwxfA%3D%3D&include=metric_sets&per_page=1\",\"before_cursor\":null,\"before_url\":null,\"end_of_stream\":false,\"metric_sets\":[{\"agent_wait_time_in_minutes\":{\"business\":null,\"calendar\":null},\"assigned_at\":\"2026-10-08T21:14:17Z\",\"assignee_stations\":1,\"assignee_updated_at\":\"2026-10-08T21:14:17Z\",\"created_at\":\"2026-10-08T21:14:17Z\",\"custom_status_updated_at\":\"2026-10-08T21:14:17Z\",\"first_resolution_time_in_minutes\":{\"business\":null,\"calendar\":null},\"full_resolution_time_in_minutes\":{\"business\":null,\"calendar\":null},\"group_stations\":1,\"id\":39771696929565,\"initially_assigned_at\":\"2026-10-08T21:14:17Z\",\"latest_comment_added_at\":\"2026-10-08T21:14:17Z\",\"on_hold_time_in_minutes\":{\"business\":0,\"calendar\":0},\"reopens\":0,\"replies\":0,\"reply_time_in_minutes\":{\"business\":null,\"calendar\":null},\"requester_updated_at\":\"2026-10-08T21:14:17Z\",\"requester_wait_time_in_minutes\":{\"business\":null,\"calendar\":null},\"solved_at\":null,\"status_updated_at\":\"2026-10-08T21:14:17Z\",\"ticket_id\":1,\"updated_at\":\"2026-10-08T21:14:17Z\",\"url\":\"https://stealth-37618.zendesk.com/api/v2/ticket_metrics/39771696929565.json\"}],\"tickets\":[{\"allow_attachments\":true,\"allow_channelback\":false,\"assignee_id\":39771704393373,\"brand_id\":39771695429277,\"collaborator_ids\":[],\"created_at\":\"2026-10-08T21:14:17Z\",\"custom_fields\":[{\"id\":39771663108893,\"value\":null},{\"id\":39771663109021,\"value\":null},{\"id\":39771663109277,\"value\":null},{\"id\":39771663336605,\"value\":null},{\"id\":39771680543389,\"value\":\"topic__software__login_issues__cant_login\"},{\"id\":39771680545309,\"value\":\"topic_confidence__high\"},{\"id\":39771680548637,\"value\":\"sentiment__negative\"},{\"id\":39771680549277,\"value\":\"sentiment_confidence__high\"},{\"id\":39771680551453,\"value\":\"language__en\"},{\"id\":39771680552989,\"value\":\"language_confidence__high\"},{\"id\":39771695292829,\"value\":null},{\"id\":39771695526045,\"value\":null},{\"id\":39771695526685,\"value\":null},{\"id\":39771695534109,\"value\":null},{\"id\":39771695973277,\"value\":false},{\"id\":39771718655901,\"value\":null},{\"id\":39771719118621,\"value\":null}],\"custom_status_id\":39771695441053,\"description\":\"Hi, I reset my password earlier today, but I’m still not able to log in. 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You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can review feature requests and provide feedback.

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That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different types of users (for example, end users and API developers), you might add a topic or topics for each type of user.

A General Discussion topic is a place for users to discuss issues that don't quite fit in the other topics. You could monitor this topic for emerging issues that might need their own topics.

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The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, or any other response that's part of a typical community discussion. Note: Don't confuse topics with articles. In the community, topics are top-level containers for posts.

You can use search or you can browse the topics and posts using views and filters. See Getting around the community.

We created a few common topics as placeholders to help you get started. You can delete the topics and add your own. To learn how, see Managing community topics.

Each user in your community has a Help Center profile (Guide Professional and Enterprise), so your community members can get to know one another better. Profiles contain relevant information about the community member, along with their activities and contributions.

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You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.

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Hi, I reset my password earlier today, but I’m still not able to log in. I keep getting an error message when I try, and I’ve already attempted it a couple of times. Could someone please take a look? I need to get into my account as soon as possible.
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Billing question - first message

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Shipping delay - first message

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Delete then restore - first message

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Delete for good - first message

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Thanks Ada, looking into it.

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Internal: refund approved.

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Refund sent.

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Your card is ▇▇▇▇ ▇▇▇▇ ▇▇▇▇ ▇▇▇▇, right?

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Reopening: refund bounced.

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My phone is ▇▇▇▇▇▇▇▇

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Done.

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Here is the file

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Shipping delay - first message

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Your card is ▇▇▇▇ ▇▇▇▇ ▇▇▇▇ ▇▇▇▇, right?

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My phone is ▇▇▇▇▇▇▇▇

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Done.

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Billing question - first message

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Thanks Ada, looking into it.

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Internal: refund approved.

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Refund sent.

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Reopening: refund bounced.

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Your card is ▇▇▇▇ ▇▇▇▇ ▇▇▇▇ ▇▇▇▇, right?

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Our three best-selling collections are Minimalist Elegance, Urban Chic, and Zen Harmony.

Crafted in the heart of Denmark, a country renowned for its sleek, modern designs, Minimalist Elegance is the epitome for which Scandinavian design is known. Our team regularly visits to ensure functional simplicity that will work for homes around the world.

The Urban Chic line originates in the bustling factories of North Carolina in the U.S. The robust, practical designs are a testament to American craftsmanship. Regular visits to these factories allow our team to maintain a hands-on approach, so that every piece meets our high standards of quality and durability.

The Zen Harmony collection is crafted in Osaka, Japan. It reflects the simple, sophisticated grace that has brought fame to Japanese furniture. Our team’s regular visits to Osaka ensure this aesthetic in every item.

Although our production is a global endeavor, we remain committed to ensuring affordability. By offering direct-to-consumer payment plans, we make it easier for you to bring these world-class designs into your home.

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Each product comes with proprietary easy-to-follow assembly instructions. We’ve broken down the process into manageable steps, using clear language and helpful diagrams. With our system, assembly instructions are numbered, and these numbers match those discreetly labeled on each piece. This includes even the smallest components, like screws and washers. You won’t need a degree in engineering to put together our furniture.

In addition, we’ve designed our furniture with simplicity in mind. This means fewer parts to manage and less time spent deciphering complicated instructions.

If you’re ever puzzled by a step, our customer support team is always ready to help. They’re trained to guide you through the assembly process on all our furniture, whether you’re putting together a compact loveseat or a large outdoor swing set.

We’re committed to providing you with quality, affordable furniture, while making sure you can appreciate your new pieces with minimal fuss. After all, the sooner you’re done with assembly, the sooner you can start enjoying your new furniture.

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To change your delivery address, log into your Homebuy account and navigate to My Orders.

Here, you’ll see a list of your current orders. Find the order for which you want to change the address, and click on Edit Delivery Address.

You’ll be able to enter a new address and save it. Please note that changes can only be made before the order has left the warehouse. Once the order is in transit, we’re unable to change the delivery address.

If you run into any issues or if your order is already in transit, please reach out to our customer support team immediately. We’re here to help ensure your furniture reaches the right destination.

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You’ll find a breakdown of shipping fees in the Order Summary section of the Checkout Page. The shipping charge includes the efforts of our dedicated delivery partners who transport your furniture from our warehouses to your delivery location. For an additional fee, our delivery partners offer white glove service and will completely assemble your new furniture.

We believe in transparency and want you to understand each expense linked with your order. We are here to support you in beautifying your homes with style and sophistication. Together, let’s create spaces that speak volumes about elegance, comfort, and charm.

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Our Flat Pack Delivery means we ship your furniture disassembled in packages. This helps lower shipping costs since items are smaller, easier to manage, and can be loaded more efficiently during transit.

Upon arrival, it’s easy to put together as our proprietary assembly instructions are clearly written and easy-to-follow. All it requires is a little bit of time.

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If a purchase does not meet your expectations, it can be returned or exchanged within 30 days of your receiving the shipment.

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  • \\nReturns of furnishings in “previously assembled” condition receive a 65% refund minus shipping cost to return the item
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Please make sure the furniture has not been modified or damaged in any way. Once we receive the item at our warehouse and confirm that it is in good condition, your refund will be processed.

To initiate a return, have your order number and follow the steps in the Returns & Exchanges section of the website.

If you need further help, our customer support team is here to help.

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To receive the full credit, it’s essential that you return the item in as-new condition, in the original packaging, with the return label.

Please make sure the furniture has not been modified or damaged in any way. Once we receive the item at our warehouse and confirm that it is in good condition, you will receive a credit to use with Homebuy Furniture.

To initiate a return, have your order number and follow the steps in the Returns & Exchanges section of the website.

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We offer a few special financing options to seamlessly spread out the cost of your purchases.

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Both plans are part of checkout; however, the installment plan will only appear for product purchases over the threshold. Shipping and white glove delivery are not included as part of these financing options and must be paid to finalize your order.

Our financing options help you enjoy the beauty of your home without financial stress. If you need further help, our customer support team is here to help.

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Our financing options are crafted to provide you added peace of mind and flexibility. Most importantly, we want to make high-value purchases more manageable.

Homebuy Layaway enables you to lock in today’s prices, which can be helpful with sales items, so you don’t miss out.

Homebuy Installment Plan gives you the gratification of instant ownership of your chosen furniture with the convenience of paying over time. This 3% APR plan allows you to distribute the cost evenly over 24 months.

Our goal is to provide affordable luxury and high-quality furnishings without straining your budget.

\",\"comments_disabled\":false,\"content_tag_ids\":[],\"created_at\":\"2026-10-08T21:14:30Z\",\"draft\":true,\"edited_at\":\"2026-10-08T21:14:30Z\",\"html_url\":\"https://stealth-37618.zendesk.com/hc/en-us/articles/39771711183389-SAMPLE-ARTICLE-Benefits-of-a-payment-plan\",\"id\":39771711183389,\"label_names\":[],\"locale\":\"en-us\",\"name\":\"SAMPLE ARTICLE: Benefits of a payment plan\",\"outdated\":false,\"outdated_locales\":[],\"permission_group_id\":39771696447005,\"position\":0,\"promoted\":false,\"section_id\":39771706638749,\"source_locale\":\"en-us\",\"title\":\"SAMPLE ARTICLE: Benefits of a payment plan\",\"updated_at\":\"2026-10-08T21:14:30Z\",\"url\":\"https://stealth-37618.zendesk.com/api/v2/help_center/en-us/articles/39771711183389.json\",\"user_segment_id\":null,\"vote_count\":0,\"vote_sum\":0},{\"author_id\":39771704393373,\"body\":\"Give a gift that has no borders, the Homebuy International Gift Card. Shipping internationally, gift cards can be purchased in increments equivalent to $100 USD, yet the amount will be converted into the recipient’s local currency.

After choosing the amount, provide your loved one’s email address and add a personal touch by including a message. Then select a delivery date and complete the purchase.

\",\"comments_disabled\":false,\"content_tag_ids\":[],\"created_at\":\"2026-10-08T21:14:31Z\",\"draft\":true,\"edited_at\":\"2026-10-08T21:14:31Z\",\"html_url\":\"https://stealth-37618.zendesk.com/hc/en-us/articles/39771711204509-SAMPLE-ARTICLE-International-gift-cards\",\"id\":39771711204509,\"label_names\":[],\"locale\":\"en-us\",\"name\":\"SAMPLE ARTICLE: International gift cards\",\"outdated\":false,\"outdated_locales\":[],\"permission_group_id\":39771696447005,\"position\":0,\"promoted\":false,\"section_id\":39771706684573,\"source_locale\":\"en-us\",\"title\":\"SAMPLE ARTICLE: International gift cards\",\"updated_at\":\"2026-10-08T21:14:31Z\",\"url\":\"https://stealth-37618.zendesk.com/api/v2/help_center/en-us/articles/39771711204509.json\",\"user_segment_id\":null,\"vote_count\":0,\"vote_sum\":0},{\"author_id\":39771704393373,\"body\":\"Homebuy International Gift Cards have helped decorate many homes across the world. Gift cards are good for 2 years from the date they were sent to the recipient via the Homebuy website or, if you directly emailed the gift card to the recipient, then from its initial date of purchase.

This generous time frame provides enough to browse through collections, imagine new furnishings in a space, take measurements, and find the perfect items.

We understand that, occasionally, timing can be a challenge. If you have a gift card close to its expiration and anticipate a furnishing need just beyond the horizon, don’t fret. Connect with us and we can explore options to extend your gift card.

Our priority is your satisfaction as you craft your dream space with Homebuy Furniture.

\",\"comments_disabled\":false,\"content_tag_ids\":[],\"created_at\":\"2026-10-08T21:14:32Z\",\"draft\":true,\"edited_at\":\"2026-10-08T21:14:32Z\",\"html_url\":\"https://stealth-37618.zendesk.com/hc/en-us/articles/39771697329949-SAMPLE-ARTICLE-Gift-card-expiration-date\",\"id\":39771697329949,\"label_names\":[],\"locale\":\"en-us\",\"name\":\"SAMPLE ARTICLE: Gift card expiration date\",\"outdated\":false,\"outdated_locales\":[],\"permission_group_id\":39771696447005,\"position\":0,\"promoted\":false,\"section_id\":39771706684573,\"source_locale\":\"en-us\",\"title\":\"SAMPLE ARTICLE: Gift card expiration date\",\"updated_at\":\"2026-10-08T21:14:32Z\",\"url\":\"https://stealth-37618.zendesk.com/api/v2/help_center/en-us/articles/39771697329949.json\",\"user_segment_id\":null,\"vote_count\":0,\"vote_sum\":0}],\"count\":12,\"end_time\":1791494072,\"next_page\":null}", + "headers": { + "access-control-allow-origin": "*", + "access-control-expose-headers": "X-Zendesk-API-Warn", + "cache-control": "max-age=0, private, must-revalidate", + "cf-cache-status": "BYPASS", + "cf-ray": "a495f1f87850ff60-BOM", + "connection": "keep-alive", + "content-encoding": "br", + "content-type": "application/json; charset=utf-8", + "date": "Mon, 12 Oct 2026 12:00:37 GMT", + "etag": "W/\"0f17beb669c6d964cefb3502f77b6ba5\"", + "nel": "{\"report_to\":\"cf-nel\",\"success_fraction\":0.01,\"max_age\":604800}", + "protocol": "HTTP/1.1 always", + "report-to": "{\"group\":\"cf-nel\",\"max_age\":604800,\"endpoints\":[{\"url\":\"https://a.nel.cloudflare.com/report/v4?s=rHkzpnbRP5GXK6qeU2CCDANT15vqinFI%2BSkraXOStj6Xza3B8TuFYi3xBJGAHXk9BfpS2CKgk5oKf0BZGgwUa9rFKZWK1BHsJsd3HFunHJnHCkVH%2BESlODMIF8D%2FmWo8tohaeFd2zHBkEjE%3D\"}]}", + "server": "cloudflare", + "strict-transport-security": "max-age=31536000; includeSubDomains", + "transfer-encoding": "chunked", + "vary": "Accept-Encoding", + "via": "zorg", + "x-envoy-decorator-operation": "/api/v2/help_center/incremental/articles", + "x-envoy-upstream-service-time": "76", + "x-frame-options": "SAMEORIGIN", + "x-openapi-route-path": "/api/v2/help_center/incremental/articles", + "x-rate-limit": "400", + "x-rate-limit-remaining": "399", + "x-request-id": "a495f1f87850ff60-DUB", + "x-request-validation": "matched", + "x-runtime": "0.072118", + "x-ua-compatible": "IE=edge", + "x-zendesk-api-version": "v2", + "x-zendesk-origin-server": "app-server-847bdb54c6-d42cm", + "x-zendesk-zorg": "yes", + "zendesk-service": "help-center" + } + } + }, + "{\"body\":\"\",\"headers\":{\"accept\":\"application/json\"},\"method\":\"GET\",\"url\":\"https://stealth-37618.zendesk.com/api/v2/help_center/incremental/articles?start_time=1791494340\"}": { + "request": { + "method": "GET", + "url": "https://stealth-37618.zendesk.com/api/v2/help_center/incremental/articles?start_time=1791494340", + "headers": { + "accept": "application/json" + } + }, + "response": { + "status": 200, + "body": "{\"articles\":[],\"count\":0,\"end_time\":1,\"next_page\":null}", + "headers": { + "access-control-allow-origin": "*", + "access-control-expose-headers": "X-Zendesk-API-Warn", + "cache-control": "max-age=0, private, must-revalidate", + "cf-cache-status": "BYPASS", + "cf-ray": "a495f1fa6ceeff60-BOM", + "connection": "keep-alive", + "content-encoding": "br", + "content-type": "application/json; charset=utf-8", + "date": "Mon, 12 Oct 2026 12:00:37 GMT", + "etag": "W/\"cfd7b9830c16cd68b6ccdbf6d038d1b6\"", + "nel": "{\"report_to\":\"cf-nel\",\"success_fraction\":0.01,\"max_age\":604800}", + "protocol": "HTTP/1.1 always", + "report-to": "{\"group\":\"cf-nel\",\"max_age\":604800,\"endpoints\":[{\"url\":\"https://a.nel.cloudflare.com/report/v4?s=hXawl6uPPIA8pMK6XRIpwPT7ObWCcUHnnF3V799XuwFtlzPo4dtlHKaULdE8WgGJXwg82qFvtsh2q2HpXM57V02Nbt2Hr3Vta3pjfzjPdTYr%2FRXOps%2BB1cXYfTKI%2FqBlR%2FPpBbQGOCqssbA%3D\"}]}", + "server": "cloudflare", + "strict-transport-security": "max-age=31536000; includeSubDomains", + "transfer-encoding": "chunked", + "vary": "Accept-Encoding", + "via": "zorg", + "x-envoy-decorator-operation": "/api/v2/help_center/incremental/articles", + "x-envoy-upstream-service-time": "35", + "x-frame-options": "SAMEORIGIN", + "x-openapi-route-path": "/api/v2/help_center/incremental/articles", + "x-rate-limit": "400", + "x-rate-limit-remaining": "398", + "x-request-id": "a495f1fa6ceeff60-DUB", + "x-request-validation": "matched", + "x-runtime": "0.031288", + "x-ua-compatible": "IE=edge", + "x-zendesk-api-version": "v2", + "x-zendesk-origin-server": "app-server-847bdb54c6-bnlr7", + "x-zendesk-zorg": "yes", + "zendesk-service": "help-center" + } + } + } + } + } + } +} \ No newline at end of file diff --git a/connectors/producer-zendesk/test/api.vcr.test.ts b/connectors/producer-zendesk/test/api.vcr.test.ts new file mode 100644 index 00000000..bf7843e6 --- /dev/null +++ b/connectors/producer-zendesk/test/api.vcr.test.ts @@ -0,0 +1,332 @@ +import { NodeServices } from "@effect/platform-node"; +import { describe, expect, it } from "@effect/vitest"; +import { ConnectorApp } from "@useairfoil/connector-kit"; +import { FileSystemCassetteStore, VcrHttpClient } from "@useairfoil/effect-vcr"; +import { ConfigProvider, Effect, Layer, Option } from "effect"; +import { FetchHttpClient } from "effect/http"; +import { existsSync } from "node:fs"; + +import { ZendeskConnector, manifest } from "../src/index"; + +const canRun = + existsSync(new URL("./__cassettes__/api.vcr.test.cassette", import.meta.url)) || + process.env.ZENDESK_CLIENT_SECRET !== undefined; + +const configLayer = ConfigProvider.layer( + ConfigProvider.fromEnv().pipe( + ConfigProvider.orElse( + ConfigProvider.fromUnknown({ + ZENDESK_SUBDOMAIN: "stealth-37618", + ZENDESK_CLIENT_ID: "zendesk-client-id-placeholder", + ZENDESK_CLIENT_SECRET: "zendesk-client-secret-placeholder", + }), + ), + ), +); + +const connectorLayer = ZendeskConnector.layerConfig(ZendeskConnector.ZendeskConfigDef.config).pipe( + Layer.provide( + VcrHttpClient.layer({ + vcrName: "producer-zendesk", + redact: { + requestBodyReplacements: { + client_id: "zendesk-client-id-placeholder", + client_secret: "zendesk-client-secret-placeholder", + }, + // Polling windows change between recordings. + requestQueryParams: ["filter[created_at_start]"], + responseHeaders: ["set-cookie"], + responseBodyReplacements: { + access_token: "zendesk-access-token-placeholder", + email: "user@example.com", + ip_address: null, + location: null, + latitude: null, + longitude: null, + client: null, + }, + }, + }).pipe( + Layer.provide(FileSystemCassetteStore.layer()), + Layer.provide(Layer.merge(NodeServices.layer, FetchHttpClient.layer)), + ), + ), + Layer.provide(configLayer), +); + +// Before the test data was made, so changes read all of it. +const cutoff = "2026-10-08T21:20:00.000Z"; + +describe.skipIf(!canRun)("Zendesk API (vcr)", () => { + // Export calls are spaced out, so this takes over a minute, even in replay. + it.live( + "checks, backfills, and reads changes for every resource", + () => + Effect.gen(function* () { + // Share one token; a second acquisition would replay the redacted token. + const built = Layer.succeedContext(yield* Layer.build(connectorLayer)); + const check = yield* ConnectorApp.check(ZendeskConnector.ZendeskConnector, built, { + resources: manifest.resources.map((resource) => resource.name), + }); + const connector = yield* ZendeskConnector.ZendeskConnector.pipe(Effect.provide(built)); + + const results: Record = {}; + for (const resource of connector.resources) { + // Memberships have no backfill. + const backfill = resource.backfill; + const changes = yield* Effect.fromOption(Option.fromNullishOr(resource.changes)); + + let rows = 0; + let pageCursor: string | undefined; + while (backfill) { + const page = yield* backfill.fetch({ cutoff, ...(pageCursor ? { pageCursor } : {}) }); + rows += page.rows.length; + if (!page.hasMore) break; + pageCursor = String(page.nextPageCursor); + } + const changed = yield* changes.fetch({ cursor: cutoff }); + const deletes = changed.rows.filter((row) => row._deleted === true).length; + + results[resource.name] = { + backfillRows: rows, + changedRows: changed.rows.length - deletes, + deletes, + }; + } + + expect({ check, results }).toMatchInlineSnapshot(` + { + "check": { + "articles": { + "_tag": "ok", + }, + "brands": { + "_tag": "ok", + }, + "categories": { + "_tag": "ok", + }, + "community_posts": { + "_tag": "ok", + }, + "community_topics": { + "_tag": "ok", + }, + "csat_surveys": { + "_tag": "ok", + }, + "custom_roles": { + "_tag": "ok", + }, + "custom_statuses": { + "_tag": "ok", + }, + "group_memberships": { + "_tag": "ok", + }, + "groups": { + "_tag": "ok", + }, + "macros": { + "_tag": "ok", + }, + "organization_fields": { + "_tag": "ok", + }, + "organization_memberships": { + "_tag": "ok", + }, + "organizations": { + "_tag": "ok", + }, + "satisfaction_ratings": { + "_tag": "ok", + }, + "schedules": { + "_tag": "ok", + }, + "sections": { + "_tag": "ok", + }, + "sla_policies": { + "_tag": "ok", + }, + "survey_responses": { + "_tag": "ok", + }, + "talk_lines": { + "_tag": "ok", + }, + "ticket_comments": { + "_tag": "ok", + }, + "ticket_field_history": { + "_tag": "ok", + }, + "ticket_fields": { + "_tag": "ok", + }, + "ticket_forms": { + "_tag": "ok", + }, + "ticket_metric_events": { + "_tag": "ok", + }, + "tickets": { + "_tag": "ok", + }, + "user_fields": { + "_tag": "ok", + }, + "users": { + "_tag": "ok", + }, + }, + "results": { + "articles": { + "backfillRows": 12, + "changedRows": 0, + "deletes": 0, + }, + "brands": { + "backfillRows": 1, + "changedRows": 1, + "deletes": 0, + }, + "categories": { + "backfillRows": 1, + "changedRows": 1, + "deletes": 0, + }, + "community_posts": { + "backfillRows": 5, + "changedRows": 5, + "deletes": 0, + }, + "community_topics": { + "backfillRows": 2, + "changedRows": 2, + "deletes": 0, + }, + "csat_surveys": { + "backfillRows": 1, + "changedRows": 1, + "deletes": 0, + }, + "custom_roles": { + "backfillRows": 4, + "changedRows": 4, + "deletes": 0, + }, + "custom_statuses": { + "backfillRows": 6, + "changedRows": 6, + "deletes": 0, + }, + "group_memberships": { + "backfillRows": 0, + "changedRows": 2, + "deletes": 0, + }, + "groups": { + "backfillRows": 2, + "changedRows": 2, + "deletes": 0, + }, + "macros": { + "backfillRows": 2, + "changedRows": 2, + "deletes": 0, + }, + "organization_fields": { + "backfillRows": 1, + "changedRows": 1, + "deletes": 0, + }, + "organization_memberships": { + "backfillRows": 0, + "changedRows": 2, + "deletes": 0, + }, + "organizations": { + "backfillRows": 3, + "changedRows": 1, + "deletes": 1, + }, + "satisfaction_ratings": { + "backfillRows": 6, + "changedRows": 6, + "deletes": 0, + }, + "schedules": { + "backfillRows": 1, + "changedRows": 1, + "deletes": 0, + }, + "sections": { + "backfillRows": 6, + "changedRows": 6, + "deletes": 0, + }, + "sla_policies": { + "backfillRows": 1, + "changedRows": 1, + "deletes": 0, + }, + "survey_responses": { + "backfillRows": 2, + "changedRows": 2, + "deletes": 0, + }, + "talk_lines": { + "backfillRows": 2, + "changedRows": 2, + "deletes": 0, + }, + "ticket_comments": { + "backfillRows": 23, + "changedRows": 22, + "deletes": 0, + }, + "ticket_field_history": { + "backfillRows": 140, + "changedRows": 122, + "deletes": 0, + }, + "ticket_fields": { + "backfillRows": 25, + "changedRows": 25, + "deletes": 0, + }, + "ticket_forms": { + "backfillRows": 1, + "changedRows": 1, + "deletes": 0, + }, + "ticket_metric_events": { + "backfillRows": 144, + "changedRows": 133, + "deletes": 0, + }, + "tickets": { + "backfillRows": 6, + "changedRows": 4, + "deletes": 1, + }, + "user_fields": { + "backfillRows": 1, + "changedRows": 1, + "deletes": 0, + }, + "users": { + "backfillRows": 7, + "changedRows": 5, + "deletes": 1, + }, + }, + } + `); + }).pipe(Effect.scoped), + 5 * 60_000, + ); +}); diff --git a/connectors/producer-zendesk/test/client.test.ts b/connectors/producer-zendesk/test/client.test.ts new file mode 100644 index 00000000..96041774 --- /dev/null +++ b/connectors/producer-zendesk/test/client.test.ts @@ -0,0 +1,199 @@ +import { describe, expect, it } from "@effect/vitest"; +import { Metrics, Telemetry } from "@useairfoil/connector-kit"; +import { Array as Arr, Effect, Fiber, Layer, Metric, Redacted, Ref, Schema } from "effect"; +import { HttpClient, HttpClientRequest, HttpClientResponse } from "effect/http"; +import { TestClock } from "effect/testing"; + +import type { ZendeskConfig } from "../src/manifest"; + +import { ZendeskClient } from "../src/index"; + +const config: ZendeskConfig = { + subdomain: "acme", + clientId: "airfoil-test", + clientSecret: Redacted.make("secret"), +}; + +const retryCount = (reason: Metrics.ApiRetryReason) => + Metric.value( + Metric.withAttributes(Metrics.apiRetries, { + [Telemetry.Attr.connectorName]: "producer-zendesk", + [Telemetry.Attr.apiRetryReason]: reason, + }), + ).pipe(Effect.map((state) => state.count)); + +type FakeResponse = { + readonly status: number; + readonly body: unknown; + readonly headers?: Readonly>; +}; + +const token = { access_token: "token", token_type: "bearer", expires_in: 1800 }; + +const getWith = (responses: Arr.NonEmptyReadonlyArray) => + Effect.gen(function* () { + const calls = yield* Ref.make>([]); + const http = HttpClient.make((request) => + Ref.getAndUpdate(calls, (items) => [...items, request.url]).pipe( + Effect.map((items) => { + const apiCalls = items.filter((url) => !url.endsWith("/oauth/tokens")).length; + const { status, body, headers } = request.url.endsWith("/oauth/tokens") + ? { status: 200, body: token, headers: {} } + : (responses[apiCalls] ?? Arr.lastNonEmpty(responses)); + return HttpClientResponse.fromWeb( + request, + new Response(JSON.stringify(body), { + status, + headers: { "content-type": "application/json", ...headers }, + }), + ); + }), + ), + ); + + const result = yield* Effect.gen(function* () { + const client = yield* ZendeskClient.ZendeskClient; + const schema = Schema.Struct({ groups: Schema.Array(Schema.Unknown) }); + yield* client.get(schema, "/groups").pipe(Effect.ignore); + return yield* client.get(schema, "/groups"); + }).pipe( + Effect.match({ + onFailure: (error) => error.message, + onSuccess: (body) => `${body.groups.length} groups`, + }), + Effect.provide( + ZendeskClient.layer(config).pipe(Layer.provide(Layer.succeed(HttpClient.HttpClient)(http))), + ), + ); + + return { + result, + calls: (yield* Ref.get(calls)).map((url) => new URL(url).pathname), + rateLimitRetries: yield* retryCount("rate_limit"), + serverErrorRetries: yield* retryCount("server_error"), + }; + }).pipe(Effect.provideService(Metric.MetricRegistry, new Map())); + +describe("client", () => { + it.live("reuses the token, retries what is temporary, and keeps Zendesk's message", () => + Effect.gen(function* () { + const ok = { status: 200, body: { groups: [] } }; + expect({ + ok: yield* getWith([ok]), + retried: yield* getWith([ + { status: 503, body: {} }, + { status: 429, body: {}, headers: { "retry-after": "0" } }, + ok, + ]), + revoked: yield* getWith([{ status: 401, body: {} }, ok]), + missingScope: yield* getWith([ + { + status: 403, + body: { + error: "Forbidden", + description: "You are missing the following required scopes: groups:read", + }, + }, + ]), + }).toMatchInlineSnapshot(` + { + "missingScope": { + "calls": [ + "/oauth/tokens", + "/api/v2/groups", + "/api/v2/groups", + ], + "rateLimitRetries": 0, + "result": "Zendesk API returned 403 for /groups: You are missing the following required scopes: groups:read", + "serverErrorRetries": 0, + }, + "ok": { + "calls": [ + "/oauth/tokens", + "/api/v2/groups", + "/api/v2/groups", + ], + "rateLimitRetries": 0, + "result": "0 groups", + "serverErrorRetries": 0, + }, + "retried": { + "calls": [ + "/oauth/tokens", + "/api/v2/groups", + "/api/v2/groups", + "/api/v2/groups", + "/api/v2/groups", + ], + "rateLimitRetries": 1, + "result": "0 groups", + "serverErrorRetries": 1, + }, + "revoked": { + "calls": [ + "/oauth/tokens", + "/api/v2/groups", + "/oauth/tokens", + "/api/v2/groups", + "/api/v2/groups", + ], + "rateLimitRetries": 0, + "result": "0 groups", + "serverErrorRetries": 0, + }, + } + `); + }), + ); + + it.effect("retries an attempt that hangs", () => + Effect.gen(function* () { + const calls = yield* Ref.make(0); + const respond = (request: HttpClientRequest.HttpClientRequest, body: unknown) => + HttpClientResponse.fromWeb( + request, + new Response(JSON.stringify(body), { headers: { "content-type": "application/json" } }), + ); + const http = HttpClient.make((request) => + request.url.endsWith("/oauth/tokens") + ? Effect.succeed(respond(request, token)) + : Ref.getAndUpdate(calls, (n) => n + 1).pipe( + Effect.flatMap((n) => + n === 0 ? Effect.never : Effect.succeed(respond(request, { groups: [] })), + ), + ), + ); + + const fiber = yield* Effect.gen(function* () { + const client = yield* ZendeskClient.ZendeskClient; + return yield* client.get( + Schema.Struct({ groups: Schema.Array(Schema.Unknown) }), + "/groups", + ); + }).pipe( + Effect.provide( + ZendeskClient.layer(config).pipe( + Layer.provide(Layer.succeed(HttpClient.HttpClient)(http)), + ), + ), + Effect.forkChild, + ); + yield* TestClock.adjust("2 minutes"); + yield* TestClock.adjust("10 seconds"); + + expect({ + result: yield* Fiber.join(fiber), + calls: yield* Ref.get(calls), + timeoutRetries: yield* retryCount("timeout"), + }).toMatchInlineSnapshot(` + { + "calls": 2, + "result": { + "groups": [], + }, + "timeoutRetries": 1, + } + `); + }).pipe(Effect.provideService(Metric.MetricRegistry, new Map())), + ); +}); diff --git a/connectors/producer-zendesk/test/fixtures/objects.ts b/connectors/producer-zendesk/test/fixtures/objects.ts new file mode 100644 index 00000000..2223a895 --- /dev/null +++ b/connectors/producer-zendesk/test/fixtures/objects.ts @@ -0,0 +1,319 @@ +// Shapes from a Zendesk trial account, trimmed, with test data. + +export const ticket = (id: number, fields: Readonly> = {}) => ({ + url: `https://acme.zendesk.com/api/v2/tickets/${id}.json`, + id, + external_id: null, + via: { channel: "api", source: { from: {}, to: {}, rel: null } }, + created_at: "2026-10-08T21:25:21Z", + updated_at: "2026-10-08T21:25:28Z", + generated_timestamp: 1791494764, + type: "question", + subject: "Billing question", + raw_subject: "Billing question", + description: "Billing question - first message", + priority: "high", + status: "solved", + requester_id: 39771868857245, + submitter_id: 39771868857245, + assignee_id: 39771704393373, + organization_id: 39771868840349, + group_id: 39771663256989, + collaborator_ids: [], + problem_id: null, + is_public: true, + due_at: null, + tags: ["billing", "vip"], + custom_fields: [ + { id: 39771663108893, value: null }, + { id: 39771680543389, value: "topic__billing__invoice__request" }, + { id: 39771695973277, value: false }, + { id: 39771695973278, value: ["red", "blue"] }, + ], + satisfaction_rating: { score: "unoffered" }, + custom_status_id: 39771663254173, + ticket_form_id: 39771663206685, + brand_id: 39771695429277, + ...fields, +}); + +const minutes = (calendar: number | null, business: number | null) => ({ calendar, business }); + +export const metricSet = (ticketId: number) => ({ + url: "https://acme.zendesk.com/api/v2/ticket_metrics/39771696929565.json", + id: 39771696929565, + ticket_id: ticketId, + created_at: "2026-10-08T21:25:21Z", + updated_at: "2026-10-08T21:25:28Z", + group_stations: 1, + assignee_stations: 1, + reopens: 0, + replies: 2, + status_updated_at: "2026-10-08T21:25:28Z", + initially_assigned_at: "2026-10-08T21:25:21Z", + assigned_at: "2026-10-08T21:25:21Z", + solved_at: "2026-10-08T21:25:28Z", + latest_comment_added_at: "2026-10-08T21:25:28Z", + reply_time_in_minutes: minutes(4, 4), + first_resolution_time_in_minutes: minutes(7, 7), + full_resolution_time_in_minutes: minutes(7, 7), + agent_wait_time_in_minutes: minutes(0, 0), + requester_wait_time_in_minutes: minutes(7, 7), + on_hold_time_in_minutes: minutes(0, 0), +}); + +export const user = (id: number, fields: Readonly> = {}) => ({ + id, + url: `https://acme.zendesk.com/api/v2/users/${id}.json`, + name: "Ada Test", + email: "ada@acme.example", + created_at: "2026-10-08T21:25:19Z", + updated_at: "2026-10-08T21:25:19Z", + time_zone: "Asia/Kolkata", + locale: "en-US", + organization_id: 39771868840349, + role: "end-user", + verified: false, + external_id: null, + tags: ["beta"], + active: true, + suspended: false, + custom_role_id: null, + default_group_id: null, + last_login_at: null, + user_fields: { plan: "pro", seats: 12, renewal: null }, + ...fields, +}); + +export const organization = (id: number, fields: Readonly> = {}) => ({ + url: `https://acme.zendesk.com/api/v2/organizations/${id}.json`, + id, + name: "Acme Test Co", + shared_tickets: false, + shared_comments: false, + external_id: null, + created_at: "2026-10-08T21:25:18Z", + updated_at: "2026-10-08T21:25:18Z", + domain_names: ["acme.example"], + details: "", + notes: "", + group_id: null, + tags: ["vip"], + organization_fields: {}, + deleted_at: null, + ...fields, +}); + +export const comment = (id: number, fields: Readonly> = {}) => ({ + id, + via: { channel: "api", source: { from: {}, to: {}, rel: null } }, + type: "Comment", + author_id: 39771704393373, + body: "Thanks Ada, looking into it.", + html_body: "

Thanks Ada, looking into it.

", + plain_body: "Thanks Ada, looking into it.", + public: true, + attachments: [], + audit_id: 39771900527901, + created_at: "2026-10-08T21:25:26Z", + ...fields, +}); + +export const ticketEvent = ( + ticketId: number, + createdAt: string, + childEvents: ReadonlyArray, +) => ({ + id: 39771900527901, + ticket_id: ticketId, + timestamp: Date.parse(createdAt) / 1000, + created_at: createdAt, + updater_id: 39771704393373, + via: "Web service", + system: {}, + metadata: {}, + event_type: "Audit", + child_events: childEvents, +}); + +export const group = { + url: "https://acme.zendesk.com/api/v2/groups/39771663256989.json", + id: 39771663256989, + is_public: true, + name: "Support", + description: "", + default: true, + deleted: false, + created_at: "2026-10-08T21:13:25Z", + updated_at: "2026-10-08T21:13:25Z", +}; + +export const customStatus = { + url: "https://acme.zendesk.com/api/v2/custom_statuses/39771663254173.json", + id: 39771663254173, + status_category: "solved", + agent_label: "Solved", + end_user_label: "Solved", + active: true, + default: true, + created_at: "2026-10-08T21:13:25Z", + updated_at: "2026-10-08T21:13:25Z", +}; + +const answer = (fields: Readonly>) => ({ + created_at: "2026-10-09T06:18:21.129Z", + updated_at: "2026-10-09T06:18:21.129Z", + ...fields, +}); + +export const surveyResponse = (id: string, answers: ReadonlyArray, ticketId = "3") => ({ + id, + expires_at: "2026-11-06T06:18:03.261Z", + responder_id: "39771850790941", + subject_zrns: [`zen:ticket:${ticketId}`], + subjects: [{ id: ticketId, type: "ticket", zrn: `zen:ticket:${ticketId}` }], + survey: { id: "01M4FMXHBW5WHJ6D7BEMA0RZC5", version: 1, state: "enabled" }, + answers, +}); + +export const ratingAnswer = (rating: number, category: string, updatedAt?: string) => + answer({ + type: "rating_scale", + rating, + rating_category: category, + question: { + type: "rating_scale_numeric", + sub_type: "customer_satisfaction", + id: "01M4FMXA2ZKKW0SW4G3MA6FBV9", + }, + ...(updatedAt === undefined ? {} : { updated_at: updatedAt }), + }); + +export const reasonAnswer = answer({ + type: "closed_ended", + selections: [{ type: "predefined", option_id: "01M4FMXA30Z079V8E8P0BM67D9" }], + question: { type: "closed_ended", id: "01M4FMXA2ZBXBT4CSMM2QAAEV7" }, +}); + +export const commentAnswer = answer({ + type: "open_ended", + value: "Took too long to get a reply.", + question: { type: "open_ended", id: "01M4FMXA30EKPSYPJRYHK3NJPQ" }, +}); + +const text = (value: string) => ({ type: "static", value }); + +export const csatSurvey = { + id: "01M4FMXHBW5WHJ6D7BEMA0RZC5", + state: "enabled", + version: 1, + created_at: "2026-10-09T06:16:58.492Z", + updated_at: "2026-10-09T06:16:58.492Z", + questions: [ + { + type: "rating_scale_numeric", + sub_type: "customer_satisfaction", + id: "01M4FMXA2ZKKW0SW4G3MA6FBV9", + headline: text("How would you rate the support you received?"), + options: [ + { rating: 1, label: text("Very unsatisfied"), follow_up: { question_id: "x" } }, + { rating: 5, label: text("Very satisfied"), follow_up: { question_id: "y" } }, + ], + }, + { + type: "closed_ended", + id: "01M4FMXA2ZBXBT4CSMM2QAAEV7", + headline: text("Select a reason regarding your experience"), + options: [{ id: "01M4FMXA30Z079V8E8P0BM67D9", label: text("The issue was not resolved") }], + }, + { + type: "open_ended", + id: "01M4FMXA30EKPSYPJRYHK3NJPQ", + headline: text("Share your thoughts on the support you received"), + }, + ], +}; + +export const identity = ( + id: number, + userId: number, + fields: Readonly> = {}, +) => ({ + url: `https://acme.zendesk.com/api/v2/users/${userId}/identities/${id}.json`, + id, + user_id: userId, + type: "email", + value: "ada@acme.example", + verified: false, + primary: true, + created_at: "2026-10-08T21:25:19Z", + updated_at: "2026-10-08T21:25:19Z", + verification_method: "none", + verified_at: null, + undeliverable_count: 0, + deliverable_state: "deliverable", + ...fields, +}); + +export const metricEvent = (id: number, fields: Readonly> = {}) => ({ + id, + ticket_id: 1, + metric: "reply_time", + instance_id: 1, + type: "activate", + time: "2026-10-08T21:14:17Z", + deleted: false, + ...fields, +}); + +export const groupMembership = (id: number, groupId: number) => ({ + url: `https://acme.zendesk.com/api/v2/group_memberships/${id}.json`, + id, + user_id: 39771704393373, + group_id: groupId, + default: false, + created_at: "2026-10-08T21:13:25Z", + updated_at: "2026-10-08T21:13:25Z", +}); + +export const rating = (id: number, fields: Readonly> = {}) => ({ + url: `https://acme.zendesk.com/api/v2/satisfaction_ratings/${id}.json`, + id, + assignee_id: 39771704393373, + group_id: 39771663256989, + requester_id: 39771850790941, + ticket_id: 6, + score: "bad", + created_at: "2026-10-08T21:30:21Z", + updated_at: "2026-10-08T21:30:21Z", + comment: "Took too long to get a reply.", + ...fields, +}); + +export const article = (id: number) => ({ + id, + url: `https://acme.zendesk.com/api/v2/help_center/en-us/articles/${id}.json`, + html_url: `https://acme.zendesk.com/hc/en-us/articles/${id}-Returns`, + author_id: 39771704393373, + comments_disabled: false, + draft: false, + promoted: false, + position: 0, + vote_sum: 0, + vote_count: 0, + section_id: 39771706390941, + created_at: "2026-10-08T21:14:22Z", + updated_at: "2026-10-08T21:14:22Z", + name: "Returns", + title: "Returns", + source_locale: "en-us", + locale: "en-us", + outdated: false, + outdated_locales: [], + edited_at: "2026-10-08T21:14:22Z", + user_segment_id: null, + permission_group_id: 39771696447005, + content_tag_ids: [], + label_names: [], + body: "

Send it back within 30 days.

", +}); diff --git a/connectors/producer-zendesk/test/helpers.ts b/connectors/producer-zendesk/test/helpers.ts new file mode 100644 index 00000000..ad33f3d8 --- /dev/null +++ b/connectors/producer-zendesk/test/helpers.ts @@ -0,0 +1,80 @@ +import { ConnectorError } from "@useairfoil/connector-kit"; +import { Effect, Layer, Option, Ref, Schema } from "effect"; + +import type { ZendeskClientService } from "../src/client/client"; + +import { ZendeskClient, ZendeskConnector } from "../src/index"; + +export type FakeRequest = { + readonly path: string; + readonly params: Readonly>; +}; + +/** Answers a request with a response body, or undefined for a 404. */ +export type FakeZendesk = (request: FakeRequest) => unknown; + +const decode = (schema: Schema.Decoder, value: unknown, path: string) => + Schema.decodeUnknownEffect(schema)(value).pipe( + Effect.mapError( + (cause) => new ConnectorError({ message: `Fixture for ${path} does not decode`, cause }), + ), + ); + +export const makeFakeClient = (fake: FakeZendesk) => + Effect.gen(function* () { + const requests = yield* Ref.make>([]); + const find = ( + schema: Schema.Decoder, + path: string, + params: Readonly> = {}, + ) => + Effect.gen(function* () { + const request = { path, params }; + yield* Ref.update(requests, (current) => [...current, request]); + return yield* Effect.transposeOption( + Option.fromNullishOr(fake(request)).pipe( + Option.map((body) => decode(schema, body, path)), + ), + ); + }); + const client: ZendeskClientService = { + find, + get: (schema, path, params) => + find(schema, path, params).pipe( + Effect.flatMap( + Option.match({ + onNone: () => + Effect.fail( + new ConnectorError({ message: `Zendesk API returned 404 for ${path}` }), + ), + onSome: Effect.succeed, + }), + ), + ), + }; + return { client, requests }; + }); + +export const connectorLayer = (client: ZendeskClientService) => + Layer.effect(ZendeskConnector.ZendeskConnector)(ZendeskConnector.make()).pipe( + Layer.provide(Layer.succeed(ZendeskClient.ZendeskClient)(client)), + ); + +export const describeRequest = (request: FakeRequest) => + [request.path, new URLSearchParams(request.params).toString()] + .filter((part) => part !== "") + .join(" "); + +export const plain = (value: unknown): unknown => + JSON.parse( + JSON.stringify(value, (_key, item) => + typeof item === "bigint" ? `${item}n` : item instanceof Map ? Object.fromEntries(item) : item, + ), + ); + +export const pick = (rows: ReadonlyArray, keys: ReadonlyArray) => + plain( + rows.map((row) => + Object.fromEntries(Object.entries(row).filter(([key]) => keys.includes(key))), + ), + ); diff --git a/connectors/producer-zendesk/test/iceberg-schema.test.ts b/connectors/producer-zendesk/test/iceberg-schema.test.ts new file mode 100644 index 00000000..ccfb24ca --- /dev/null +++ b/connectors/producer-zendesk/test/iceberg-schema.test.ts @@ -0,0 +1,480 @@ +import { describe, expect, it } from "@effect/vitest"; +import { Iceberg } from "@useairfoil/connector-kit"; +import { Effect } from "effect"; + +import { tableSchemas } from "../src/tables"; + +type CommitRequest = Effect.Success>; +type AddSchema = Extract; +type TableSchema = AddSchema["schema"]; +type IcebergType = TableSchema["fields"][number]["type"]; + +const tableSchema = (request: CommitRequest): TableSchema => { + const update = request.updates.find((item) => item.action === "add-schema"); + if (update?.action !== "add-schema") throw new Error("Missing add-schema update"); + return update.schema; +}; + +const undocumented = (type: IcebergType): ReadonlyArray => { + if (typeof type === "string") return []; + switch (type.type) { + case "struct": + return type.fields.flatMap((field) => [ + ...(field.doc ? [] : [field.name]), + ...undocumented(field.type), + ]); + case "list": + return undocumented(type.element); + case "map": + return [...undocumented(type.key), ...undocumented(type.value)]; + } +}; + +const describeType = (type: IcebergType): string => { + if (typeof type === "string") return type; + switch (type.type) { + case "struct": + return `struct<${type.fields.map((field) => `${field.id} ${field.name}${field.required ? "" : "?"}: ${describeType(field.type)}`).join(", ")}>`; + case "list": + return `list<${type["element-id"]}: ${describeType(type.element)}>`; + case "map": + return `map<${type["key-id"]}: ${describeType(type.key)}, ${type["value-id"]}: ${describeType(type.value)}>`; + } +}; + +describe("Iceberg schemas", () => { + it.effect("compiles every table with documented, stable field IDs", () => + Effect.gen(function* () { + const comments: Record = {}; + const missingDocs: Array = []; + const tables: Record> = {}; + for (const [name, schema] of Object.entries(tableSchemas)) { + const request = yield* Iceberg.makeCreateTableCommitRequest(schema, { + location: `s3://warehouse/zendesk-${name}`, + }); + const properties = request.updates.find((update) => update.action === "set-properties"); + comments[name] = + properties?.action === "set-properties" ? properties.updates.comment : undefined; + + const fields = tableSchema(request); + missingDocs.push(...undocumented(fields).map((field) => `${name}.${field}`)); + tables[name] = fields.fields.map( + (field) => + `${field.id} ${field.name}${field.required ? "" : "?"}: ${describeType(field.type)}`, + ); + } + + expect({ comments, missingDocs }).toMatchInlineSnapshot(` + { + "comments": { + "articles": "Zendesk Help Center articles.", + "brands": "Zendesk brands.", + "categories": "Zendesk Help Center categories.", + "community_posts": "Posts in the Zendesk community.", + "community_topics": "Topics in the Zendesk community.", + "csat_surveys": "Zendesk CSAT surveys. Names the IDs in \`survey_responses\`.", + "custom_roles": "Zendesk agent roles. Names \`users.custom_role_id\`.", + "custom_statuses": "Zendesk ticket statuses. Names \`tickets.custom_status_id\`.", + "group_memberships": "Which agents are in which Zendesk groups.", + "groups": "Zendesk agent groups.", + "macros": "Zendesk macros: saved replies and ticket changes.", + "organization_fields": "Zendesk organization fields. Names the keys in \`organizations.organization_fields\`.", + "organization_memberships": "Which users are in which Zendesk organizations. A user can be in several.", + "organizations": "Zendesk organizations, usually customer companies.", + "satisfaction_ratings": "Zendesk satisfaction ratings, from the legacy CSAT. A new score is a new row; the latest per ticket counts.", + "schedules": "Zendesk business hours schedules, with their holidays.", + "sections": "Zendesk Help Center sections.", + "sla_policies": "Zendesk SLA policies. Names the policies in \`ticket_metric_events\`.", + "survey_responses": "Answers to Zendesk CSAT surveys. Unanswered surveys are left out.", + "talk_lines": "Zendesk Talk lines: phone numbers and digital lines.", + "ticket_comments": "Comments and internal notes on Zendesk tickets.", + "ticket_field_history": "Every change to a Zendesk ticket field, one row per field.", + "ticket_fields": "Zendesk ticket fields. Names the IDs in \`tickets.custom_fields\`.", + "ticket_forms": "Zendesk ticket forms.", + "ticket_metric_events": "Zendesk ticket metric events: SLA targets and breaches, and each step of reply and resolution times.", + "tickets": "Zendesk tickets, with their metrics.", + "user_fields": "Zendesk user fields. Names the keys in \`users.user_fields\`.", + "users": "Zendesk users: end users, agents, and admins.", + }, + "missingDocs": [], + } + `); + expect(tables).toMatchInlineSnapshot(` + { + "articles": [ + "1 id: long", + "2 version: timestamptz", + "3 created_at: timestamptz", + "4 updated_at: timestamptz", + "5 html_url: string", + "6 title: string", + "7 body?: string", + "8 locale: string", + "9 source_locale: string", + "10 section_id: long", + "11 author_id: long", + "12 draft: boolean", + "13 promoted: boolean", + "14 position: long", + "15 vote_sum: long", + "16 vote_count: long", + "17 label_names: list<101: string>", + "18 edited_at: timestamptz", + ], + "brands": [ + "1 id: long", + "2 version: timestamptz", + "3 created_at: timestamptz", + "4 updated_at: timestamptz", + "5 name: string", + "6 subdomain: string", + "7 brand_url: string", + "8 active: boolean", + "9 default: boolean", + ], + "categories": [ + "1 id: long", + "2 version: timestamptz", + "3 created_at: timestamptz", + "4 updated_at: timestamptz", + "5 html_url: string", + "6 name: string", + "7 description?: string", + "8 locale: string", + "9 position: long", + ], + "community_posts": [ + "1 id: long", + "2 version: timestamptz", + "3 created_at: timestamptz", + "4 updated_at: timestamptz", + "5 html_url: string", + "6 title: string", + "7 details?: string", + "8 author_id: long", + "9 topic_id: long", + "10 status: string", + "11 featured: boolean", + "12 pinned: boolean", + "13 closed: boolean", + "14 vote_sum: long", + "15 vote_count: long", + "16 comment_count: long", + "17 follower_count: long", + ], + "community_topics": [ + "1 id: long", + "2 version: timestamptz", + "3 created_at: timestamptz", + "4 updated_at: timestamptz", + "5 html_url: string", + "6 name: string", + "7 description?: string", + "8 position: long", + "9 follower_count: long", + ], + "csat_surveys": [ + "1 id: string", + "2 version: timestamptz", + "3 survey_version: long", + "4 state: string", + "5 created_at: timestamptz", + "6 updated_at: timestamptz", + "7 questions: list<101: struct<102 id: string, 103 type: string, 104 sub_type?: string, 105 headline: string, 110 options: list<106: struct<107 id?: string, 108 rating?: long, 109 label: string>>>>", + ], + "custom_roles": [ + "1 id: long", + "2 version: timestamptz", + "3 created_at: timestamptz", + "4 updated_at: timestamptz", + "5 name: string", + "6 description?: string", + "7 role_type: long", + "8 team_member_count: long", + "9 configuration: map<101: string, 102: string>", + ], + "custom_statuses": [ + "1 id: long", + "2 version: timestamptz", + "3 created_at: timestamptz", + "4 updated_at: timestamptz", + "5 status_category: string", + "6 agent_label: string", + "7 end_user_label: string", + "8 active: boolean", + "9 default: boolean", + ], + "group_memberships": [ + "1 id: long", + "2 version: timestamptz", + "3 _deleted?: boolean", + "4 created_at: timestamptz", + "5 updated_at: timestamptz", + "6 user_id: long", + "7 group_id: long", + "8 default: boolean", + ], + "groups": [ + "1 id: long", + "2 version: timestamptz", + "3 created_at: timestamptz", + "4 updated_at: timestamptz", + "5 name: string", + "6 description: string", + "7 default: boolean", + "8 is_public: boolean", + ], + "macros": [ + "1 id: long", + "2 version: timestamptz", + "3 created_at: timestamptz", + "4 updated_at: timestamptz", + "5 title: string", + "6 description?: string", + "7 active: boolean", + "8 position: long", + "9 actions: list<101: struct<102 field: string, 103 value?: string>>", + "10 restriction?: string", + ], + "organization_fields": [ + "1 id: long", + "2 version: timestamptz", + "3 created_at: timestamptz", + "4 updated_at: timestamptz", + "5 key: string", + "6 type: string", + "7 title: string", + "8 active: boolean", + "9 position: long", + "10 custom_field_options: list<101: struct<102 id: long, 103 name: string, 104 value: string>>", + ], + "organization_memberships": [ + "1 id: long", + "2 version: timestamptz", + "3 _deleted?: boolean", + "4 created_at: timestamptz", + "5 updated_at: timestamptz", + "6 user_id: long", + "7 organization_id: long", + "8 default?: boolean", + "9 view_tickets: boolean", + ], + "organizations": [ + "1 id: long", + "2 version: timestamptz", + "3 _deleted?: boolean", + "4 created_at: timestamptz", + "5 updated_at: timestamptz", + "6 name: string", + "7 external_id?: string", + "8 group_id?: long", + "9 domain_names: list<101: string>", + "10 tags: list<102: string>", + "11 organization_fields: map<103: string, 104: string>", + ], + "satisfaction_ratings": [ + "1 id: long", + "2 version: timestamptz", + "3 created_at: timestamptz", + "4 updated_at: timestamptz", + "5 ticket_id?: long", + "6 requester_id: long", + "7 assignee_id?: long", + "8 group_id?: long", + "9 score: string", + "10 comment?: string", + "11 reason?: string", + "12 reason_id?: long", + ], + "schedules": [ + "1 id: long", + "2 version: timestamptz", + "3 created_at: timestamptz", + "4 updated_at: timestamptz", + "5 name: string", + "6 time_zone: string", + "7 intervals: list<101: struct<102 start_time: long, 103 end_time: long>>", + "8 holidays: list<104: struct<105 id: long, 106 name: string, 107 start_date: string, 108 end_date: string>>", + ], + "sections": [ + "1 id: long", + "2 version: timestamptz", + "3 created_at: timestamptz", + "4 updated_at: timestamptz", + "5 html_url: string", + "6 name: string", + "7 description?: string", + "8 locale: string", + "9 category_id: long", + "10 parent_section_id?: long", + "11 position: long", + ], + "sla_policies": [ + "1 id: long", + "2 version: timestamptz", + "3 created_at: timestamptz", + "4 updated_at: timestamptz", + "5 title: string", + "6 description?: string", + "7 position: long", + "8 filter: string", + "9 policy_metrics: list<101: struct<102 priority: string, 103 metric: string, 104 target_in_seconds: long, 105 business_hours: boolean>>", + ], + "survey_responses": [ + "1 id: string", + "2 version: timestamptz", + "3 ticket_id?: long", + "4 responder_id: long", + "5 survey_id: string", + "6 survey_version: long", + "7 rating?: long", + "8 rating_category?: string", + "9 answers: list<101: struct<102 question_id: string, 103 question_type: string, 104 type: string, 105 rating?: long, 106 rating_category?: string, 107 value?: string, 109 option_ids: list<108: string>, 110 updated_at: timestamptz>>", + "10 expires_at: timestamptz", + ], + "talk_lines": [ + "1 id: long", + "2 version: timestamptz", + "3 created_at: timestamptz", + "4 line_type: string", + "5 nickname?: string", + "6 number?: string", + "7 display_number?: string", + "8 country_code?: string", + "9 toll_free?: boolean", + "10 brand_id?: long", + "11 default_group_id?: long", + "12 group_ids: list<101: long>", + "13 priority: long", + "14 recorded: boolean", + "15 transcription: boolean", + ], + "ticket_comments": [ + "1 id: long", + "2 version: timestamptz", + "3 ticket_id: long", + "4 type: string", + "5 author_id: long", + "6 public: boolean", + "7 created_at: timestamptz", + "8 via: struct<101 channel: string>", + "9 body: string", + "10 attachments: list<102: struct<103 id: long, 104 file_name: string, 105 content_type: string, 106 size: long>>", + ], + "ticket_field_history": [ + "1 id: long", + "2 version: timestamptz", + "3 ticket_id: long", + "4 updater_id: long", + "5 event_type: string", + "6 field_name: string", + "7 value?: string", + "8 previous_value?: string", + "9 via: string", + ], + "ticket_fields": [ + "1 id: long", + "2 version: timestamptz", + "3 created_at: timestamptz", + "4 updated_at: timestamptz", + "5 type: string", + "6 title: string", + "7 raw_title: string", + "8 active: boolean", + "9 required: boolean", + "10 custom_field_options: list<101: struct<102 id: long, 103 name: string, 104 value: string>>", + ], + "ticket_forms": [ + "1 id: long", + "2 version: timestamptz", + "3 created_at: timestamptz", + "4 updated_at: timestamptz", + "5 name: string", + "6 display_name: string", + "7 active: boolean", + "8 default: boolean", + "9 ticket_field_ids: list<101: long>", + ], + "ticket_metric_events": [ + "1 id: long", + "2 version: timestamptz", + "3 _deleted?: boolean", + "4 ticket_id?: long", + "5 metric: string", + "6 instance_id: long", + "7 type: string", + "8 time: timestamptz", + "9 sla_policy_id?: long", + "10 sla_target_in_seconds?: long", + "11 sla_business_hours?: boolean", + "12 status_calendar?: long", + "13 status_business?: long", + ], + "tickets": [ + "1 id: long", + "2 version: timestamptz", + "3 _deleted?: boolean", + "4 created_at: timestamptz", + "5 updated_at: timestamptz", + "6 subject?: string", + "7 description?: string", + "8 status: string", + "9 custom_status_id?: long", + "10 priority?: string", + "11 type?: string", + "12 via: struct<101 channel: string>", + "13 requester_id?: long", + "14 submitter_id?: long", + "15 assignee_id?: long", + "16 organization_id?: long", + "17 group_id?: long", + "18 brand_id?: long", + "19 ticket_form_id?: long", + "20 problem_id?: long", + "21 due_at?: timestamptz", + "22 external_id?: string", + "23 is_public: boolean", + "24 satisfaction_rating?: struct<102 score: string, 103 comment?: string>", + "25 tags: list<104: string>", + "26 custom_fields: map<105: string, 106: string>", + "27 metrics?: struct<110 replies: long, 111 reopens: long, 112 assignee_stations: long, 113 group_stations: long, 116 reply_time_in_minutes: struct<114 calendar?: long, 115 business?: long>, 119 first_resolution_time_in_minutes: struct<117 calendar?: long, 118 business?: long>, 122 full_resolution_time_in_minutes: struct<120 calendar?: long, 121 business?: long>, 125 agent_wait_time_in_minutes: struct<123 calendar?: long, 124 business?: long>, 128 requester_wait_time_in_minutes: struct<126 calendar?: long, 127 business?: long>, 131 on_hold_time_in_minutes: struct<129 calendar?: long, 130 business?: long>, 132 assigned_at?: timestamptz, 133 initially_assigned_at?: timestamptz, 134 solved_at?: timestamptz, 135 latest_comment_added_at?: timestamptz, 136 status_updated_at?: timestamptz>", + ], + "user_fields": [ + "1 id: long", + "2 version: timestamptz", + "3 created_at: timestamptz", + "4 updated_at: timestamptz", + "5 key: string", + "6 type: string", + "7 title: string", + "8 active: boolean", + "9 position: long", + "10 custom_field_options: list<101: struct<102 id: long, 103 name: string, 104 value: string>>", + ], + "users": [ + "1 id: long", + "2 version: timestamptz", + "3 _deleted?: boolean", + "4 created_at: timestamptz", + "5 updated_at: timestamptz", + "6 name: string", + "7 email?: string", + "8 role: string", + "9 custom_role_id?: long", + "10 organization_id?: long", + "11 default_group_id?: long", + "12 suspended: boolean", + "13 verified: boolean", + "14 locale?: string", + "15 time_zone?: string", + "16 external_id?: string", + "17 last_login_at?: timestamptz", + "18 tags: list<101: string>", + "19 user_fields: map<102: string, 103: string>", + "20 identities: list<104: struct<105 id: long, 106 type: string, 107 value: string, 108 verified: boolean, 109 primary: boolean>>", + ], + } + `); + }), + ); +}); diff --git a/connectors/producer-zendesk/test/resources.test.ts b/connectors/producer-zendesk/test/resources.test.ts new file mode 100644 index 00000000..d78d99b1 --- /dev/null +++ b/connectors/producer-zendesk/test/resources.test.ts @@ -0,0 +1,1046 @@ +import { describe, expect, it } from "@effect/vitest"; +import { ConnectorApp } from "@useairfoil/connector-kit"; +import { Effect, Option, Ref } from "effect"; +import { TestClock } from "effect/testing"; + +import { ZendeskConnector, manifest } from "../src/index"; +import { tableSchemas } from "../src/tables"; +import { + article, + comment, + commentAnswer, + csatSurvey, + customStatus, + group, + groupMembership, + identity, + metricEvent, + metricSet, + organization, + rating, + ratingAnswer, + reasonAnswer, + surveyResponse, + ticket, + ticketEvent, + user, +} from "./fixtures/objects"; +import { + type FakeRequest, + type FakeZendesk, + connectorLayer, + describeRequest, + makeFakeClient, + pick, + plain, +} from "./helpers"; + +const now = Date.parse("2026-10-08T22:00:00.000Z"); +const cutoff = "2026-10-08T21:50:00.000Z"; + +type ResourceName = (typeof manifest.resources)[number]["name"]; + +const getChanges = (name: ResourceName, fake: FakeZendesk) => + Effect.gen(function* () { + yield* TestClock.setTime(now); + const { client, requests } = yield* makeFakeClient(fake); + const connector = yield* ZendeskConnector.ZendeskConnector.pipe( + Effect.provide(connectorLayer(client)), + ); + const resource = yield* Effect.fromOption( + Option.fromNullishOr(connector.resources.find((item) => item.name === name)), + ); + const changes = yield* Effect.fromOption(Option.fromNullishOr(resource.changes)); + return { + resource, + changes, + requests: Ref.get(requests).pipe(Effect.map((items) => items.map(describeRequest))), + }; + }); + +const getResource = (name: ResourceName, fake: FakeZendesk) => + Effect.gen(function* () { + const { resource, ...rest } = yield* getChanges(name, fake); + const backfill = yield* Effect.fromOption(Option.fromNullishOr(resource.backfill)); + return { backfill, ...rest }; + }); + +const cursorPages = + (key: string, pages: ReadonlyArray>, extra = {}) => + (request: FakeRequest) => { + const index = request.params.cursor === undefined ? 0 : Number(request.params.cursor); + const last = index === pages.length - 1; + return { + [key]: pages[index], + ...extra, + after_cursor: last ? null : String(index + 1), + end_of_stream: last, + }; + }; + +describe("resources", () => { + it.effect("matches the manifest and the table schemas", () => + Effect.gen(function* () { + const { client } = yield* makeFakeClient(() => undefined); + const connector = yield* ZendeskConnector.ZendeskConnector.pipe( + Effect.provide(connectorLayer(client)), + ); + + expect(connector.resources.map((item) => item.name)).toEqual( + manifest.resources.map((item) => item.name), + ); + for (const resource of connector.resources) { + expect(tableSchemas[resource.name]).toBe(resource.rowSchema); + } + }), + ); + + it.effect("checks every resource with read-only calls", () => + Effect.gen(function* () { + yield* TestClock.setTime(now); + const { client, requests } = yield* makeFakeClient(() => ({ + ...Object.fromEntries(manifest.resources.map((resource) => [resource.name, []] as const)), + ticket_events: [], + surveys: [], + identities: [], + holidays: [], + posts: [], + topics: [], + lines: [], + next_page: null, + after_cursor: null, + end_time: null, + end_of_stream: true, + })); + + const result = yield* ConnectorApp.check( + ZendeskConnector.ZendeskConnector, + connectorLayer(client), + { resources: manifest.resources.map((resource) => resource.name) }, + ); + + expect({ + failed: Object.entries(result).filter(([, item]) => item._tag !== "ok"), + requests: (yield* Ref.get(requests)).map(describeRequest), + }).toMatchInlineSnapshot(` + { + "failed": [], + "requests": [ + "/incremental/tickets/cursor include=metric_sets&start_time=0&per_page=1", + "/incremental/ticket_events include=comment_events&start_time=0&per_page=1", + "/incremental/users/cursor include=identities&start_time=0&per_page=1", + "/incremental/organizations start_time=0&per_page=1", + "/groups page%5Bsize%5D=100", + "/brands page%5Bsize%5D=100", + "/ticket_fields page%5Bsize%5D=100", + "/ticket_forms page%5Bsize%5D=100", + "/custom_statuses", + "/guide/survey_responses page%5Bsize%5D=1", + "/guide/en-us/surveys page%5Bsize%5D=50", + "/incremental/ticket_events start_time=0&per_page=1", + "/incremental/ticket_metric_events start_time=0&per_page=1", + "/satisfaction_ratings page%5Bsize%5D=1", + "/group_memberships page%5Bsize%5D=100", + "/organization_memberships page%5Bsize%5D=100", + "/user_fields page%5Bsize%5D=100", + "/organization_fields page%5Bsize%5D=100", + "/custom_roles", + "/slas/policies", + "/business_hours/schedules", + "/macros page%5Bsize%5D=100", + "/help_center/incremental/articles start_time=0&per_page=1", + "/help_center/sections page%5Bsize%5D=100", + "/help_center/categories page%5Bsize%5D=100", + "/community/posts page%5Bsize%5D=100", + "/community/topics page%5Bsize%5D=100", + "/channels/voice/lines", + ], + } + `); + }), + ); + + it.effect("backfills tickets with metrics, and stops past the cutoff", () => + Effect.gen(function* () { + const { backfill, requests } = yield* getResource( + "tickets", + cursorPages( + "tickets", + [ + [ticket(1, { generated_timestamp: 1791490000 })], + [ + ticket(2, { generated_timestamp: 1791496100 }), + // Past the cutoff. It still comes, and changes repeat it. + ticket(3, { status: "deleted", generated_timestamp: 1791496300 }), + ], + [ticket(4)], + ], + { metric_sets: [metricSet(2)] }, + ), + ); + + const first = yield* backfill.fetch({ cutoff }); + const second = yield* backfill.fetch({ cutoff, pageCursor: String(first.nextPageCursor) }); + + expect({ + first: { hasMore: first.hasMore, next: first.nextPageCursor }, + second: { hasMore: second.hasMore, next: second.nextPageCursor }, + row: plain(second.rows[0]), + deleted: pick(second.rows, ["id", "_deleted"]), + requests: yield* requests, + }).toMatchInlineSnapshot(` + { + "deleted": [ + { + "_deleted": false, + "id": "2n", + }, + { + "_deleted": true, + "id": "3n", + }, + ], + "first": { + "hasMore": true, + "next": "1", + }, + "requests": [ + "/incremental/tickets/cursor include=metric_sets&start_time=0", + "/incremental/tickets/cursor include=metric_sets&cursor=1", + ], + "row": { + "_deleted": false, + "assignee_id": "39771704393373n", + "brand_id": "39771695429277n", + "created_at": "2026-10-08T21:25:21.000Z", + "custom_fields": { + "39771680543389": "topic__billing__invoice__request", + "39771695973277": "false", + "39771695973278": "["red","blue"]", + }, + "custom_status_id": "39771663254173n", + "description": "Billing question - first message", + "due_at": null, + "external_id": null, + "group_id": "39771663256989n", + "id": "2n", + "is_public": true, + "metrics": { + "agent_wait_time_in_minutes": { + "business": "0n", + "calendar": "0n", + }, + "assigned_at": "2026-10-08T21:25:21.000Z", + "assignee_stations": "1n", + "first_resolution_time_in_minutes": { + "business": "7n", + "calendar": "7n", + }, + "full_resolution_time_in_minutes": { + "business": "7n", + "calendar": "7n", + }, + "group_stations": "1n", + "initially_assigned_at": "2026-10-08T21:25:21.000Z", + "latest_comment_added_at": "2026-10-08T21:25:28.000Z", + "on_hold_time_in_minutes": { + "business": "0n", + "calendar": "0n", + }, + "reopens": "0n", + "replies": "2n", + "reply_time_in_minutes": { + "business": "4n", + "calendar": "4n", + }, + "requester_wait_time_in_minutes": { + "business": "7n", + "calendar": "7n", + }, + "solved_at": "2026-10-08T21:25:28.000Z", + "status_updated_at": "2026-10-08T21:25:28.000Z", + }, + "organization_id": "39771868840349n", + "priority": "high", + "problem_id": null, + "requester_id": "39771868857245n", + "satisfaction_rating": { + "score": "unoffered", + }, + "status": "solved", + "subject": "Billing question", + "submitter_id": "39771868857245n", + "tags": [ + "billing", + "vip", + ], + "ticket_form_id": "39771663206685n", + "type": "question", + "updated_at": "2026-10-08T21:25:28.000Z", + "version": "2026-10-08T21:48:20.000Z", + "via": { + "channel": "api", + }, + }, + "second": { + "hasMore": false, + "next": undefined, + }, + } + `); + }), + ); + + it.effect("reads ticket changes from a minute before the cutoff, then by cursor", () => + Effect.gen(function* () { + const { changes, requests } = yield* getResource( + "tickets", + cursorPages("tickets", [[ticket(1)], [ticket(2)]]), + ); + + const first = yield* changes.fetch({ cursor: cutoff }); + const second = yield* changes.fetch({ cursor: first.cursor }); + + expect({ + first: { rows: first.rows.length, cursor: first.cursor, hasMore: first.hasMore }, + second: { rows: second.rows.length, cursor: second.cursor, hasMore: second.hasMore }, + requests: yield* requests, + }).toMatchInlineSnapshot(` + { + "first": { + "cursor": "1", + "hasMore": true, + "rows": 1, + }, + "requests": [ + "/incremental/tickets/cursor include=metric_sets&start_time=1791496140", + "/incremental/tickets/cursor include=metric_sets&cursor=1", + ], + "second": { + "cursor": "1", + "hasMore": false, + "rows": 1, + }, + } + `); + }), + ); + + it.effect("deletes users that are no longer active, and adds their identities", () => + Effect.gen(function* () { + const { changes } = yield* getResource( + "users", + cursorPages("users", [[user(1), user(2, { active: false, email: null })]], { + identities: [ + identity(11, 1), + identity(12, 1, { type: "phone_number", value: "+15555550100", primary: false }), + ], + }), + ); + + const { rows } = yield* changes.fetch({ cursor: cutoff }); + + expect(plain(rows)).toMatchInlineSnapshot(` + [ + { + "created_at": "2026-10-08T21:25:19.000Z", + "custom_role_id": null, + "default_group_id": null, + "email": "ada@acme.example", + "external_id": null, + "id": "1n", + "identities": [ + { + "id": "11n", + "primary": true, + "type": "email", + "value": "ada@acme.example", + "verified": false, + }, + { + "id": "12n", + "primary": false, + "type": "phone_number", + "value": "+15555550100", + "verified": false, + }, + ], + "last_login_at": null, + "locale": "en-US", + "name": "Ada Test", + "organization_id": "39771868840349n", + "role": "end-user", + "suspended": false, + "tags": [ + "beta", + ], + "time_zone": "Asia/Kolkata", + "updated_at": "2026-10-08T21:25:19.000Z", + "user_fields": { + "plan": "pro", + "seats": "12", + }, + "verified": false, + "version": "2026-10-08T21:25:19.000Z", + }, + { + "_deleted": true, + "created_at": "2026-10-08T21:25:19.000Z", + "custom_role_id": null, + "default_group_id": null, + "email": null, + "external_id": null, + "id": "2n", + "identities": [], + "last_login_at": null, + "locale": "en-US", + "name": "Ada Test", + "organization_id": "39771868840349n", + "role": "end-user", + "suspended": false, + "tags": [ + "beta", + ], + "time_zone": "Asia/Kolkata", + "updated_at": "2026-10-08T21:25:19.000Z", + "user_fields": { + "plan": "pro", + "seats": "12", + }, + "verified": false, + "version": "2026-10-08T21:25:19.000Z", + }, + ] + `); + }), + ); + + it.effect("pages organizations by end time, and deletes deleted ones", () => + Effect.gen(function* () { + const { backfill, changes, requests } = yield* getResource("organizations", (request) => + request.params.start_time === "0" + ? { organizations: [organization(1)], end_time: 1791490000, end_of_stream: false } + : { + organizations: [ + organization(2, { + name: "2_deleted_Globex Test Co", + deleted_at: "2026-10-08T21:51:00Z", + updated_at: "2026-10-08T21:51:00Z", + }), + ], + end_time: 1791496260, + end_of_stream: false, + }, + ); + + const first = yield* backfill.fetch({ cutoff }); + const second = yield* backfill.fetch({ cutoff, pageCursor: String(first.nextPageCursor) }); + const changed = yield* changes.fetch({ cursor: "1791496200" }); + + expect({ + backfill: [first, second].map((page) => ({ + hasMore: page.hasMore, + next: page.nextPageCursor, + })), + changes: { + cursor: changed.cursor, + rows: pick(changed.rows, ["id", "name", "_deleted"]), + }, + requests: yield* requests, + }).toMatchInlineSnapshot(` + { + "backfill": [ + { + "hasMore": true, + "next": "1791490000", + }, + { + "hasMore": false, + "next": undefined, + }, + ], + "changes": { + "cursor": "1791496260", + "rows": [ + { + "_deleted": true, + "id": "2n", + "name": "2_deleted_Globex Test Co", + }, + ], + }, + "requests": [ + "/incremental/organizations start_time=0", + "/incremental/organizations start_time=1791490000", + "/incremental/organizations start_time=1791496200", + ], + } + `); + }), + ); + + it.effect("reads comments from ticket events, and reads a redacted ticket again", () => + Effect.gen(function* () { + const { changes, requests } = yield* getResource("ticket_comments", (request) => { + if (request.path === "/incremental/ticket_events") { + return { + ticket_events: [ + ticketEvent(3, "2026-10-08T21:25:22Z", [ + { ...comment(31, { body: "Card 4111 1111 1111 1111?" }), event_type: "Comment" }, + { id: 1, via: "Web service", status: "open", event_type: "Create" }, + ]), + // An SLA update has no child events. + ticketEvent(3, "2026-10-08T21:25:23Z", []), + ticketEvent(3, "2026-10-08T21:25:40Z", [ + { id: 2, comment_id: "30", event_type: "CommentRedactionEvent" }, + ]), + // Two redactions on one ticket need only one reread. + ticketEvent(3, "2026-10-08T21:25:50Z", [ + { id: 2, attachment_id: "311", event_type: "AttachmentRedactionEvent" }, + ]), + // Ticket 5 was deleted after the redaction, so its comments 404. + ticketEvent(5, "2026-10-08T21:26:10Z", [ + { id: 3, comment_id: "51", event_type: "CommentRedactionEvent" }, + ]), + ], + end_time: 1791494750, + end_of_stream: true, + }; + } + if (request.path === "/tickets/5/comments") return undefined; + return request.params["page[after]"] === undefined + ? { + comments: [comment(30)], + meta: { has_more: true, after_cursor: "next" }, + } + : { + comments: [comment(31, { body: "Card ▇▇▇▇ ▇▇▇▇ ▇▇▇▇ ▇▇▇▇?" })], + meta: { has_more: false, after_cursor: null }, + }; + }); + + const { rows, cursor } = yield* changes.fetch({ cursor: "1791494700" }); + + expect({ + cursor, + rows: pick(rows, ["id", "ticket_id", "version", "body"]), + requests: yield* requests, + }).toMatchInlineSnapshot(` + { + "cursor": "1791494750", + "requests": [ + "/incremental/ticket_events include=comment_events&start_time=1791494700", + "/tickets/3/comments page%5Bsize%5D=100", + "/tickets/3/comments page%5Bsize%5D=100&page%5Bafter%5D=next", + "/tickets/5/comments page%5Bsize%5D=100", + ], + "rows": [ + { + "body": "Card 4111 1111 1111 1111?", + "id": "31n", + "ticket_id": "3n", + "version": "2026-10-08T21:25:22.000Z", + }, + { + "body": "Thanks Ada, looking into it.", + "id": "30n", + "ticket_id": "3n", + "version": "2026-10-08T21:25:50.000Z", + }, + { + "body": "Card ▇▇▇▇ ▇▇▇▇ ▇▇▇▇ ▇▇▇▇?", + "id": "31n", + "ticket_id": "3n", + "version": "2026-10-08T21:25:50.000Z", + }, + ], + } + `); + }), + ); + + it.effect("records each ticket field change, with custom fields by ID", () => + Effect.gen(function* () { + const { changes, requests } = yield* getResource("ticket_field_history", () => ({ + ticket_events: [ + ticketEvent(3, "2026-10-08T21:25:22Z", [ + { + id: 11, + via: "Web form", + via_reference_id: null, + status: "open", + event_type: "Create", + }, + { + id: 12, + via: "Web form", + via_reference_id: null, + tags: ["billing"], + added_tags: ["billing"], + removed_tags: [], + event_type: "Create", + }, + { ...comment(31), event_type: "Comment" }, + ]), + ticketEvent(3, "2026-10-08T21:25:40Z", [ + { + id: 13, + via: "Rule", + via_reference_id: 39771663297821, + priority: "urgent", + rel: "trigger", + revision_id: 1, + event_type: "Change", + previous_value: "high", + }, + { + id: 14, + via: "Intelligent Triage", + via_reference_id: null, + custom_ticket_fields: { "39771680543389": "topic__billing__invoice__request" }, + event_type: "Change", + previous_value: null, + }, + ]), + ], + end_time: 1791494750, + end_of_stream: true, + })); + + const { rows } = yield* changes.fetch({ cursor: "1791494700" }); + + expect({ + rows: pick(rows, ["id", "field_name", "value", "previous_value", "via"]), + requests: yield* requests, + }).toMatchInlineSnapshot(` + { + "requests": [ + "/incremental/ticket_events start_time=1791494700", + ], + "rows": [ + { + "field_name": "status", + "id": "11n", + "previous_value": null, + "value": "open", + "via": "Web form", + }, + { + "field_name": "tags", + "id": "12n", + "previous_value": null, + "value": "["billing"]", + "via": "Web form", + }, + { + "field_name": "priority", + "id": "13n", + "previous_value": "high", + "value": "urgent", + "via": "Rule", + }, + { + "field_name": "39771680543389", + "id": "14n", + "previous_value": null, + "value": "topic__billing__invoice__request", + "via": "Intelligent Triage", + }, + ], + } + `); + }), + ); + + it.effect("reads metric events with their SLA and status", () => + Effect.gen(function* () { + const { changes } = yield* getResource("ticket_metric_events", () => ({ + ticket_metric_events: [ + metricEvent(1, { + type: "apply_sla", + sla: { + target: 60, + business_hours: false, + policy: { id: 39771709039517, title: "Set first reply time", description: null }, + target_in_seconds: 3600, + }, + }), + metricEvent(2, { type: "update_status", status: { business: 0, calendar: 4 } }), + metricEvent(3, { type: "breach", ticket_id: null, deleted: true }), + ], + next_page: null, + count: 3, + end_time: 1791494750, + end_of_stream: true, + })); + + const { rows } = yield* changes.fetch({ cursor: "1791494700" }); + + expect( + pick(rows, ["id", "_deleted", "type", "ticket_id", "sla_policy_id", "status_calendar"]), + ).toMatchInlineSnapshot(` + [ + { + "_deleted": false, + "id": "1n", + "sla_policy_id": "39771709039517n", + "status_calendar": null, + "ticket_id": "1n", + "type": "apply_sla", + }, + { + "_deleted": false, + "id": "2n", + "sla_policy_id": null, + "status_calendar": "4n", + "ticket_id": "1n", + "type": "update_status", + }, + { + "_deleted": true, + "id": "3n", + "sla_policy_id": null, + "status_calendar": null, + "ticket_id": null, + "type": "breach", + }, + ] + `); + }), + ); + + it.effect("deletes a membership that is gone on the next read", () => + Effect.gen(function* () { + let memberships = [groupMembership(1, 10), groupMembership(2, 20)]; + const { changes } = yield* getChanges("group_memberships", () => ({ + group_memberships: memberships, + meta: { has_more: false, after_cursor: null }, + })); + + const first = yield* changes.fetch({ cursor: cutoff }); + memberships = [groupMembership(1, 10)]; + const second = yield* changes.fetch({ cursor: first.cursor }); + + expect({ + first: pick(first.rows, ["id", "_deleted"]), + cursor: first.cursor, + second: pick(second.rows, ["id", "version", "_deleted"]), + }).toMatchInlineSnapshot(` + { + "cursor": "{"ids":["1","2"]}", + "first": [ + { + "id": "1n", + }, + { + "id": "2n", + }, + ], + "second": [ + { + "id": "1n", + "version": "2026-10-08T21:13:25.000Z", + }, + { + "_deleted": true, + "id": "2n", + "version": "2026-10-08T22:00:00.000Z", + }, + ], + } + `); + }), + ); + + it.effect("reads ratings given since the last run", () => + Effect.gen(function* () { + const { changes, requests } = yield* getResource("satisfaction_ratings", () => ({ + satisfaction_ratings: [rating(1), rating(2, { score: "good", comment: null })], + meta: { has_more: false, after_cursor: null }, + })); + + const { rows, cursor } = yield* changes.fetch({ cursor: "2026-10-08T21:00:00.000Z" }); + + expect({ + cursor, + rows: pick(rows, ["id", "score", "reason", "version"]), + requests: yield* requests, + }).toMatchInlineSnapshot(` + { + "cursor": "2026-10-08T22:00:00.000Z", + "requests": [ + "/satisfaction_ratings page%5Bsize%5D=100&start_time=1791492600", + ], + "rows": [ + { + "id": "1n", + "reason": null, + "score": "bad", + "version": "2026-10-08T21:30:21.000Z", + }, + { + "id": "2n", + "reason": null, + "score": "good", + "version": "2026-10-08T21:30:21.000Z", + }, + ], + } + `); + }), + ); + + it.effect("reads articles until a page has no next page, and keeps the cursor when empty", () => + Effect.gen(function* () { + const { changes } = yield* getResource("articles", (request) => + request.params.start_time === "1791494700" + ? { articles: [article(1)], count: 1, next_page: "next", end_time: 1791494720 } + : request.params.start_time === "1791494720" + ? { articles: [article(2)], count: 1, next_page: null, end_time: 1791494750 } + : { articles: [], count: 0, next_page: null, end_time: 1 }, + ); + + const first = yield* changes.fetch({ cursor: "1791494700" }); + const second = yield* changes.fetch({ cursor: first.cursor }); + const third = yield* changes.fetch({ cursor: second.cursor }); + + expect({ + first: { ids: pick(first.rows, ["id"]), cursor: first.cursor, hasMore: first.hasMore }, + second: { ids: pick(second.rows, ["id"]), cursor: second.cursor, hasMore: second.hasMore }, + third: { ids: pick(third.rows, ["id"]), cursor: third.cursor, hasMore: third.hasMore }, + }).toMatchInlineSnapshot(` + { + "first": { + "cursor": "1791494720", + "hasMore": true, + "ids": [ + { + "id": "1n", + }, + ], + }, + "second": { + "cursor": "1791494750", + "hasMore": false, + "ids": [ + { + "id": "2n", + }, + ], + }, + "third": { + "cursor": "1791494750", + "hasMore": false, + "ids": [], + }, + } + `); + }), + ); + + it.effect("lists the small tables in full", () => + Effect.gen(function* () { + const groups = yield* getResource("groups", (request) => + request.params["page[after]"] === undefined + ? { groups: [group], meta: { has_more: true, after_cursor: "next" } } + : { + groups: [{ ...group, id: 2, name: "Billing" }], + meta: { has_more: false, after_cursor: null }, + }, + ); + const statuses = yield* getResource("custom_statuses", () => ({ + custom_statuses: [customStatus], + next_page: null, + previous_page: null, + count: 1, + })); + + const groupPage = yield* groups.backfill.fetch({ cutoff }); + const statusPage = yield* statuses.backfill.fetch({ cutoff }); + + expect({ + groups: pick(groupPage.rows, ["id", "name"]), + statuses: plain(statusPage.rows), + requests: [...(yield* groups.requests), ...(yield* statuses.requests)], + }).toMatchInlineSnapshot(` + { + "groups": [ + { + "id": "39771663256989n", + "name": "Support", + }, + { + "id": "2n", + "name": "Billing", + }, + ], + "requests": [ + "/groups page%5Bsize%5D=100", + "/groups page%5Bsize%5D=100&page%5Bafter%5D=next", + "/custom_statuses", + ], + "statuses": [ + { + "active": true, + "agent_label": "Solved", + "created_at": "2026-10-08T21:13:25.000Z", + "default": true, + "end_user_label": "Solved", + "id": "39771663254173n", + "status_category": "solved", + "updated_at": "2026-10-08T21:13:25.000Z", + "version": "2026-10-08T21:13:25.000Z", + }, + ], + } + `); + }), + ); + + it.effect("reads answered surveys, re-reads the editable window, and names the questions", () => + Effect.gen(function* () { + const responses = yield* getResource("survey_responses", () => ({ + survey_responses: [ + surveyResponse("A", [ratingAnswer(1, "bad"), reasonAnswer, commentAnswer]), + // The customer changed the rating later. + surveyResponse("B", [ratingAnswer(5, "good", "2026-10-09T06:19:22.892Z")], "6"), + // Sent, but not answered. + surveyResponse("C", [], "2"), + // Not changed since the last run. + surveyResponse("D", [ratingAnswer(4, "good", "2026-10-08T20:00:00.000Z")], "4"), + ], + meta: { has_more: false, after_cursor: null }, + })); + const surveys = yield* getResource("csat_surveys", () => ({ + surveys: [csatSurvey], + meta: { has_more: false, after_cursor: null }, + })); + + const changed = yield* responses.changes.fetch({ cursor: cutoff }); + const survey = yield* surveys.backfill.fetch({ cutoff }); + + expect({ + responses: pick(changed.rows, ["id", "version", "ticket_id", "rating", "answers"]), + survey: plain(survey.rows), + requests: [...(yield* responses.requests), ...(yield* surveys.requests)], + }).toMatchInlineSnapshot(` + { + "requests": [ + "/guide/survey_responses page%5Bsize%5D=50&sort=id&filter%5Bcreated_at_start%5D=1788990600000", + "/guide/en-us/surveys page%5Bsize%5D=50", + ], + "responses": [ + { + "answers": [ + { + "option_ids": [], + "question_id": "01M4FMXA2ZKKW0SW4G3MA6FBV9", + "question_type": "rating_scale_numeric", + "rating": "1n", + "rating_category": "bad", + "type": "rating_scale", + "updated_at": "2026-10-09T06:18:21.129Z", + "value": null, + }, + { + "option_ids": [ + "01M4FMXA30Z079V8E8P0BM67D9", + ], + "question_id": "01M4FMXA2ZBXBT4CSMM2QAAEV7", + "question_type": "closed_ended", + "rating": null, + "rating_category": null, + "type": "closed_ended", + "updated_at": "2026-10-09T06:18:21.129Z", + "value": null, + }, + { + "option_ids": [], + "question_id": "01M4FMXA30EKPSYPJRYHK3NJPQ", + "question_type": "open_ended", + "rating": null, + "rating_category": null, + "type": "open_ended", + "updated_at": "2026-10-09T06:18:21.129Z", + "value": "Took too long to get a reply.", + }, + ], + "id": "A", + "rating": "1n", + "ticket_id": "3n", + "version": "2026-10-09T06:18:21.129Z", + }, + { + "answers": [ + { + "option_ids": [], + "question_id": "01M4FMXA2ZKKW0SW4G3MA6FBV9", + "question_type": "rating_scale_numeric", + "rating": "5n", + "rating_category": "good", + "type": "rating_scale", + "updated_at": "2026-10-09T06:19:22.892Z", + "value": null, + }, + ], + "id": "B", + "rating": "5n", + "ticket_id": "6n", + "version": "2026-10-09T06:19:22.892Z", + }, + ], + "survey": [ + { + "created_at": "2026-10-09T06:16:58.492Z", + "id": "01M4FMXHBW5WHJ6D7BEMA0RZC5", + "questions": [ + { + "headline": "How would you rate the support you received?", + "id": "01M4FMXA2ZKKW0SW4G3MA6FBV9", + "options": [ + { + "id": null, + "label": "Very unsatisfied", + "rating": "1n", + }, + { + "id": null, + "label": "Very satisfied", + "rating": "5n", + }, + ], + "sub_type": "customer_satisfaction", + "type": "rating_scale_numeric", + }, + { + "headline": "Select a reason regarding your experience", + "id": "01M4FMXA2ZBXBT4CSMM2QAAEV7", + "options": [ + { + "id": "01M4FMXA30Z079V8E8P0BM67D9", + "label": "The issue was not resolved", + "rating": null, + }, + ], + "sub_type": null, + "type": "closed_ended", + }, + { + "headline": "Share your thoughts on the support you received", + "id": "01M4FMXA30EKPSYPJRYHK3NJPQ", + "options": [], + "sub_type": null, + "type": "open_ended", + }, + ], + "state": "enabled", + "survey_version": "1n", + "updated_at": "2026-10-09T06:16:58.492Z", + "version": "2026-10-09T06:16:58.492Z", + }, + ], + } + `); + }), + ); +}); diff --git a/connectors/producer-zendesk/tsconfig.json b/connectors/producer-zendesk/tsconfig.json new file mode 100644 index 00000000..df2aa9e0 --- /dev/null +++ b/connectors/producer-zendesk/tsconfig.json @@ -0,0 +1,17 @@ +{ + "extends": "../../tsconfig.json", + "compilerOptions": { + "outDir": "dist", + "declarationDir": "dist", + "rootDir": ".", + "types": ["node"], + "moduleResolution": "bundler", + "esModuleInterop": true, + "verbatimModuleSyntax": true, + "noEmit": true, + "resolveJsonModule": true, + "skipLibCheck": true, + "strict": true + }, + "exclude": ["node_modules", "dist"] +} diff --git a/connectors/producer-zendesk/tsdown.config.ts b/connectors/producer-zendesk/tsdown.config.ts new file mode 100644 index 00000000..632013de --- /dev/null +++ b/connectors/producer-zendesk/tsdown.config.ts @@ -0,0 +1,9 @@ +import { defineConfig } from "tsdown"; + +export default defineConfig({ + entry: ["src/index.ts", "src/main.ts", "src/manifest.ts"], + format: ["esm"], + dts: true, + sourcemap: true, + clean: true, +}); diff --git a/connectors/producer-zendesk/vitest.config.ts b/connectors/producer-zendesk/vitest.config.ts new file mode 100644 index 00000000..50ca1af4 --- /dev/null +++ b/connectors/producer-zendesk/vitest.config.ts @@ -0,0 +1,9 @@ +import { defineConfig } from "vitest/config"; + +export default defineConfig({ + test: { + fileParallelism: false, + testTimeout: 60_000, + hookTimeout: 60_000, + }, +}); diff --git a/pnpm-lock.yaml b/pnpm-lock.yaml index c2258bb4..d538ae12 100644 --- a/pnpm-lock.yaml +++ b/pnpm-lock.yaml @@ -266,6 +266,43 @@ importers: specifier: 'catalog:' version: 5.0.3(@types/node@24.12.2)(vite@7.3.2(@types/node@24.12.2)(jiti@2.6.1)(tsx@4.21.0)(yaml@2.9.0)) + connectors/producer-zendesk: + dependencies: + '@effect/platform-node': + specifier: 'catalog:' + version: 4.0.1(effect@4.0.1)(redis@6.3.0) + '@effect/sql-pg': + specifier: 'catalog:' + version: 4.0.1(effect@4.0.1) + '@useairfoil/connector-kit': + specifier: workspace:* + version: link:../../packages/connector-kit + effect: + specifier: 'catalog:' + version: 4.0.1 + devDependencies: + '@dotenvx/dotenvx': + specifier: ^1.62.0 + version: 1.62.0 + '@effect/vitest': + specifier: 'catalog:' + version: 4.0.1(effect@4.0.1)(vitest@5.0.3(@types/node@24.12.2)(vite@7.3.2(@types/node@24.12.2)(jiti@2.6.1)(tsx@4.21.0)(yaml@2.9.0))) + '@types/node': + specifier: 'catalog:' + version: 24.12.2 + '@useairfoil/effect-vcr': + specifier: workspace:* + version: link:../../packages/effect-vcr + tsdown: + specifier: 'catalog:' + version: 0.23.0(tsx@4.21.0)(typescript@5.9.3) + tsx: + specifier: ^4.21.0 + version: 4.21.0 + vitest: + specifier: 'catalog:' + version: 5.0.3(@types/node@24.12.2)(vite@7.3.2(@types/node@24.12.2)(jiti@2.6.1)(tsx@4.21.0)(yaml@2.9.0)) + packages/cli: dependencies: '@effect/platform-node':

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