diff --git a/README.md b/README.md
index 12a26b9..bc5cd21 100644
--- a/README.md
+++ b/README.md
@@ -218,13 +218,13 @@ gh2 support view 1234567
 gh2 support view 1234567 --scope personal/0 --output json
 
 gh2 support create \
-  --account "Circles Inc." \
+  --account "Example Corp." \
   --subject "Remove sensitive data from repository history" \
   --body-file ./ticket.md
 
 # Submit the reviewed ticket
 gh2 support create \
-  --account "Circles Inc." \
+  --account "Example Corp." \
   --subject "Remove sensitive data from repository history" \
   --body-file ./ticket.md \
   --yes
diff --git a/skills/guide/SKILL.md b/skills/guide/SKILL.md
index 59b35cd..5277a98 100644
--- a/skills/guide/SKILL.md
+++ b/skills/guide/SKILL.md
@@ -22,7 +22,7 @@ All config files are `github.<stage>.json` where `stage ∈ {local, prod}`:
 ```json
 {
   "appId": 2864083,
-  "name": "circlesac-yg2",
+  "name": "example-app",
   "webhookSecret": "...",
   "privateKey": "<base64-encoded PEM>"
 }
@@ -198,13 +198,13 @@ gh2 support view 1234567 --scope personal/0 --output json
 
 # Dry run: authenticates and prints the exact ticket without creating it
 gh2 support create \
-  --account "Circles Inc." \
+  --account "Example Corp." \
   --subject "Remove sensitive data from repository history" \
   --body-file ./ticket.md
 
 # Submit only after reviewing the dry run
 gh2 support create \
-  --account "Circles Inc." \
+  --account "Example Corp." \
   --subject "Remove sensitive data from repository history" \
   --body-file ./ticket.md \
   --yes
diff --git a/src/lib/support.ts b/src/lib/support.ts
index 042deaf..52826c3 100644
--- a/src/lib/support.ts
+++ b/src/lib/support.ts
@@ -319,9 +319,17 @@ export function parseSupportTicketDetails(html: string): SupportTicketDetails {
   const ticketId = attribute(ticketTag, "data-ticket-id");
   const orgType = attribute(ticketTag, "data-org-type");
   const orgId = attribute(ticketTag, "data-org-id");
-  const status = html
+  const stateTag = html.match(
+    /<([a-z][\w-]*)\b[^>]*class="[^"]*\bState\b[^"]*"[^>]*>([\s\S]*?)<\/\1>/i,
+  );
+  const stateLabel = stateTag ? htmlToText(stateTag[2] ?? "").toLowerCase() : "";
+  const legacyState = stateTag?.[0]
     .match(/class="[^"]*\bState--(open|closed)\b/i)?.[1]
     ?.toLowerCase();
+  const status =
+    stateLabel === "open" || stateLabel === "closed"
+      ? stateLabel
+      : legacyState;
   if (
     !ticketId ||
     !orgType ||
diff --git a/tests/delete-parser.test.ts b/tests/delete-parser.test.ts
index 69f3350..caa57b3 100644
--- a/tests/delete-parser.test.ts
+++ b/tests/delete-parser.test.ts
@@ -61,8 +61,8 @@ describe("parseDeleteForm", () => {
 describe("confirmValueFromPattern", () => {
   it("reconstructs the app name from a case-insensitive char-class pattern", () => {
     expect(
-      confirmValueFromPattern("[cC][iI][rR][cC][lL][eE][sS][aA][cC]-[yY][gG]2"),
-    ).toBe("circlesac-yg2");
+      confirmValueFromPattern("[eE][xX][aA][mM][pP][lL][eE]-[aA][pP][pP]"),
+    ).toBe("example-app");
   });
 
   it("keeps literal characters (digits, hyphens) as-is", () => {
diff --git a/tests/pat.test.ts b/tests/pat.test.ts
index a9b1b9a..d30ad33 100644
--- a/tests/pat.test.ts
+++ b/tests/pat.test.ts
@@ -27,14 +27,14 @@ const PAT_FORM_HTML = `
       <form id="new_user_programmatic_access" action="/settings/personal-access-tokens" method="post">
         <input type="hidden" name="authenticity_token" value="a&amp;b">
         <input type="text" name="user_programmatic_access[name]" value="Priority reconciler">
-        <input type="hidden" name="target_name" value="melten-ai">
+        <input type="hidden" name="target_name" value="example-org">
         <template>
           <input type="hidden" name="user_programmatic_access[default_expires_at]" value="30">
         </template>
         <input type="hidden" name="user_programmatic_access[default_expires_at]" value="custom">
         <input type="date" name="user_programmatic_access[custom_expires_at]" value="2026-09-01">
         <textarea name="user_programmatic_access[description]">Policy automation</textarea>
-        <include-fragment src="/settings/personal-access-tokens/select-access?target_name=melten-ai&amp;issues=write"></include-fragment>
+        <include-fragment src="/settings/personal-access-tokens/select-access?target_name=example-org&amp;issues=write"></include-fragment>
       </form>
     </body>
   </html>`;
@@ -47,7 +47,7 @@ const ACCESS_HTML = `
   <input type="hidden" name="integration[default_permissions][issues]" value="write">
   <input type="hidden" name="integration[default_permissions][metadata]" value="read">
   <input type="hidden" name="integration[default_permissions][contents]" value="none">
-  <remote-input src="/settings/personal-access-tokens/suggestions?target_name=melten-ai&amp;experimental=1"></remote-input>
+  <remote-input src="/settings/personal-access-tokens/suggestions?target_name=example-org&amp;experimental=1"></remote-input>
   <script type="application/json" data-target="react-partial.embeddedData">${JSON.stringify(
     {
       props: {
@@ -70,19 +70,19 @@ const OWNER_HTML = `
     <button data-value="work-admin">work-admin</button>
   </li>
   <li data-actor-is-organization="true" data-fg-limit="366" data-fg-limit-label="366 days" data-fg-limit-exempt="false">
-    <button data-value="melten-ai">melten-ai</button>
+    <button data-value="example-org">example-org</button>
   </li>`;
 
 const REPOSITORY_HTML = `
   <li>
-    <button data-value="1245612113">melten-ai/silicon-workbench</button>
-    <input type="hidden" name="repository_ids[]" value="1245612113">
-    <span class="owner css-truncate-target">melten-ai</span>/<span class="repo">silicon-workbench</span>
+    <button data-value="101">example-org/sample-repo</button>
+    <input type="hidden" name="repository_ids[]" value="101">
+    <span class="owner css-truncate-target">example-org</span>/<span class="repo">sample-repo</span>
   </li>
   <li>
-    <button data-value="1263434240">melten-ai/pcie_gen4_pipe_axis_tl</button>
-    <input type="hidden" name="repository_ids[]" value="1263434240">
-    <span class="owner">melten-ai</span>/<span class="repo css-truncate-target">pcie_gen4_pipe_axis_tl</span>
+    <button data-value="102">example-org/another-repo</button>
+    <input type="hidden" name="repository_ids[]" value="102">
+    <span class="owner">example-org</span>/<span class="repo css-truncate-target">another-repo</span>
   </li>`;
 
 describe("fine-grained PAT form parsing", () => {
@@ -92,7 +92,7 @@ describe("fine-grained PAT form parsing", () => {
     expect(form!.account).toBe("work-admin");
     expect(form!.action).toBe("/settings/personal-access-tokens");
     expect(form!.accessPath).toBe(
-      "/settings/personal-access-tokens/select-access?target_name=melten-ai&issues=write",
+      "/settings/personal-access-tokens/select-access?target_name=example-org&issues=write",
     );
     expect(form!.fields).toContainEqual(["authenticity_token", "a&b"]);
     expect(
@@ -119,7 +119,7 @@ describe("fine-grained PAT form parsing", () => {
         maxExpirationLabel: undefined,
       },
       {
-        login: "melten-ai",
+        login: "example-org",
         organization: true,
         expirationExempt: false,
         maxExpirationDays: 366,
@@ -130,11 +130,11 @@ describe("fine-grained PAT form parsing", () => {
 
   it("reads live repository IDs without accepting other owners", () => {
     expect(parseRepositoryOptions(REPOSITORY_HTML)).toEqual([
-      { id: "1245612113", owner: "melten-ai", name: "silicon-workbench" },
+      { id: "101", owner: "example-org", name: "sample-repo" },
       {
-        id: "1263434240",
-        owner: "melten-ai",
-        name: "pcie_gen4_pipe_axis_tl",
+        id: "102",
+        owner: "example-org",
+        name: "another-repo",
       },
     ]);
   });
@@ -178,15 +178,15 @@ describe("fine-grained PAT request validation", () => {
   it("normalizes selected repositories and validates their owner", () => {
     expect(
       parseRepositorySelection(
-        "silicon-workbench,melten-ai/pcie_gen4_pipe_axis_tl",
-        "melten-ai",
+        "sample-repo,example-org/another-repo",
+        "example-org",
       ),
     ).toEqual({
       mode: "selected",
-      names: ["silicon-workbench", "pcie_gen4_pipe_axis_tl"],
+      names: ["sample-repo", "another-repo"],
     });
     expect(() =>
-      parseRepositorySelection("other/repo", "melten-ai"),
+      parseRepositorySelection("other/repo", "example-org"),
     ).toThrow(/does not belong/);
   });
 
@@ -204,18 +204,18 @@ describe("fine-grained PAT request validation", () => {
       name: "Priority reconciler",
       description: "Policy automation",
       reason: "Needed for issue reconciliation",
-      owner: "melten-ai",
+      owner: "example-org",
       repositories: {
         mode: "selected",
-        names: ["silicon-workbench", "pcie_gen4_pipe_axis_tl"],
+        names: ["sample-repo", "another-repo"],
       },
       repositoryOptions: parseRepositoryOptions(REPOSITORY_HTML),
       permissions: { issues: "write", metadata: "read" },
     });
     expect(body.get("install_target")).toBe("selected");
     expect(body.getAll("repository_ids[]")).toEqual([
-      "1245612113",
-      "1263434240",
+      "101",
+      "102",
     ]);
     expect(body.get("integration[default_permissions][issues]")).toBe("write");
     expect(body.get("integration[default_permissions][metadata]")).toBe("read");
diff --git a/tests/support.test.ts b/tests/support.test.ts
index a34c60d..873338d 100644
--- a/tests/support.test.ts
+++ b/tests/support.test.ts
@@ -40,7 +40,7 @@ const personal: SupportAccount = {
 const organization: SupportAccount = {
   ...personal,
   id: "org-id",
-  identifier: "Circles Inc.",
+  identifier: "Example Corp.",
   type: "Organization",
 };
 
@@ -83,7 +83,7 @@ describe("Support ticket selection", () => {
   });
 
   it("matches an explicit account case-insensitively", () => {
-    expect(selectSupportAccount(bootstrap.accounts, "circles inc.")).toBe(
+    expect(selectSupportAccount(bootstrap.accounts, "example corp.")).toBe(
       organization,
     );
   });
@@ -221,8 +221,18 @@ describe("support ticket view", () => {
 
   it("reads a closed ticket without requiring a comment form", () => {
     const closed = TICKET_DETAILS_HTML
-      .replace("State--open", "State--closed")
+      .replace(
+        'class="State State--open">Open',
+        'class="State bgColor-done-emphasis">Closed',
+      )
       .replace(/<form id="js-ticket-comment-form"[\s\S]*?<\/form>/, "");
     expect(parseSupportTicketDetails(closed).status).toBe("closed");
   });
+
+  it("keeps compatibility with the legacy status class", () => {
+    const legacyClosed = TICKET_DETAILS_HTML
+      .replace("State--open", "State--closed")
+      .replace(">Open</span>", "></span>");
+    expect(parseSupportTicketDetails(legacyClosed).status).toBe("closed");
+  });
 });