diff --git a/source/administration-guide/configure/site-configuration-settings.rst b/source/administration-guide/configure/site-configuration-settings.rst index 0865920b739..365d445ba5b 100644 --- a/source/administration-guide/configure/site-configuration-settings.rst +++ b/source/administration-guide/configure/site-configuration-settings.rst @@ -253,7 +253,7 @@ Report a Problem With self-hosted deployments, you can specify how the **Report a Problem** option behaves in the Mattermost app via the **Help** menu: -- **Default link**: Uses the default Mattermost URL to report a problem. Customers with a Mattermost subscription are directed to the `Mattermost Support Portal `_. Community deployments are directed to `create a new issue on the Mattermost GitHub repository `_. +- **Default**: Customers with a Mattermost license can open a support case by email with the Mattermost support team. Unlicensed Mattermost deployments are directed to the `troubleshooting forums `_. - **Email address**: Enables you to :ref:`enter an email address ` that users will be prompted to send a message to when they choose **Report a Problem** in Mattermost. - **Custom link**: Enables you to :ref:`enter a URL ` that users will be directed to when they choose **Report a Problem** in Mattermost. - **Hide link**: Removes the **Report a Problem** option from Mattermost. @@ -282,7 +282,7 @@ Report a Problem link :displayname: Report a Problem email (Customization) :systemconsole: Site Configuration > Customization :configjson: .SupportSettings.ReportAProblemMail - :environment: MM_SUPPORTSETTINGS_REPORTAPROBLMEMAIL + :environment: MM_SUPPORTSETTINGS_REPORTAPROBLEMMAIL :description: Enter the email address that users will be prompted to send a message to when they choose Report a Problem in Mattermost. Report a Problem email address @@ -291,7 +291,7 @@ Report a Problem email address +---------------------------------------------------------------------------------------------------+-------------------------------------------------------------------------+ | This field sets the email address for the **Report a Problem** link in the channel | - System Config path: **Site Configuration > Customization** | | header **Help** menu. | - ``config.json`` setting: ``SupportSettings`` > ``ReportAProblemMail`` | -| | - Environment variable: ``MM_SUPPORTSETTINGS_REPORTAPROBLMEMAIL`` | +| | - Environment variable: ``MM_SUPPORTSETTINGS_REPORTAPROBLEMMAIL`` | | String input. Cannot be left blank. | | +---------------------------------------------------------------------------------------------------+-------------------------------------------------------------------------+ diff --git a/source/conf.py b/source/conf.py index 17bed3ac2e3..2f008da4183 100644 --- a/source/conf.py +++ b/source/conf.py @@ -526,9 +526,9 @@ def setup(app: Sphinx): # built documents. # # The short X.Y version. -# version = '11.7' +# version = '11.8' # The full version, including alpha/beta/rc tags. -# release = '11.7' +# release = '11.8' # The language for content autogenerated by Sphinx. Refer to documentation # for a list of supported languages. diff --git a/source/deployment-guide/mobile/mobile-troubleshooting.rst b/source/deployment-guide/mobile/mobile-troubleshooting.rst index 0c510fbaaeb..ae79aadf1e9 100644 --- a/source/deployment-guide/mobile/mobile-troubleshooting.rst +++ b/source/deployment-guide/mobile/mobile-troubleshooting.rst @@ -20,6 +20,24 @@ Login with ADFS/Office365 is not working In line with Microsoft guidance we recommend `configuring intranet forms-based authentication for devices that do not support WIA `_. +How do I attach mobile app logs to a message? +--------------------------------------------- + +Use ``/mobile-logs`` during mobile troubleshooting to let users attach Mattermost mobile app logs to messages. Running ``/mobile-logs on`` shows the **Attach app logs** option in the attachment menu of the message composer, so users can include device-side logs when messaging an administrator or support engineer. Users can also turn this option on or off from the **Report a problem** screen in the mobile app. The command responds with an ephemeral message visible only to the user who ran it. + +.. important:: + + This command requires Mattermost mobile app v2.38 or later. + +- Enable **Attach app logs** for yourself using ``/mobile-logs on``. +- Disable **Attach app logs** for yourself using ``/mobile-logs off``. +- Check whether **Attach app logs** is enabled using ``/mobile-logs status``. +- System admins can manage the setting for another user by appending a username, such as ``/mobile-logs on @username``, ``/mobile-logs off @username``, or ``/mobile-logs status @username``. + +.. important:: + + Non-admin users can only manage their own preference. Attempts to target another account return a neutral **Unable to change mobile log settings for that user** message to avoid username enumeration. Preference changes made through this command are recorded in the audit log. + I see a “Connecting…” bar that does not go away ----------------------------------------------- @@ -147,4 +165,4 @@ If you did not receive a push notification when testing push notifications, use To conserve disk space, once your push notification issue is resolved, go to **System Console > Environment > Logging > File Log Level**, then select **ERROR** to switch your logging detail level from **DEBUG** to **Errors Only**. -If push notifications are not being delivered on the mobile device, confirm that you're logged in to the **Native** mobile app session through **Profile > Security > View and Log Out of Active Sessions**. Otherwise, the `DeviceId` won't get registered in the `Sessions` table and notifications won't be delivered. \ No newline at end of file +If push notifications are not being delivered on the mobile device, confirm that you're logged in to the **Native** mobile app session through **Profile > Security > View and Log Out of Active Sessions**. Otherwise, the ``DeviceId`` won't get registered in the ``Sessions`` table and notifications won't be delivered. diff --git a/source/integrations-guide/built-in-slash-commands.rst b/source/integrations-guide/built-in-slash-commands.rst index 7f87e7fe45a..3616eadb521 100644 --- a/source/integrations-guide/built-in-slash-commands.rst +++ b/source/integrations-guide/built-in-slash-commands.rst @@ -63,4 +63,4 @@ More useful slash commands - Open the in-product Marketplace using ``/marketplace``. - Display a list of keyboard shortcuts using ``/shortcuts``. - Open the **Settings** screen using ``/settings``. -- Log out of Mattermost using ``/logout``. \ No newline at end of file +- Log out of Mattermost using ``/logout``.