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Support

Getting help

If DevPing is not working correctly, start with these checks:

  1. Confirm DevPing is installed and running
  2. Open DevPing and send a test notification
  3. Re-run setup if the supported AI tool has not been connected yet
  4. Check the tool-specific config file for hook installation
  5. Review the permissions guide if window focusing or automation is failing

Common issues

No notification appears

  • Make sure DevPing is running
  • Make sure the tool hook is installed
  • Make sure popup notifications are enabled in settings
  • Try a test notification from the menu bar

Sound plays but no popup appears

  • DevPing may have detected that your editor is already focused
  • Check focus behavior settings
  • Check whether popup notifications are disabled

Wrong editor or terminal is focused

  • Confirm the tool is running in a supported editor or terminal
  • Re-run setup
  • Check permissions for automation if window focus relies on AppleScript

Hook duplication or strange repeat behavior

  • Re-run the installer once a repair pass is available
  • Check the supported tool config file for duplicate DevPing entries

Recommended support docs

Product contact

Suggested public support endpoints for launch:

  • support email
  • GitHub issues
  • community link

These should be finalized before the public launch.