Environment
self-hosted (https://develop.sentry.dev/self-hosted/)
What are you trying to accomplish?
We are encountering an issue with Sentry Session Replay where longer recordings (typically ~2–50 minutes) fail to load with the following error:
Replay Not Found
The replay you are looking for was not found due to a processing error.
The replay might be missing critical events or metadata, or there may be an issue loading the actions from the server.
Observed Behavior:
Replays shorter than ~2 minutes generally work fine.
Replays longer than ~3 minutes frequently fail with the error.
Issue appears during replay processing or retrieval.
Expected Behavior:
All session replays, including longer sessions, should be processed and viewable without errors.
Additional Context:
Issue seems related to replay size or duration.
Possibly related to ingestion limits, processing failures, or missing replay segments/metadata.
No clear error visible in UI logs.
Environment:
Deployment: Self-hosted (Helm chart)
Platform: Kubernetes
Browser: Chrome
How are you getting stuck?
We are unable to view longer session replays, which limits our ability to debug production issues.
Where in the product are you?
Settings - Relay
Link
No response
DSN
No response
Version
26.2.1 (7d67773)
Environment
self-hosted (https://develop.sentry.dev/self-hosted/)
What are you trying to accomplish?
We are encountering an issue with Sentry Session Replay where longer recordings (typically ~2–50 minutes) fail to load with the following error:
Replay Not Found
The replay you are looking for was not found due to a processing error.
The replay might be missing critical events or metadata, or there may be an issue loading the actions from the server.
Observed Behavior:
Replays shorter than ~2 minutes generally work fine.
Replays longer than ~3 minutes frequently fail with the error.
Issue appears during replay processing or retrieval.
Expected Behavior:
All session replays, including longer sessions, should be processed and viewable without errors.
Additional Context:
Issue seems related to replay size or duration.
Possibly related to ingestion limits, processing failures, or missing replay segments/metadata.
No clear error visible in UI logs.
Environment:
Deployment: Self-hosted (Helm chart)
Platform: Kubernetes
Browser: Chrome
How are you getting stuck?
We are unable to view longer session replays, which limits our ability to debug production issues.
Where in the product are you?
Settings - Relay
Link
No response
DSN
No response
Version
26.2.1 (7d67773)