@@ -279,44 +279,81 @@ The buttons will be shown according to the **Return Type** and **Return Status**
279279
280280![ shopify-order-detail] ( ../../../../static/img/xstore/order-details/shopify/order-detail.png )
281281
282- The order information section displays:
283-
284- | Section | Details |
285- | -------------------- | -------------- |
286- | ** Buyer Details** | Name and Email |
287- | ** Payment Details** | Payment Method |
288- | ** Shipping Details** | Address |
282+ The order information section includes:
289283
290- Allow seller to add Private or Customer Note
284+ | Section | Details |
285+ | -------------------- | -------------------------- |
286+ | ** Buyer Details** | Customer name and email |
287+ | ** Payment Details** | Payment method |
288+ | ** Shipping Details** | Delivery address |
291289
292290### Order Actions
293291
294292![ shopify-actions] ( ../../../../static/img/xstore/order-details/shopify/order-actions.png )
295293
296- | Actions | Details |
297- | ------------------- | -------------------------------------------------- |
298- | ** Mark As Paid** | Mark order as paid order |
299- | ** Update Tracking** | Update carrier, tracking number, and url for buyer |
300- | ** Create Return** | Create return for buyer |
301- | ** Restock Item** | Restock returned item |
302- | ** Cancel Order** | Cancel an order |
294+ | Action | Description | Availability |
295+ | ------------------- | -------------------------------------------------- | --------------------------------------------------- |
296+ | ** Mark As Paid** | Manually record an order as paid. | Only for orders awaiting payment. |
297+ | ** Update Tracking** | Update carrier, tracking number, and tracking URL. | Available for all orders. |
298+ | ** Create Return** | Initiate a return and refund for the buyer. | Only for fulfilled orders. |
299+ | ** Cancel Order** | Cancel the order. | Only for orders that have not been fulfilled. |
303300
304- ** Update Tracking: **
301+ #### Update Tracking
305302
306303![ shopify-update-tracking] ( ../../../../static/img/xstore/order-details/shopify/seller-update-tracking.png )
307304
308- ** Create Return:**
305+ Update the carrier name, tracking number, and shipment URL to keep the buyer informed.
306+
307+ #### Create Return
309308
310309![ shopify-create-return] ( ../../../../static/img/xstore/order-details/shopify/seller-create-return.png )
311310
312- ** Restock Item: **
311+ Sellers can create a return and refund for specific items in an order.
313312
314- ![ shopify-restock-item] ( ../../../../static/img/xstore/order-details/shopify/seller-restock-item.png )
313+ * ** Reason:** A return reason is required and can be selected from the dropdown menu.
314+ * ** Quantity:** Adjust the number of items being returned.
315315
316- ** Cancel Order:**
316+ ![ shopify-create-return-reason] ( ../../../../static/img/xstore/order-details/shopify/seller-create-return-reason.png )
317+
318+ ** Refund Options:**
319+ You can choose from three refund methods:
320+ 1 . ** No Refund:** Mark the return without issuing a refund.
321+ 2 . ** Refund Selected Item:** Refund only the cost of the items.
322+ 3 . ** Refund Selected Item with Shipping Cost:** Refund both the items and the shipping fee.
323+
324+ ![ shopify-create-return-refund-options] ( ../../../../static/img/xstore/order-details/shopify/seller-create-return-refund.png )
325+
326+ > Sellers can manually adjust the final refund amount. You can also choose whether to ** restock** the items during this process.
327+
328+ #### Cancel Order
317329
318330![ shopify-cancel-order] ( ../../../../static/img/xstore/order-details/shopify/seller-cancel-order.png )
319331
332+ This action is only available for orders that are ** not yet fulfilled** .
333+
334+ * ** Reason:** Selecting a cancellation reason is mandatory.
335+ * ** Refund:** For paid orders, you can choose whether to process a refund immediately.
336+ * ** Notification:** You can choose to notify the customer about the cancellation.
337+
338+ #### Return/Refund (Buyer-Initiated)
339+
340+ This section is available when a buyer requests a return or refund.
341+
342+ ![ shopify-return-request] ( ../../../../static/img/xstore/order-details/shopify/buyer-request-return-refund.png )
343+
344+ Sellers can choose from the following actions:
345+
346+ * ** Accept and Refund** : Approve the request and issue a full refund to the buyer.
347+ * ** Decline Return** : Reject the request. This does not close the case, and the request may be resubmitted.
348+ * ** Close Return** : Stop the return and refund process. No further action will be taken.
349+ * ** Restock items** : Return the product quantities to your inventory.
350+
351+ ![ shopify-decline-return] ( ../../../../static/img/xstore/order-details/shopify/buyer-request-return-refund-decline.png )
352+
353+ > For buyer-initiated requests, the refund amount cannot be manually adjusted.
354+
355+
356+
320357## WooCommerce
321358
322359### Order Detail Page
0 commit comments