ParlayAPI is founder-run. Questions and bug reports land directly with the person who wrote the code, and replies are usually same-day. That is what usually happens, not a guaranteed SLA.
- Bug reports: open an issue. Confirmed bugs usually get a fix the same day.
- Questions and ideas: GitHub Discussions
- Email: support@parlay-api.com
- Docs: https://parlay-api.com/docs
For bugs, a minimal snippet that reproduces the problem plus your parlayapi package version and Python version gets you the fastest turnaround.