diff --git a/lib/units/device/plugins/service.ts b/lib/units/device/plugins/service.ts
index 88ad78ebb..117482651 100644
--- a/lib/units/device/plugins/service.ts
+++ b/lib/units/device/plugins/service.ts
@@ -373,13 +373,19 @@ export default syrup.serial()
                         if (!response.success) {
                             throw new Error('Unable to get properties')
                         }
-                        const mapped = response.properties.reduce(
+
+                        const rawMapped = (response.properties || []).reduce(
                             (acc: any, property: any) => {
                                 acc[property.name] = property.value
                                 return acc
-                            }, {}
+                            },
+                            {}
                         )
 
+                        const mapped = rawMapped && typeof rawMapped === 'object'
+                            ? rawMapped
+                            : {}
+
                         if (mapped.imei) {
                             return mapped
                         }