unsurported region

[punkalimo]

I'm building an app for the CALL-E hackathon. I need to place outbound English calls from an international CALL-E line to authorized Zambian +260 numbers. Zambia is currently rejected as an unsupported English destination. Can you enable international outbound calling to Zambia (+260), English. this is the error i'm getting -:
code: 'call_not_ready',
status: 422,
details: {
questions: [
'The phone number appears to be in Zambia, but English calls for Zambia are not currently supported. Which supported region/language combination should I use instead if you want to continue?'
]
}

[Ray-56]

Triage: P3 platform feature request.

Zambia (ZM, +260) is not in the current supported-regions table, so the reported 422 call_not_ready is the expected safe outcome rather than a repository security defect. The integrations repository cannot enable this destination by itself, and I cannot infer a delivery timeline from it. Please do not select a different region merely to bypass the check; the region must match the actual destination.

Recommended next action for the CALL-E product/platform owner:

1. Record this as time-sensitive hackathon demand for authorized English calls to +260.
2. Confirm international outbound coverage with the production carrier/provider account, including Zambia-specific regulatory, caller-ID, fraud/abuse, pricing/credit, and billing requirements.
3. Validate the intended English ASR/TTS and telephony route end to end.
4. Add a preflight/integration test proving plan_call accepts the supported ZM/English combination only after the route is enabled, and rejects unsupported combinations before carrier dispatch or any chargeable side effect.
5. Once production support is verified, update the supported-regions table and any machine-readable capability metadata in the same change.

Until those checks pass, keeping +260 rejected is safer than advertising or forcing an unsupported route.

[JJasonSun]

Thanks for your patience. We add new region and language support in weekly batches.

Zambia (ZM, +260) with English has been added to the queue for our next batch. We’ll update this issue once support is enabled. Until then, the current 422 call_not_ready response is expected.

[punkalimo]

i just hope by the time Zambia (ZM, +260) with English will be added there will be enough time for me to participate in the hackathon