WriteToGov trust, FAQ, pricing, and policy surface

[ryparker-ai-assistant]

Summary

Build out the trust layer around WriteToGov so users understand pricing, delivery expectations, policies, and support before they commit.

Problem Statement

Civic mail is a trust-sensitive product. Before public launch, WriteToGov should answer the obvious questions up front: what does this cost, how does delivery work, what is the turnaround time, what is refundable, and where do I go for help? This surface is critical to conversion and support load.

Scope

• Define the essential FAQ / support / policy surface
• Make pricing and delivery expectations clearer
• Clarify refund / cancellation / support pathways as appropriate
• Ensure trust copy exists in the places a cautious first-time user will look

Out of Scope

• Backend billing system changes
• Full help-center expansion beyond launch needs
• CRM or customer support tooling selection

Acceptance Criteria

• A cautious first-time visitor can understand pricing and delivery expectations without guessing
• Support and policy entry points are easy to find
• Trust questions are answered before checkout becomes the only place to learn them
• The resulting surface reduces avoidable support questions