diff --git a/api-reference/third-party-payouts.md b/api-reference/third-party-payouts.md
index 836e008..b8566e4 100644
--- a/api-reference/third-party-payouts.md
+++ b/api-reference/third-party-payouts.md
@@ -164,7 +164,10 @@ The two wallets also differ in what the payment may be:
 
 `sender_recipient_relationship` on the quote is what states which of those this
 payment is, so a `wechat-pay` destination sent as `supplier`, `employee` or
-`friend` cannot settle and is refused before any money moves. And because the
+`friend` cannot settle. The quote and the order are accepted, and the payout is
+then refused and the order cancelled — nothing reaches the beneficiary, but the
+order does not complete either. Send those beneficiaries to `alipay` or to a bank
+format. And because the
 remitter has to be your own paying customer (see *The sender on
 consumer-to-consumer rails*), a payment to the sender themselves is only possible
 when that customer is Chinese.
diff --git a/changelog.md b/changelog.md
index bccfa6f..8761e0a 100644
--- a/changelog.md
+++ b/changelog.md
@@ -7,7 +7,7 @@ Notable changes to the Unigox partner API, newest first.
 **Chinese mobile wallets pay Chinese nationals only, and WeChat pays fewer of them than Alipay.** Both wallets verify the account holder against a Chinese national ID, so a foreign resident's Alipay or WeChat account cannot receive on the `ewallet` format — use a bank format for those beneficiaries.
 
 - `alipay` settles to the sender themselves, to family, or to a third party.
-- `wechat-pay` settles to the sender themselves or to family only. A `wechat-pay` destination quoted as `supplier`, `employee` or `friend` is refused before any money moves.
+- `wechat-pay` settles to the sender themselves or to family only. A `wechat-pay` destination quoted as `supplier`, `employee` or `friend` is refused at payout and the order is cancelled — nothing reaches the beneficiary. Route those to `alipay` or to a bank format.
 - The receiving wallet may ask the beneficiary to evidence the declared relationship (proof of income for a payment to the sender themselves, proof of the relationship for family). A relationship the beneficiary cannot evidence is what leaves a payment held inside the wallet.
 - Paying a Chinese company from your company (B2C) is not available on this rail yet.